Menu
Wish Customer Service Phone, Email, Contacts

Wish
reviews and complaints

Wish's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.wish.com
www.wish.com

Learn how the rating is calculated

1.1 4437 Reviews 4310 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish complaints 4310

ComplaintsBoard
J
5:14 pm EDT

Wish not receiving product or money back

Hello wish I'd like to report a complaint about the five products I bought from you that all said they were being shipped and I got rid of the visa cards after money was empty then when I got online later I come to find out you guys cancelled my five purchased things without even letting me know and that money has been wasted now cause of you guys cause I no longer have this visa cards

Read full review of Wish
Hide full review
ComplaintsBoard
C
12:20 pm EDT

Wish my wish application orders disappeared.

I have changed my credit card expired date and all my orders from wish that was deducted from my credit card already are gone on my profile. Please assist me how can I get my orders information back on my Wish profile. I only have my credit card bank statement as proof of payment on the orders but no tracking number nothing.

Regards
Cecillia Diedericks

Read full review of Wish
Hide full review
ComplaintsBoard
P
9:48 am EDT

Wish hd print unframed painting dragons canvas wall art 5pcs

the painting i have recived is cut wrong, since i dosent look like i does from wish.com

it looks like there can been made a mistake when making it the side of the dragons are dubble and it does not look alright, i feel cheated when ordering somthing that looks good and receving what i did therefore i would like a refund ore somekind of discount when bying other itims on your side

Read full review of Wish and 1 comment
View 0 more photos
Update by priess
Sep 15, 2017 10:14 am EDT

the watch i have gotten from you have just arrived. i've set the timer and date but have an hour is gone both timers shows wrong. i cannot see the time since it's wrong. i request my money back becaurse the product i bought dosent work.

i wrote to you yesterday about another product i have gotten that is'nt right either, and i simple think Wishhas a bad start axample, if this continious you will lose a costumer sadly

Hide full review
1 comment
Add a comment
K
K
kirk mclain
, US
Feb 13, 2021 2:00 pm EST

You do know they are made to bend around a frame right? That is why there is extra.

ComplaintsBoard
H
6:20 am EDT

Wish stay away! fraud

For a while now, i have heard of the amazing deals available on Wish.com. On Saturday 9 September i decided to finally check out what all the buzz was about. I found amazing deals on their app and decided to get a few items. The total came to $29.00 and on check out the conversion in Rands was R387.80. I proceeded to process the payment when i received a notification from my Bank to say that the transaction was declined due to insufficient funds. Quite shocked, i logged into my bank to have a look what was going on. this is when i discovered that Wish.com attempted to deduct $387.80 from my account. Then converted the amount but kept the currency and that amounts to roughly R5100.00. I immediately contacted Wish.com to notify them of the error and have it corrected.

20 emails and 7 days later... Wish.com has now attempted to deduct that amount off my account a total of 8 times. Each time the bank rejects it, i get penalized and the bank deducts money from my account for the failed transaction. The most I got out of the support team at Wish.com was them asking for my Wish.com account details and then everything starts again.

I finally managed to get the orders cancelled after losing quite a bit of money from penalties. And Wish.com is still no help at all. Well, I will now be spending a substantial amount of time on social media and radio station websites to spread the word that Wish.com might rob you of your money with the hope that i can save more people from this scamming website. I can just hope that this doesn't happen to others.

I don't think I have been unreasonable with them as in quite a few emails i warned them that my patience is wearing thin.

Read full review of Wish
Hide full review
ComplaintsBoard
S
1:42 am EDT

Wish deplorable customer service

Over a week ago I emailed wish.com asking them to change the email on my account, as I do not have access to the original email given. I gave the new email, can log in, but the problem is, they seem to have 'lost' my account. I have sent countless emails with no results yet, just a ton of computer generated responses with 5 minutes of sending my complaint to wish.com customer support. Although most of my experiences with the products are good, there has also been some things that were falsely advertised-skyy blu, email [protected]@gmail, cell [protected]. I demand a resolution! My demands have already been set so read them!

Read full review of Wish
Hide full review
ComplaintsBoard
D
11:49 pm EDT

Wish women long sleeve cardigan asymmetric hem slim casual outwear coat top

Hello Team,
I have ordered My 5 Items from wish.com on 10th of august 2017, But i have only received one of my product. (Tracking #: [protected]) for rest items i Inquired at my local post also bot no result. so please help us to get our items or make refund for same..

Items not yet received tracking no:
Tracking #: (1) SYBAB46799985
(2) [protected]
(3) SYBAB46799990
[protected]

Order Details
Order Placed: Aug 10, 2017
Order #: 598bfcfad395827c05e48e1b

Shipping Address:
Dharti Dang
Rexflayer Communication. Shop 12 Opp: Sarvoday Falia. Rameshwar Park
Near Rajhans Cinema Parnera Pardi
Valsad, Gujarat 396001
India

Read full review of Wish
Hide full review
ComplaintsBoard
R
1:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish semua produk yang saya order dinyatakan habis, padahal di website wish masih dijual belikan.

