Magiseal
Reviews and Complaints

i have 10 years treatment plan, I called them for treatment of stains on the couch but they denied claim. They are just taking the money from people without giving service. Beware!

I recently had the same experience as you. How I can complain about them ? I can’t understand why brault & Martineau sell their warranty to the clients, it is very bad for their reputation.

SAME for me ! With the same person! The worst service ever !

omg I just went through the same thing with same perso Tony is extremely rude and there’s a reason why he is like that.

Agree zucora is a scam, doesn't matter what you call them about they won't honor the warranty. Everybody should be quite suspicious of extended warranties in general but this one in particular is a masterpiece of a scam.

magiseal and leons bunch of scams selling these scam products, i bought sofa from leon same thing magiseal say it only spot cleaning scams waste of money both scammers

The worse bad service is Zucora... I hate them, and i hate lons poducts noe. i bought over $7000 from them including the protection, and thy dont want o do anything about it
I will actually stand outside of leons and tell all the people not o buy anything from them

I Bought MagiSeal and have a stain on it. They did try to send someone out and clean it after they were unable to get the stain out and now it is time to replace the item because they were unable to get the stain lifted. Now they are only offering me the refund of what i paid there excuse if mattress giant is out of business even though they were bought out by mattress firm, even if this was the case then by LAW they should have to refund everyone at the time of the closing of mattress giant but instead they want to keep the money from people that dont call and thats mostly everyone, and the people that have a legit complaint they just refund your (if you call and you complain enough) $99 dollars, sounds kinda illegal to me... MagiSeal = Scam keep money as long as no one complains when they do o no tell them a lie and refund them DONT actually replace item...
Maybb thats why they are based out of the USA for Legality purposes.

Just purchased all new furniture for my home and had the magiseal done. I was told and shown how the water is supposed to bead off and "pool" together so one can just blot it off. My couch just absorbed the spill (thankfully just water). Has anyone else encountered this? I'm not sure how it is "protecting" the couches if it liquid just sinks it ..

Calgary Magi Seal Services Limited Keep Your Furniture Looking Like New

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Our Warranty

Fabric and Leather Warranty Details:

In the event the fabric/leather furnishings covered under this service plan and treated with Magi Seal(R) Fabric Protection or Leather Moisturizer should become stained by common household foods and beverages, ball point pen ink, lipstick or crayon or human and pet bodily fluids, Zucora Inc. agrees to provide warrantee services outlined below with respect to the stained area of the fabric/leather.

Wood Furnishing Warranty Details:

In the event wood furnishings covered under this service plan should become stained by common foods and beverages, liquid marks or rings, Zucora Inc. agrees to provide the warranty services outlined below with respect to the stain.

WARRANTEE SERVICES - The following Warranty Services will be provided by Zucora for furnishing items covered under this Service Plan:

a) During normal busines hours, Zucora will provide free professional stain removal and/or repair advice by telephone (call [protected]); and may, at its option, deliver cleaning solution to the owner to aid in stain removal;

b) If stains persist, Zucora wil arrange to have the items(s) serviced at the owner's location by a professional technician at no additional charge to the owner.

c) If the technician determines stain must be made away from away from the owner's location, the item(s) will be removed, cleaned and returned at no additional charge to the owner;

d) If the stain cannot be removed to the owner's satisfaction, Zucora shall refund the retail cost paid by the owner for this Servic Plan and such amount shall be the maximum obligation of Zucora to the owner. Owner shall provide Zucora with the sales reciept or proof of purchase for this Service Plan prior to payment of such refund. ces sur leur site sa explique ce qui est couvert bref tout a ce que je vois et surtout je ne vois pas de restrictions ... ou des conditions! plaignez vous si il ne respecte pas leur parole

Leon has a bad after sale customer service. They never return my calls back! I always have to run after them! And their leather couch are bad quality!
NEVER BUY ZUCORA WARRANTY! It's a loss of money! They make sure that the the defect goes under 'normal use defect' so they don't take care of repairing it! NEVER BUY THEIR WARRANTY. They are not even able to define their 'normal use defect'. All they know what to say is : if it's not an accident it classified 'normal use defect' which is ridiculous and make no sense.
Worst service ever!

NEVER BE CONNED INTO FURNITURE PROTECTION FROM LEONS!

You know what I HAAAAATE!? Every time I go to Leons, they force you into buying a $90+ furniture protection spray (they do themselves OR SO THEY SAY) and when my delivery arrives it STILL SOAKS IN THE SPILL! ALWAYS! no matter how much they promise! I'm SO FRIGGEN MAAAAAAADDDDD!..

They always claim its better than scotch guard. One time (since I never learn or am easily conned) I bought a couch that had been protected - so I was told - and a year later I get a knock on my door from leons and its two guys with scotch guard in their hands spraying it AFTER A YEAR! I specifically rememeber saying "i could have bought scotchguard myself at work for like $5 instead of $90 after a year of waiting!" MY GOD! THEY SPRAYED OVER THE STAINS!

Does this picture look protected to YOU? No.. it soaks in right away. oh lord.. I need... I need an advil...

Zucora / Magi seal or whatsoever it's called is absolutely an outstanding bad service ! Can't be worse ! It's a REAL SCAM ! Never to buy such a plan ... It worth NOTHING ! As per their team ... cracks, peeling, scratches, pencil and markers stains, food stains, natural damages as well as accidental damages are not covered ! Can anyone explain to me what is this fake protection plan is covering ! This is in addition to the unprofessional and un- mannered way of communication from Seniors and juniors ! They know NOTHING about business or customer service. It's all about SCAMMING people.

Bullsh****t every complaint here is nothing but true, had the exact same issue. People with satisfied service from these company are not real customer but these company's people so please!stop the nonsense, these scam companies they hire people full time job is to play satisfied customers on these service complaints website.