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Wish.com Customer Service Phone, Email, Contacts

Wish.com
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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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O
11:08 am EST
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Wish.com 2 pairs ankle boots (gray and blue)

I have repeatedly ask to return both pairs of boots, due to no arches in the boot(s). So far you keep sending me a letter stating I have not included the right information, which I have sent you the required information. Therefore, you have ignored me and will not get me the information I need to return these items. Your phone number only answers with a recorded message and will not send me to a customer supervisor. These were delivered 14 days ago and I want this taken care of immediately.

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D
1:02 am EST

Wish.com 2 red dresses weren't worth $5.00. wich total 69.00.

#2449215MEJHRGB8M Date 10/12.

#2449215MEJHRPBYRR Date 10/12

These are the style number.
I order two red dresses that weren't worth the price I paid for. I would return the dresses if I had a US address. These dresses came from oversea, I believe China. I hope we can get this mater solve quickly. I am willing to send the dresses back. I don't want them. I want a refund credited back to my credit card. if not I will report the Wish to BBB AND CONSUMER PROTECTION AGENCY.

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Wish customer care service
, US
Nov 23, 2018 12:11 pm EST

Thank you for choosing wish as your trusted shopping carrier, we want to apologize for the delay on your package I know you’re currently working as fast as possible to have this resolved.
If you want to talk to a customer care to have your package send directly to your home in the next 72 hours please contact one of your customer care representative @
[protected]
Or
[protected]
To have this issue resolved as soon as possible.

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P
11:03 pm EST

Wish.com refund

I want to withdraw the amount placed in my wish wallet. I ordered a few things that did not arrive. Instead of giving me a refund, that money was automatically placed in my wish wallet. I purchased other items worth that amount that did not arrive, yet again. Now the money has gone back to my wallet and I know your terms state that the money cannot be withdrawn but firstly, I did not willingly add the money to the wallet and everytime I use that credit to purchase something, it never arrives. You guys are just making me run in loops and this is not right. It's been 5 months since this whole charade and now I want my money back in my account and not my wallet.

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10:13 pm EST
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Wish.com coat and jeans

Horrendous experience and no refund! I don't want a refund any longer. I want a class action lawsuit to shut them down from scamming thousands upon thousands of people.
I paid express shipping...products came months later and were impossible to track despite their supposed "tracking" system which never really tells you where your product is.
Jeans arrived first way too tight despite the fact I ordered sizes up to make sure they fit. They were horrible quality, smelled like chemicals and all four button holes to close the jeans were completely sewn shut!
Well at least they were "sort of" what I ordered. The gray camouflage fur winter coat I ordered arrived as a completely different jacket. I'm a small but ordered a large to be sure. The coat that came was black (not gray camouflage) with a small hood (pic showed a huge hood), the material was thin and not warm, nothing to close the jacket. There was one string to tie it on one side, none on the other, and the worst...the sleeves came just past my elbow all tho rest of the coat was plenty big! The pic showed the sleeves past the models wrist onto her hand. Customer service was NON existent. Only way was thru their chat. When they finally responded via email where you click on a web link, I could read the response once to never open again since they "closed" the case refusing refund as they had contacted the seller and I got my product!
Horrendous scam site all around...

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10:09 am EST

Wish.com refund for products that I sent back three weeks ago

Good morning my name is Vickie Williams, I sent a complaint about the changes that was make to my account. And I haven't were back from you. And I also sent two items back three weeks ago, the money has not been put back in my account. So when will I see the money back in the account. Thank you Vickie Williams at 4085 Midway Rd #99, Douglasville, Ga 30134 email [protected]@gmail.com Can I please get a response on this

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Update by renee3
Nov 19, 2018 10:10 am EST

Refund three weeks ago

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9:39 pm EST
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Wish.com fake reborn baby dolls "unethical behavior"

I placed an order on Wish.com immediately after sending the order I realized an item I had LOOKED at was also on the order. I sent a message requesting the item be removed from my order. I received an email saying my request had been received. Then the total amount was charged to bank account and when the 2 items FINALLY arrived they were NOT what I had ordered. They were not even the same size.
I want my money returned and I want an address so I can return the very disappointing merchandise I received, back.

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6:20 pm EST
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Wish.com unauthorized credit card charges

The person below has fraudulently used my credit card information that they fraudulently got. Please cancel this order and investigate. The FBI has already been notified.

