Wish’s earns a 1.1-star rating from 24 reviews and 4310 complaints, showing that the majority of online shoppers are dissatisfied with their purchases.
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I didn't receive my order
I Am COMPLAINING BECAUSE I Put in an Order A MONTH Ago & I haven't Received ANY of the ITEMS! I Ordered them for CHRISTMAS, Obviously! I Didn't even have My Christmas Dinner with My Family until The 27th! And STILL, NOTHING ARRIVED! I WANT My MONEY Credited Back to my CARD, IMMEDIATELY! I Tried to Send you 3 Texts, Telling You that If I Didn't Receive My ENTIRE ORDER before CHRISTMAS; That I Would Cancel & NEVER ORDER From You Again! But, YOUR ANSWER ONLY PERTAINED to 1 ITEM, then, I Didn't Even get that! I ORDERED from You Once Before & the Gift was A Month Late for My Granddaughter's Birthday! I WILL NEVER ORDER FROM YOU AGAIN & WILL TELL EVERYONE that I KNOW NOT TO ORDER From YOU!
order dec. 28, 2017
Placed a $315.90 on above date. Within 5 min. a notification was sent stating every item ordered was refunded due to issue with my debit card (bank card). However today i contact my bank. Jerrod informed me that amt was pd direct l y to u guys. There was no refund. The contact # r emailing is useless . return email w a question & advise i click next to item and press "contact support". Useless there's no question w my situation to get through. My first order & u deceive me. I I'm tried of the run around given. Can't track products because it indicates "0". My bank advised i attempt 1 mre time & then they will take over.
You need to contact your state attorney general. Wish is based in your city, your state needs to take them down for fraud.
can't get anyone on phone
No one to answer the phone even though they give you a phone number. They tell you too email them with your questions or problem but on the page there's not always the category that you need. Very upset. My Stuff was suppose to be here before Christmas on somethings and some were suppose to come afterwards and I'm still waiting.
Thank You,
Dawn Weber
yarn was not what I wanted
I order a knit blanket. That was all I thought that was being charged to Pay Pal. When I got on line, I saw they ordered yarn also. I tried to cancel the yarn, the descriptions I was given to cancel the item were the same. I received the yarn.It was not wanted. I wanted the blanket, which was cancelled. I have not received a refund on my account yet. What do I have to do to get my money back? This was the 1st time I ordered from them. Not very happy. Please advise me on what to do.
daily giveaway
Im not sure eaxclty how this works but it always says buy instead of completey free my mom was trying to get makeup brushes on the giveaway. And it made her buy them luckily they were only 2$ but still it says completely free so yea im really upset shes never sent anything back and has been a good customer for almost 2 years and it pissed her off she didnt mean to buy it and thats why im writing this because she is very pissed rn she cant even mess with it right now
account restricted?
Dear Wish,
For some reason, the app is requesting a copy of my bank statement. I purchase through PayPal so I'm not sure it.
The customer Support says that the system has put a block on my account and it cannot be removed at this time.
I've always paid in full, have been polite, gave really good ratings so I don't know why the account is blocked. I've got stuff in my cart to purchase and positive ratings to give, but the app won't let me proceed, nor is customer service removing the restriction on my account.
To my knowledge I've not done anything to violate a terms of service, which is what the customer service people sent back to me.
Why am I being asked to submit a bank statement? This is an unusual request.
Why is my account "restricted?"
I've racked up some fine discounts that I am now barred from using.
It is a wonderful site! The products are very good quality and the shipping is getting better.
Please help me understand what I could have done to insult "the system."
More importantly, could you please remove the "restricted" status on my account?
