Converse
reviews and complaints

I was a loyal long time customer, I will no longer purchase Converse and I plan on spreading the word and sharing my awful experience with the company, customer service and some "quality" team that I can NEVER talk to! I purchased a pair of the normal low top *** in Navy in October on ***. (please notice the date I am finally reporting this today!) I contacted Converse to request a replacement because mid November, only about 3-4 weeks after receiving them and after only about 3 times wearing them, the rubber all along the side of both shoes unglued from the canvas! I mean, I could see right through from the top to the bottom, the rubber was completely unglued. I contact customer service and was told to send in a photo of the damage, a photo of inside of the shoe tongue showing the size, the invoice and 5 alternate styles in case the style I purchased was not available. I did exactly that and NEVER heard from anyone for about two months, ever since Nov 2020 I have been calling, emailing, spoke to a ***, I was told my case was sent over to their "quality" team but I am not able to speak with them! I have asked for a refund instead and they will not give me a refund stating that because I purchased their product off ***, they cannot refund me my $60! So basically, they will not send me a replacement nor will the give me my money back. I have been informed again to send 5 styles I would take as a replacement and again, told everything is out of stock and they cannot send me one. ALL their styles are out of stock? I am seeking assistance here in either getting my replacement or a refund. This is *** right! I can send all the emails, the photos, the invoice, I can send everything I have sent them trying to get this resolved and I now am taking action and hoping coming here to this site, I can get resolution! This is the *** customer service I have ever received. Converse is *** and ***! I want a refund or a replacement ***! It is unacceptable going on EIGHT months now and I still have not had this resolved! I have done everything requested of me and now, I want my replacement or refund! What kind of company are you?! You are a *** well known company and I am shocked to have received this kind of service from you all. Even a *** could care less about my concern here. I have asked to talk to this "quality team" they say is handling my case and I am told I cannot speak with anyone there! Yet, they are handling my case? Complaintsboard.com Please help me resolve this issue and get me my replacement or my refund! This is *** to your customers Converse!

My troubles began when I signed up on the website and received my promo code to get 15% off. I entered it onto the site when I made my purchase and was informed that the black high tops I was ordering do not qualify. I waffled a few days about whether or not I wanted to place my order since the very code given to me by Converse wouldn't even cover a basic pair of their shoes, but in the end I decided I wanted them so I placed the order on 06/11. I had never owned a pair of Converse and I was looking forward to getting my first pair, even if the discount code they gave me wasn't going to work. I used their size chart to try and determine which pair would fit me best since it was pretty heavily notated that they run large. I received them a few days later and much to my dismay they were a tad too tight. I contacted them using the chat function on their site and they immediately processed an exchange for me. That was on 06/14.I shipped them back on 06/19 and they were delivered at their warehouse on 06/25. When I had processed the exchange they told me it would take a few days to process and ship out my new pair once they received them. Over a week went by with nothing, not even an email confirming that they had received the shoes or that my order was processing, so I reached out to them through their chat feature once more on 07/03. They seemed confused about even receiving the shoes. I discovered this was because they had a different tracking number assigned to my exchange than was on the return slip that was included in my package. I provided them with the correct tracking number and was told I'd receive a response from them in 1-2 business days. I received no email from them. I chatted in again on 07/09 and explained the situation. I provided the tracking number yet again and was eventually told I'd receive a response in 2-3 business days. This did not inspire hope. Three business days came and went with nothing from Converse except the glorious bits of spam they send about their new offerings. I chatted in again today (07/15) to inform them that I still had not received any kind of correspondence from them. They informed me that my order was processed and would be shipping soon and this is when I had to put my foot down. It had been three weeks since they received my returned pair and I had zero response from them. ZERO. The only reason I had any kind of contact with them was because I reached out to them about the lack of movement regarding my exchange. I told the representative that I wanted a confirmation email of it shipping right now or I wanted a refund, that I had waited long enough. After a few minutes they informed me that since my order was delayed they'd issue a refund that would take *** days to be returned to me. SEVEN to FIFTEEN DAYS. So, after waiting three weeks to be told my order was delayed I am now being forced to wait another week or two to get my money back so I can buy a pair of shoes elsewhere. It's deeply unfortunate. I was looking forward to having my first pair of Converse high tops and I was actually pretty excited, but their lack of customer service ruined the experience for me and now I have zero interest or desire in ever owning a pair of Converse. I would like to say that I hope they learn from this experience, but I know the business of one person for a company this large is meaningless.