WOMEN
MEN
ACCESSORIES
HOME DECOR
GADGETS

Hi Treasure,
Oops, your order has been declined. Please try again with an alternative payment method.
Order ID: 5bec5f89db7ab871b0f41dc2
Shipping Address:
Artemii Syrin
ulic.Goppius
home 60 kn 1
Arzamas, Nizhegorodsk. oblast 607220
Russia
Payment Method:
Credit Card
MasterCard: **** 3338
Zip/Postal Code: 44028 Payment Details:
Item Total $36.00
Shipping $12.00
Order Total $48.00

IP67 Waterproof Smart Bracelet...
Store: HtyuanStore
Quantity: 1
Cost: $36.00
Status: Payment Declined
We have not received payment for this order.

Need more info?
View Order

DOWNLOAD OUR APP ►

1 Sansome St., 40th Floor, San Francisco, CA 94104 - USA
This email was sent from a notification-only address that cannot accept incoming emails.
Please do not reply to this message. If you have any questions or concerns, please contact us at [protected]@wish.com

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RayBMD
, US
Jan 16, 2020 10:32 am EST

I was notified by Wish that my account had been breached, so I changed the password and checked my order history and account details. The account address had been changed to :

Artemii Syrin
ulic.Goppius
home 60 kn 1
Arzamas, Nizhegorodsk. oblast
607220
Russia

ComplaintsBoard
J
6:01 pm EST

Wish.com ordered a multimeter and never got it.

I would like the meter please. I think it's over 3 months now! Don't you think I should have it by now? Maybe just maybe this would be a case for a fraud dept. I don't care where the products are coming from an Wish is responsible to take care or the orders received for their customers not shipping or the manufacturer. It's you folks. If you do not respond to this and send me the Multi Meter I will report it as a fraud! Your choice and if I don't hear from you within a few days, that's exactly what I will do! Sorry I have to go to this length but I don't have a lot of money. That's why I use Wish. No response from Wish means no more orders from me. Thanks in advance, John

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K
9:27 pm EST

Wish.com in app giveaway

Everytime I try to do the giveaway. Sometimes I win and sometimes I do t but that's not what I'm complaining about. What I am complaining about is the in app giveaway notification. I really want to know if there is any way to disable the in app giveaway notification. When you do a giveaway you literally have seconds to claim an item before everyone else claims them. So the only way to get an item is to constantly switch from a tab and back to giveaway nonstop constantly to refresh the page, and the in app notification automatically makes you lose because it takes about 2 to 3 seconds for you to exit the notification and get back to the giveaway. Which by then the giveaway is over, everytime. The in app notification is a deatth sentence for the giveaway. I want to know desperately if there is a way to disable it or if people complain about it enough hopefully wish will update the app and get rid of it!

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6:44 pm EST
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Wish.com tablet cover

I ordered this item in October, I was told it would be to me on November 3rd then got a message saying the 10. It is the 16th and I don't have my item. I don't care about any"Flags" yall speak of, if I pay for a specific item...that's what I expect and that's not what yall did. I'm not gonna wait any longer so get my item to me now or put my money back into my account!

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3:04 pm EST
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Wish.com lose order history on wish app

I ordered a shirt of the shop Chen Tidal current clothing on 12th Sep 2018 with order number 5b9787c452c46d6ba79d61b3. And it has not delivered to me. My phone had problem so i had to reinstall wish apps and i lost all order histories. I wrote a lot complaints to wish but they did not help me solve the problem. I think if they have the system they should see my order there and cancel it and pay money back to me. But why they have not done it.

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7:04 am EST
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Wish.com clothing

I've ordered over 80.00 worth of clothes that came back way too small, I've been trying to get your address so I can return for my refund, but I'm getting a lot of run around, I ordered out of loyalty and I expect the same treatment, I cancel one order, expecting my refund, so can you please send me info to return, I didn't think this company was a Scam, so why are they handling customers like they are, I may not order clothes no more, but I may have ordered other things, but not the way you all are running your company

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K
3:58 am EST

Wish.com russian hackers will use your cc info

Someone got into my Wish account and attempted to order nearly $100 worth of items using my card, they tried shipping it to Russia (I don't live in Russia).

If you check out the news as well as various reviews online, I was not their only victim.

Something needs to be done about website security.