Nama saya Rose Antoni, saya dari Indonesia, tepatnya di kota yogyakarta. Saya order produk pada tgl 8 september 2017. Ada 7 produk yang saya order. Dengan order ID 59b2a1a401e808600193e1e0. Pada tgl 12 september 2017, saya menerima email dari wish bahwa semua produk yg saya order habis. Padahal saya buka website wish, produk yg dinyatakan habis masih di jual belikan.

Saya dijanjikan akan ada refund. Tapi saya tidak menemukan cara untuk cek sampai dimana proses refund saya.

Mohon bantuan dari customer care untuk menelusuri refund saya. Dan untuk produk yang sudah habis. Jangan dipasang di web lagi.

Terimakasih

Read full review of Wish
Hide full review
ComplaintsBoard
L
6:54 pm EDT

Wish earring, necklace, watches

I placed two orders for 12 items with wish.com on 8/29/17. Monies were withdrawn from my banking institution on 8/30/17. I received one item (1 watch) on 9/6/17. I tried calling this company over the last three days, and still can not reach anyone. I wrote to this company's customer service yesterday at [protected]@wish.com, and received an automated response, which included the following: #- please type your reply above this line -#
Your request (6868593) has been updated. To add additional comments, reply to this email.

This company is ripping off people blindly with no regard for the law, so today I called the better business bureau of san francisco to make a complaint against them. I was advised to also call the district attorney's office of san francisco, so I did. I want to advise anyone who reads this complaint, that you too can call the da's office at [protected] to report this, and/or any other company that is ripping off unsuspecting persons, while purporting to operate legitimate businesses, but actually doing the opposite. If the da's office receives enough complaints about wish.com, and/or any other company operating in like manner, then that office will take action against those companies. Wish.com states that they operate from one sansome street, 40th fl., san francisco, ca 94104, but they actually may not be operating from that location. Why is it that no one speaks to you on the telephone? Has anyone ever received am email with copies of the items that you ordered with them on their app: although I was promised an email, I never received it, so I don't have a copy of the items I ordered. I would be happy to see this company closed, and if I can do anything to accomplish that, I will,

Read full review of Wish
Update by Levette Anne Harris
Sep 12, 2017 6:54 pm EDT

I placed two orders for 12 items with Wish.com on 8/29/17. Monies were withdrawn from my banking institution on 8/30/17. I received one item (1 watch) on 9/6/17. I tried calling this company over the last three days, and still can NOT reach anyone. I wrote to this company's customer service yesterday at support@wish.com, and received an automated response, which included the following: ##- Please type your reply above this line -##
Your request (6868593) has been updated. To add additional comments, reply to this email.

This company is ripping off people blindly with no regard for the law, so today I called the Better Business Bureau of San Francisco to make a complaint against them. I was advised to also call the District Attorney's office of San Francisco, so I did. I want to advise anyone who reads this complaint, that you too can call the DA's office at [protected] to report this, and/or any other company that is ripping off unsuspecting persons, while purporting to operate legitimate businesses, but actually doing the opposite. If the DA's Office receives enough complaints about Wish.com, and/or any other company operating in like manner, then that office will take action against those companies. Wish.com states that they operate from One Sansome Street, 40th Fl., San Francisco, CA 94104, but they actually may NOT be operating from that location. Why is it that no one speaks to you on the telephone? Has anyone ever received am email with copies of the items that you ordered with them on their app: Although I was promised an email, I never received it, so I don't have a copy of the items I ordered. I would be happy to see this company closed, and if I can do anything to accomplish that, I will,

Update by Levette Anne Harris
Sep 12, 2017 7:04 pm EDT

DO not yet have an update

Hide full review
ComplaintsBoard
C
12:17 pm EDT

Wish adjustable computer table

I ordered a adjustable computer table about a month ago they said they delivered it to me and it was at the back porch it was not there so I emailed to say it wasn't there they emailed me back to say to check With my neighbors and the sorting office i.e. Postal officials I did that and it was not there but I don't no why they asked me to check with these places when they said they delivered it to my back porch I would appreciate if you could sort this out for me is I am getting frustrated with this from Catherine cowan 32 blackford road hunterhill

Read full review of Wish
Hide full review
ComplaintsBoard
P
11:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish tablet that I didn't receive

Hello my name is Patricia Tolley and i ordered a tablet thru your website and the address that was on the order was changed because I had moved to a different apartment and when the tablet was delivered is was not forwarded to the right apartment number i need the tracking number and receipt for the order so i can get a refund from the post office if you can send it to my email address i would appreciate it the address is [protected]@live.com

Read full review of Wish
Hide full review
ComplaintsBoard
H
10:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish stork leggings

I never received this item . I received a email stating it was shipped 7/29 but not received. When I go to the support app it says error and when I try to track the item. If I try to see my order status there are no orders there. The support line does not give support. It just is an automated voice saying to use the app. There is no tracking number, I have not received a refund, and I have not received the item I purchased. I also did not receive an email stating why it was not received.

