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[Resolved] YupptV

Posted: Oct 6, 2017 by    

missing asianet channels from my package and no response from customer care

Complaint Rating:  100 % with 2 votes
100% 2
5
I have been a customer for almost 4 years now. Recently renewed for an year and now suddenly all asianet channels are gone without any intimation. This was the main attraction for the subscription. Anytime you try to contact customer care, the phone never connects. If you try to chat with them, they just close it stating they are experiencing high volume and wilm get back. NO response till now.Pathetic people who are just into money laundering.

Resolution statement


Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
YuppTV Customer Care's Response, Oct 07, 2017
YuppTV sincerely regrets the grievance caused to our customers. We would like to inform you that the rescission of Star Channels from YuppTV Platform is solely the network’s decision and not ours. We promise to stand by every customer and address their each and every concern ASAP.

Due to the severely high call volume, we are experiencing a difficulty handling all the calls and chats. We are attempting to reach out to every customer at the earliest with a satisfactory solution. We are utterly pleased to announce that additional content has been included within the current packages and the customers shall be informed of these great deals through call.

We would like to ensure you that YuppTV has and always will hold customer satisfaction as our highest priority.
Complaint comments Comments (2)    Updated: Complaint country United States Complaint category Entertainment

Comments

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A  7th of Oct, 2017 by    0 Votes
Are you saying that you will not be able to provide Asianet while other providers like Sling can provide????
A  11th of Oct, 2017 by    0 Votes
If you(YuppTV) are not able to provide the channels then provide refund.

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