I would rather spend a few dollars more on eBay for safety reasons.

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Pamela0704
, US
Dec 04, 2019 2:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have just had this happen how do I resolve it

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J
9:57 pm EST

Wish.com a dress

l brought a dress 3 times my size to make sure it would fit, well it is still to small for me so l feel l should not have to pay for shipping order no 5bca97160f43192472757e54 l also brought a 3D mirror heart wall decal sticker well l receive a piece of card board instead of a mirror order no 5bca9c4057a5d98e143551aa dress dress dress dress drss dress dress dress dress dress dress dress dress dress sticker sticker sticker sticker sticker sticker sticker sticker

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8:15 am EST

Wish.com unauthorized credit

Someone charged 231.00 for a phone which is pending on my account. I cancelled my credit card this morning. It was being shipped somewheere I never heard of. I am not safe with my credit card on wish anymore. Please donot ship this item. I have contacted my bank and have deactivated my acct. I am very disappointed in wish for not viewing the shipping information before trying to use my card

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Update by Maudie Thompson
Nov 16, 2018 8:23 am EST

I am so upset

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9:23 pm EST
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Wish.com all orders

I ordered alot of items back in sept. I never recieved most of them. Ive been going around and around with wish. They just give me the same old [censored]. Also I never recieved any refunds from them or the 64.00 they took out of my account... I sent them every bank state ment. It done me no good at all. So now I have contacted the attorney general... Wish is a terrible company. I hope they get shut down

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9:03 pm EST

Wish.com no purchase payment

I try to order things but it won't accept my card. I've also tried payment thru pay pal and that's not accepted either. There is nothing wrong with my card. So, I would like to know what I can do to complete my order? I have about 14 items in my cart to purchase. I've been buying products from Wish for years and would like to continue to do so. I would like Help resolveing this problem and I'm sure it is a Wish web site issue. Thank you.

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6:45 pm EST
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Wish.com fraud my wish.com

Nov 4th 2018, got 3 notifications of purchases made that were not me. Moments later my account was suspended with 3 purchases totaling over $600. Tried to log on to cancel with no success. Notified wish of the problem and waited 3 days without a response. Notified my credit card company that has been dealing with other complaints regarding wish and told me that wish.com will be issuing an email explaining of some sort of security breach. Later that day 2 of the 3 purchases were refunded but one was not...was refunded as wish cash ie store credit. With my account frozen and numerous attempts to fix with direction from wish support with no success and never an email explaining that happened regarding the so called breach. Now the real fishy part. I've emailed wish support several times and kept getting the same generic response back. Sent screenshots of everything explaining the outstanding wish cash credit showing the credit still on my account with the same response. Tracked down the number and called. The number is unreachable, directing to to contact via email. Tried to login online instead of the app but says it doesn't recognize the email. Just sending me in circles without giving answers on the issue at hand. Now yesterday I look on the app and the wish cash that has been there since the 4th is now gone so someone is keeping tabs on accounts in a very negative way.
I think now it's clear that someone in the management team if not the founder, CEO is in on exploiting thousands out of their money. In this day in age with a registered company, share holders etc does this happen? It's not over for me. My next step is contacting my country's online fraud complaints board and the BBB along with a borage of social media recommendations to close your accounts and delete all information and contact the appropriate authorities.
Let's not let this happen to anyone else. Spread the word and take the proper measures

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5:31 pm EST
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Wish.com opal “sterling silver” ring

I recently bought a opal ring, marked as sterling silver. It was fine for 2 weeks then the silver started to come off on the back of ring and the prongs, exposing a copper color metal. And to make it even worse, my ring finger and between my 2 fingers broke out in a terrible rash. Itchy and painful. Suffering over a week now. Hydrocortisone is not working. Will have to go to the Dr. Fake sterling silver for sure. Stay away from jewelry on WISH

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3:24 pm EST

Wish.com multiple warm weather items that never arrived

I have several items ordered last January that are still "in processing." Most due in March 2018. The customer service number provided is UNABLE to be reach each and every time you call. They direct you to the online service which is a complete waste of time. If you email there support email, it automatically sends you back to their website for the vicious circle to begin. They have master being able to not respond to your complaints with an endless loop. I'm sure they are counting on people to give up from the frustration it causes.

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Wish.com contacts

Phone number

+1 (800) 266-0172

Website

www.wish.com

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