Sincerely,
Elisia
I have recently had this same problem. I have been shopping with them for a few years now and never had this problem. It's been about 3 weeks now with my account being restricted and it still hasn't veen resolved. I've sent multiple emails and have only gotten an automated response saying "we are unable to do anything at this time. " I've even tried calling there customer service lin and it just tells me to use customer support on the app or email them (in which I have many times). I have a bunch of refunds I need to get processed and I can't do anything. Think I'm just going to file a dispute at my bank. I definitely won't be using Wish anymore.
order #: 5a3ab56d897e141cf0a1d8ec
Order Details
Order Placed: Dec 20, 2017
Order #: 5a3ab56d897e141cf0a1d8ec
Hi My name is Crystal Chambers and I just placed a big order from Wish.com App . I entered a
Wish.com Promotional Code to my order for first time
buyers for 50% off complete order including 50% off shipping
when my credit card was charged the whole amount
$113.00 I was supposed to got 50% off the whole order?
I am a first time buyer and love your site...But was surprised to see my Bill for the whole amount of $113.00. I would like a refund for the 50% off wich comes to $66.50 I have attached the code that I used...
you can reach me at [protected]
or email me at [protected]@gmail.com
Hope to hear from you soon.
Thank You:
Crystal Chambers
Please send me a Check for $66.50 at
Crystal Chambers
2572 Canton LN
Fairfield, Ca 94534
Thank You
payment not going thru
Yes I am trying to purchase items on this site but every time I try to checkout its not going thru. Now its telling me to come to this site. Can someone PLEASE tell me what's going on & why isn't it letting me make any purchases. This is actually like my second or third time trying to make a purchase. The first time it let me do the payment process only to tell me that it didn't go thru. I figured maybe it was because I didn't have enough money to complete the payment. Even after I changed items to lower the price it still not working.
Are you using a debit card or credit card? I'm starting to see a pattern. If you're using debit, it doesn't go through. Credit card, they're charging, and possibly defrauding. Maybe debit cards aren't as easy to commit fraud upon?
order history
I have had an email from one of the shops on wish .com about my order and when I check it it just comes up error 404, so check my order history and it says I have never ordered even though I have had one item delivered already, just waiting on the rest, can't track the orders because no order history, I have emails to say the orders have been processed, but cant find them on my account and noone to ask or get help from, absolutely frustrating as they have my money and my goods
pamela braziel
I made a order on wish.com going on six days now I can't get any help from wish.com and can't even get a number or ask a question about my order it says that I didn't have a order history but they took my money out of the bank I need help with wish.com please help me soon as possible thanks again and again you probably can't even help me know one else can either not even wish.com
t. v. grey shoes and black shoe by air force 1, and three cell phones
My problems are I did not receive my TV. and I did not receive my four smart phone's and I did not receive my grey air Force 1 shoes there is another all black shoes by air Force 1 I also have a PlayStation four council with two controllers it was supposed to be here December the twenty ninth two thousand sevin teeth thousand and 17 and instead of that I received papers that said PlayStation on them. my two pairs of shoes were suppose to be delivered dec-20-17 one grey one black those did not show up. the date my TV and cell phones were suppose to show up on November, 24 friday to thousand and sevin teeth I want a refund for those four items please
trying to return items and get a refund for products I didn't order or want
Need to return items and get a refund for products i didnt order. How do i send back.I have contacted bank and visa but they say I need to contact the company buy they never respond.
I have sent numerous emails requesting this info to no avail of a return email. Phone # is a recording only.. $319.00 charged and ii want to return items and get a refund for products i didnt order..
Barbara Carew
not getting my money back on cancelled items
Ok I purchased items off wish. And cancelled three of them. I waited until they day my money was supposed to be back on my card. Well it wasn't there. These ppl tryed to tell me they didn't take the money off my card yet. But I knew better cuz I called to see how much money was on my card before I ordered. So not only did they lie to me they tryed to take my money. Well I called my card holder and they charged me more for the items I purchased! So now my cardholder is handling it. She couldn't even believe they did that to me! So I will never order from them again!
princess cut ring
I was instructed that my package would be here on the 22nd, then it changed to the 27 and I haven't received it yet. I ordered this with knowing it would be here before Christmas so I could have it for my marriage ceremony and you've ruined that. As I still wait for it to arrive and it's now the 27th I've gotten nothing yet. So is this what goes on you all just take people money and don't give them the merchandize? Nor do you have a live person to answer the phone?