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
M
10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish mobile phone [protected]

I got my parsel today which was a mobile phone for my granddaughter who 8years old when a set it up within 5mims it blew up and it burned my fingers also left me with no power in my house cost me £35 to get it reconnected what would have have happened if my grand child had plugged it in? Can you please advice me what to do [protected]@googlemail.com

Read full review of Wish and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
Mathew Cantoni
, US
Sep 16, 2017 4:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a cell phone from you people and it came back on my computer as being delivered . It was not delivered and if you aren't going to ship my product then I want my money back. I'm sick of businesses that defraud their customers. Someone out to put you people in jail. I'm extremely pissed off.if you force me to get a lawyer then I will either the product or my money back its that simple

ComplaintsBoard
B
8:22 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've been trying to claim items from the daily giveaway for the past week and it always says that the item is not available. I'm on wish every night from 8:55 all the way through the end of the daily giveaway so I know it's not because I'm late because I'm on and ready before even starts. I've tried claiming different things, different colors or anything but it always says the same thing. Why can't I claim anything????

View 0 more photos
Read full review of Wish and 171 comments
ComplaintsBoard
Y
11:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish stolen my money

Wish .com stolen my Money $169.This is online SECAM I advice people do not buy anythings from them, because they are thifet .Amazon or Ebay are safer Company, and have insurance, but wish .con be careful to share your bank information without SECAM site línea wish .Why without they do not have phones to calle them of people have complaits? Now I think you get it

Read full review of Wish
Hide full review
ComplaintsBoard
E
12:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish dispute an item of$107 I did not receive. pay pal dispute. refunded the money. wish will not reinstate my account.

Wish.
Purchased items worth $107. Did not arrive. Contacted Wish support.
No reply. Again and again. Contacted paypal. Paypal investigated. Refunded $107.
Wish will not re-instate my account. They have asked for documentation which I have sent. Personal photo id which I have sent. But still no capacity to access my account.
I have emailed back and forth but still no re-instatement of my account.
Try to find customer support phone #. Am not getting anywhere with WISH.

Read full review of Wish
Hide full review
ComplaintsBoard
L
10:06 pm EDT

Wish promo codes never work

I am trying to use a promo code that was used a minute before i did and it says sorry, code expired. Is there any code i can use that works? I'm trying to purchase the 5 solid colored cargo pants. Any idea? Also, why is there not a customer service on the actual wish site. I mean, there is one, but not for the reason I need it to be. Please let me know something, or help with anything.

Read full review of Wish
Hide full review
ComplaintsBoard
D
11:01 am EDT

Wish 2tb flash drive

I just went online and attempted to purchase a 2 tb dual flash drive. when i hit the pay button I got an error message that some thing was wrong with my card. I clicked the pay button again and got the same message. when I checked my bank account the charge was processed twice. can you cancel this order and reverse the charges for me please.

dkhan

Read full review of Wish
Hide full review
ComplaintsBoard
A
5:54 am EDT

Wish bulb?

Hello Customer service..

I asked for a bulb and controller changer and got a controller that does nothing...no idea why you send the wrong things...
I have bought from your website so many things and have been ripped off and let it go time and time again but I am now really fed up of it.
Also you have taken via PayPal two lots of £45 out of my bank via PayPal which I will have to address with my bank...more time wasting and a day trip which is what people avoid shopping online...explains how much I shop on wish..
Fuming...
Can you send the right product which should be a light bulb and controller and correct adapters so the product works...
It's a joke...

Kind regards,

Amanda Devine..

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
C
4:55 pm EDT

Wish won't let me order with paypal unless I give them a copy of a credit card or bank statement

I have spent about $300 with them using PayPal. Suddenly they canceled my last order and refunded the money. E-mailing them is a waste of time. They want either a copy of a credit card (last 4 digits blanked out) or my bank statement. Not happening: that is why I use PayPal.

After finding numerous complaints I am not sure I trust them for additional purchases.

Read full review of Wish
Hide full review
ComplaintsBoard
B
2:14 pm EDT

Wish neewer 52mm camera photography accessory kit

I ordered this beginning of august, said it delivered august 28th and it's still not here. I have placed THREE complaints and have not heard a single thing. I need this for my classes. And they have my money. I would like to have my package please. This is the first issue that I've had from this website. I love this website I have three more orders on the way.

Read full review of Wish
Hide full review

About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
Ratings on other sites
Trustpilot
Trustpilot
4.6
194627 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is related to the Online Shopping category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.