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YRC Shipping / charging not informed expenses

1 United States
Contact information:
Phone: 7183981200

We are a retail specialty store located in Brooklyn NY, as you may imagine we receive dozens of deliveries every week from our different vendors, those deliveries are done by different shipping companies, among them YRC Freight. We do not have a deck to receive the merchandise, until September 2014, after 2 1/2 years in business, that never was an issue for any of the trucks and driver's delivering the goods until one day we receive a notification from YRC of an unpaid service of unloading the goods using the liftgate for $125, we were never informed or advised for such thing, for months we just ignored their phone calls because we did not know what was about we never hire shipping services and shipping costs are paid by our vendors and reflected in our invoices.
After 6 months we decided to pay because the vendor told us the shipping was paid and what they were charging us was not their issue.

We told all our vendors to stop using YRC, it is unethical to make any charge without warning you that it will cost you X amount of money, moreover if it is the only way to have the job done; if it was the case that they notified beforehand about possible extra charges to the party that hired their services I would not be the one liable for that.
For that reason I would not use or recommend anybody for using their services.

Jun 19, 2015

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