7 inch tablet
Mid november I purchased my grandson a 7 inch tablet. I received mid december. The day I got it I wrapped and put under the tree. Well, today is christmas day... I was so excited for him to open his gift. Well, he did, I immediately noticed scratches, and the side where charger goes was sonewhat popped up, the charging port inside computer is broken, ive ordered many times from wish, and no problem except you gotta wait forever to get your stuff.. So it being christmas day I knew they were closed, I went online, sent support messages, texted them, hopefully they are creditable and will handle this matter, because I dont have money to be giving away. I will go as high up as I can, to get this matter handled, oh I forgot to mention, the tablet already had games, fb, & about 15 apps downloaded, a new tablet, I think not! I got my granddaughter's tablet off tophatter and its great, come on wish do the right thing for a 8 yr old little boy!
unauthorized credit card charges
Today is Christmas and I got a BB&T card that had $50 on it. After activating my card, I immediately went to the Wish website, because I had been eyeing quite a few things from there. I picked the things that I wanted(I ended up checking out items a second time because I later I found other things that I liked). I had entered all of my information: my address, email, billing address, card number, etc etc. I went to check on the progress. Now, being that today is Christmas, not much will happen and I totally understand that. But what I dont understand is why it's still saying it's waiting to approve my order and send an email.I did get an email letting me know about the things I had purchased but that's about it. I ordered my things early this morning, about 14 hours ago. If you guys aren't gonna give me the things I paid for, I would just like a refund.
electronic items
Hello,
Please do not buy anything from this online shopping...Wish online shopping...like mafia.
They will deliver the wrong goods not as euql to what you have ordered and received late. They can cancel all your calin since you have not complained within 30 days...eventhough you started claiming refund within 30 days.
They purposly delay the dispute more than 30 days and closed the claim.
Yes it is true...wish online shopping..., supplying third rated goods and will not refund if you receive goods not as per order.
WISH AND AMAZON CONTINUE TO SELL HUAWEI SD CARDS KNOWING THEY ARE FAKE.
Huawei DOESN'T MAKE SD cards AT ALL (well, they make them for their cellphones but they aren't for sale).
Wish and Amazon can't claim that they don't know which SD cards for sale on their sites are fake in this case because Huawei DOESN'T MAKE SD CARDS.
I am perfectly comfortable calling Wish and Amazon criminally complicit in the sale for counterfeit items on their website with no fear of being sued for slander or libel--because in order for such a lawsuit to be successful what was said/printed has to be FALSE... it's not: Wish and Amazon are criminally complicit in the sale of counterfeit merchandise.
CROOKS< MAFIA< SCAMMERS
Stupid complaints board.
Write a long comment, hit submit. Asked to login or create. Hit Facebook. Error. Comment lost.
STUPID, STUPID, STUPID.
LOG in before writing comment. Who wrote your board a 3-year-old.
i would have enjoyed shopping at wish but i didn't have a credit card
We're trying to get a petition Wish Customer Support and Sales Associate return policy. These people are fraud.
They do not stand behind their moto, "We've Got Your Back. I've been trying for almost one year this month to get a return authorization for a cell phone that I can't use and a refund payment and I just got a text stating they have a 30 day return policy. There's something wrong with this picture. Just beware. Don't get Scammed.
Unhappy Consumer
Ordered an item, they put incorrect postage so item will not be delivered by UK postal service unless I pay a fee and the shortage in postage. Not a chance. I've left the item undelivered and postal service will return to sender. Then I'll get a refund. That will come no doubt when Hell freezes over or there is blue snow. Very, very crooked company. Give Wish a wide berth!
Refund my money with money, not wish cash than blocked my account !
Is Wish Customer service promise still valid?
Or does the tongue not have bones? So that the appointment can change at will. Wish refund to me with wish cash, than blocked my account with reason : "Payment issue and account verification."
