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Never again!!
I booked a ticket from them but noticed it had some mistakes. I immediately called them and was on hold for almost one hour before they did me a favor and talked to me. We started to talk, they were making some corrections and all of a sudden we were disconnected. Called again. Waited for 30 minutes, asked a representative to transfer me to the woman I talked before, he said that there's no one who worked on my case. And hung up on me.
What about my ticket? Oh, nothing. With help of tons of emails, I could cancel it. No refund yet.
Replied
They haven't warned me about the changes
I bought tickets through the company www.farecompare.com. These jerks charged the date and time of the flight and no one warned me about it. No notification, no warning email. I simply wasted a lot of money and when I tried to get any compensation, the rep spoke in rude manner with me. Of course, no money back and no idea what to do now. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Joshua - I work in Customer Service for FareCompare and we apologize that you have had this issue.
We at FareCompare do not actually sell any ticket of any kind. We simply provide prices for the best deals to various destinations around the world. You are then referred to the airline or website where you can purchase your flight.
We understand it is terrible to have a flight cancelled and not to be notified, however since FareCompare isn't an airline and we don't sell any tickets, we are not in charge of any flights, delays, or ticketing of any kind.
If you would like some advice on how to move forward with your airline, please feel free to reach out to us via email at customer(dot)service(at)farecompare (dot) com. We do not offer telephone support, so email is the primary way to reach us.
Please let us know how we can help.
Joshua
FareCompare Customer Service
Replied
they make money on your mistakes
I made a reservation for a hotel stay and just after I hit the reserve button, I realized I booked the wrong date. So I cancelled the reservation and rebooked the hotel for the correct date wthin 3 minutes of my first reservation. Well, farecompare.com says I have to pay the $25 cancellation fee, even though I rebooked it with them within minutes of the cancellation! Its not like anyone else would have lost out on the booking at the time. I was booking a reservation to a hotel which had an over 50% vacancy rate! I called customer service and asked to speak with the manager who insisted that the $25 change has no exceptions! Last time I am using farecompare! If you use them, dont make any mistakes! It will cost you! And to top it all off, the "deal" that they gave me was cheaper elsewhere! Farecompare.com is a "prey on the innocent people" website who makes money on your mistakes!
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Joshua - I work in Customer Service for FareCompare and we apologize that you have had this issue.
Knowing you experienced this inconvenience in November we would like to talk with you about potential resolutions.
Please reach out to me at at - 972-588-1423 or via email at joshua(dot)bruton(at)farecompare (dot) com
Hoping to resolve this issue.
Joshua
FareCompare
Is FareCompare legit?
FareCompare earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for FareCompare. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
FareCompare has registered the domain name for farecompare.com for more than one year, which may indicate stability and longevity.
Farecompare.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Farecompare.com you are considering visiting, which is associated with FareCompare, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for FareCompare have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
FareCompare website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Farecompare.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from FareCompare.
However ComplaintsBoard has detected that:
- FareCompare protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Stay away from these guys
Many routes show up on their page at prices "as low as", "from" or "starting at". Even clicking one of them leads you to input a search for route and travels dates, and requires you to select 3 services from 6 or more listed. These listed sights are - themselves - ALSO fare search services, some of which ALSO compare multiple search services. I have tried every selection option available and I can NEVER - as in NEVER EVER - find an actual opportunity to purchase the fares listed on FARECOMPARE's webpages. I find this to common of MANY sites of this nature. We called this "BAIT & SWITCH" in my day! Where is the FTC or the State Attorney when you need them.
Fare-Compare.com is bait and switch! They make you thing that they offer good deals. In fact they already know that you’ll not earn a $. But they get $200 from every customer. This is a good business for the people who are on the other side.
Farecompare never ever has the fare they are touting. "it's sold out. these low fares disappear quickly."
Overview of FareCompare complaint handling
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FareCompare contacts
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FareCompare phone numbers+1 (972) 755-1058+1 (972) 755-1058Click up if you have successfully reached FareCompare by calling +1 (972) 755-1058 phone number 0 0 users reported that they have successfully reached FareCompare by calling +1 (972) 755-1058 phone number Click down if you have UNsuccessfully reached FareCompare by calling +1 (972) 755-1058 phone number 0 0 users reported that they have UNsuccessfully reached FareCompare by calling +1 (972) 755-1058 phone number
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FareCompare emailsjoshua.bruton@farecompare.com100%Confidence score: 100%Supportcustomer.service@farecompare.com100%Confidence score: 100%Supportrick.seaney@farecompare.com99%Confidence score: 99%executive
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FareCompare address18111 Preston Road, Suite 800, Dallas, Texas, 75252, United States
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FareCompare social media
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