Wish Customer Support was promise me:
Store: pxshop
"Hello Erwin, Thank you for waiting patiently. I'm sorry to hear that you still haven't received your item and it is beyond the estimated delivery date. Since your item hasn't arrived yet, I've gone ahead and refunded this item. Please allow up to 14 business days for your refund to process back to your original form of payment. We appreciate your patience and look forward to providing a better experience with your next purchase. Please let us know if you have any other questions or concerns—we'll be happy to help! Eldrich Wish Customer Support"
Order Number: 5d0a5523d3ff23125341ce6c
Look in the attachment, I send to you my ID CARD and mu CREDIT CARD billing statement. Of course some things I censored, so that it is not misused by Wish.
Remember trust is more expensive than anything. at this time I no longer believe in Wish.
Hope to find only items that are great and good value for money
One thing I've wondered since I've started buying items through Wish online is, who estimates the price of the item as opposed to what WISH charges. Asking this because while some of the items have been great and good value for money, others have been ranging from absolute crap and poor quality at best.
I ordered and and paid for a set of headphones. The delivered by date was 14/07/19. The postman has just been to my house and no delivery. So this parcel will arrive late (if at all). I tracked the parcel and the last available date was 22/06 and then nothing. Although online it has been "almost there" since then. I sent support a question and this is their response . (sic)If your order still does not arrive on time, contact us anytime before Aug 13, 2019 and we will be happy to resolve your problem. To me this is an absolute crock of [censored]
If your order still does not arrive on time, contact us anytime before Aug 13, 2019 and we will be happy to resolve your problem.
Proszę bardzo uważać na wish bardziej dbają o sprzedawcę jak o klienta. Otrzymałem nie to co zamówiłem i neuznali reklamacji. Mogę zwrócić na mój koszt co się zupełnie nie opłaca i na to liczą. Nie polecam. Jak by coś takiego wydarzyło się w cywilizowanym świecie to dzwonie na policję.
no refund of items
They are refusing refunds on products they are more than 30 days over the estimated delivery date by the seller.
NOTHING arrives on time from these sellers, so you wait, it doesn't come and then you can't get a refund. I tracked the items and they NEVER left China!
WISH even stated that one missing item was not even pulled to be sent. BUT STILL NO REFUND !
I have TRIED and TRIED but you just get "syrupy" answers, worthless apologies and then they tell ( or their Computer template does) THAT THEY HAVE YOUR BACK.
THEY ARE RIPPING PEOPLE OFF
refund
Hi I am Anand Modi from India.My order Id is 5a2f66055634a6487401dc4b.I had ordered on 12/12/2017.I had paid by credit card.My order automatically cancelled by Wish but I have not got my money back yet.Wish cheated with me.That is a fraud shopping app.I want to say to everyone that no one bought from Wish.Wish took my money but does not return.Wish is a fake fake fake shopping App.
nintendo switch console
I used 2 separate credit cards for this item & both were declined. I called my credit card Citi which are both of my MasterCard & visa carriers. they informed me that the mastercard was in fact cancelled. However he explained that my visa card is still active. I read nothing but gr8 reviews for your company that's why I downloaded the app.
I'm a senior with outstanding credit who just wants to purchase the switch for our only grandchild. They are driving to California from Atlanta, go. Please help me with this dilemma. You can reach me though text [protected] or email @ [protected]@aol.com
cell # is [protected] Jaqi
I love wish
Seem to be miss understanding last I ordered was 2 dog harnesses on October 23, 2018 and looked up my payment in my account of : 15.60
Oct 23
2018
WISH.COM [protected] CA
– $15.60
Details
Description:
WISH.COM [protected] CA
Date:
10/23/2018
Type:
Debit
payment was made to you ...I can't understand why I was locked out...I ave been ordering product for a few years ...please tell me what went wrong..thank you for your time...
Overview of Wish complaint handling
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Wish Contacts
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Wish phone numbers+1 (917) 533-5998+1 (917) 533-5998Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone numberVp Communications+1 (800) 266-0172+1 (800) 266-0172Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone numberCustomer Support
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Wish emailsDPO@wish.com100%Confidence score: 100%Data Protection Officer contactsupport@wish.com92%Confidence score: 92%Support
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Wish addressOne Sansome Street, 40th Fl, San Francisco, California, 94104, United States
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Wish social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Wish contacts
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