Wish’s earns a 1.1-star rating from 24 reviews and 4310 complaints, showing that the majority of online shoppers are dissatisfied with their purchases.
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transaction
Hi to whom this may concern my name is mayhelen brewer and i place quite a few orders from u guys and when i went to check my email i see i have a lot of transaction on there that i didn't make and someone took alot of money off my card for and i was wondering did it come from you guys and the name on my transaction is nguyen van tyg.co/pay help#ca if so please put my money back on my card because it's been investagated thank you
Hi to whom this may concern someone is taking my money off my damn card and u need to put it back on there i check my email and see all these transaction on there i didnt make and the name is nguyen van tyg.co/pay help#ca
clothes
Don't order from them they are a scam I ordered a dress and realized they charged me $16 and another price of $18 for the same exact dress .I tried to get ahold of them to cancel the one dress for 18 dollars that shouldn't have been on there and right after sending the email to them they marked it as shipped now they are telling me I have to wait for it to come and pay to send it back! I'm taking this to the better business bureau!
biorepair anti-ageing formula
I have recently purchased a sample of this product at a special price of £1.00 but then have received another sample by courier to my home address and have been charged £69.95 for the product, I am not happy to receive another sample as I found it to be no good and wouldn't consider purchasing anymore, am not happy for the money to be taken out of my account and would now like to send it back and have a full refund but are struggling of how to get in contact with yourselves, please contact me back if possible to discuss my options and what to do next, kind regards. The invoice number is [protected], order date is 12/2/2017 and product code is BR-30-BOT.
shoes / clothing / everything
It's ridiculous that I've ordered several things from the wish app. The items I've received so far does not match the description or the picture at all. I also have a order that has been refund but my money did not posted back on my card. I complain about the first item, now my account is having a problem so they say. Today is March 29, 2017 and I have Received a Nother item from my order and it is also a very bad knock off it does not fit the picture nor the description and the sad part is I can't access my account to make a complaint without uploading a picture of my credit card, that some dumb #### to ask a customer to do, when they already know what u ordered. I would never recommend that anyone shops on wish the items are counterfeit
over all service and also not receiving a lipstick yet
Hi,
I have ordered 3 items in January, although items supposed to be reach by February 19 but it did not . I received two items in two different dates in March and one item I did not receive yet. This is my first order to wish, before giving more orders I was trying to see wish's performance. But my shopping experience with wish is not good enough. Delayed shipping as well as not responding about my item put me into a situation that It would be difficult for me to recommend wish to my friends.
Anyway, I am Waheeda Ali
I have ordered from Saint John newbrunswick ob 16 th January,
large, black "new women soft pu leather skirt high waist slim hip pencil skirts..."
I ordered this skirt and it was never shipped (see tracking number 9400110200864311615901)! wish.com said that the order was taking a "little longer than usual", and asked me if I wanted to wait a little longer. so, I responded that I would continue to wait. the order was said to suppose to arrive at my home by 2/23/17. however, it never shipped, according to the tracking number till this day 3/29/17. I spent all this time waiting, because I thought they had to make more skirts or something; and because wish.com asked me to wait. when I asked for a refund for the skirt the cst svc agent replied that I "can not get a refund because of the 30 day policy." when I requested that wish.com go ahead and ship my skirt to me, being that it was never shipped (see tracking number), they refuse to respond. it makes no sense, it is not fair, that I paid my money for a product that was never shipped, and wish.com refused to give me a refund. it is against the law to take people's money like that. I sent another message to wish.com, "contact support", informing them that I will be getting my attorney involved if they do not ship me my skirt, and still they refuse to respond... it looks like there needs to be a class action law suit started for all the people who have paid their money for products and never received them (and can't get a refund on their $) from wish.com. bottom line is: I need my skirt shipped to me or I contacting my attorney!
cannot use my account
Hello,
I have already send you many mails concerning my account being put on hold but I never receive a propriate answer. I cannot evaluate the received orders or ask for a refund because of my account. They always ask me to send picture of my credit card but I refuse to do this. Then they asked for transaction date, amount and value of an order. I sent all othis but still again the same mail for sending picture of my credit card and Id.
Now I have received an order today which is not correct but unfortunately i cannot ask for my regund because my account does not work.
Please can you help me solving this problem?
Concerning fashion anima rabbit pillow case
Tracking number [protected]
Text printed on cover is uncomplete (you are always my heart instead of you are always on my heart) see picture on webstore please
Hope to hear from you soon.
Regards,
Birgit Wittevrongel
please stay away from wish!
I was amazed when I found Wish! I found many good things on their site and the best part was their prices. That time they had huge discounts and I ordered a lot of things. I found a lot of cute dresses and every dress was only for $5!
I bought 9 item, mostly clothing and paid for my order.
When I did not get a confirmation message I felt that something was wrong. I love online shopping and buy a lot of things online and I know that it is normal to get a payment confirmation after you pay for the order.
I contacted Wish but they did not reply! That was a bad sign! After that I went online to read the reviews and I thing that I don't have to tell what I felt that moment. I should have read the reviews earlier. Please stay away from Wish!
allegedly refunded order, and never received the money back
I don't receive my order allegedly because was refunded but i did not receive the refund in my account yet and that happens like a two weeks ago.So if you don't send me the things that i want, I want my money back.and if you don't resolve the problem that its the last time i spend my money in wish.Thank You so much. You can contact me via e mail [protected]@yahoo.com
clothes
I order some stuff from wish since January 29 .2017 up till now I got three out of five, so were is the remining two wears ? Because am unhappy with your service provider. This the track number: [protected] and other one is [protected]. When can I get my order or my money back from wish? Because I can't wait anymore for this stuff, am very disappointed for the poor service .
need a refund
My items didn't come still so I need a refund. I paid a lot of money online they said they couldn't give me a refund so I need help getting a refund on 2 missing items I still haven't received.
Please and thank you.
I'm [protected]@yahoo.com
I waited too long like it said to do so because of the time it will take to receive them. So please can I get help with getting a refund?
refunds
I've ordered multiple items from Wish and 4 months later, i still never received them. In the first month, i received notifications from to see whether or not I've received the items yet, and i informed them that i have not. Wish stated there was a delay with my order and if I'd like to continue waiting a little longer in which i agreed. Of course items never came and when i requested to cancel my orders and asked for a refund, i was told that after checking on my order they found it had been lost in the shipping and because 30-days has passed they cannot give me a refund. May i remind you that they claim the ORDER GOT LOST in the shipping. That is not what they told me when they checked on the status. NO fault of mine the Customer and it's their problem, not mine! And what "Wish GAURANTEE" are they advertising
if they refuse to refund an Incomplete Transaction where items are ordered and paid for by the customer but not delivered to the customer. This is fraud and criminal!
I am not complaining, I have a question about my order
I have looked on my history and there is no record of this order, so I am wondering if it went thou?
I wrote down a copy of my order
Order # 58bf896cf (c or e) 4296adaa2e2042
Order March 7, 2017
Dangle earrings, neckless, pendant for women
Quanty 1
Arrival April 1, 2017
Order total $2.00
Money removed from account on March 8, 2017
I am just wanting to confirm that order went through, even though it is not listed in the history, thank you very much for your time and help in the past.
headphones ordered for cell phones
I ordered 2 headphones for cell phones on 2-28 with the understanding that they would be set to me by 3-20. I t is now 3-24 and I have not seen anything as of yet. There is no contact by WISH either by mail or messages as to the problem associated with mailing procedures. Please advise.
My name is Kirk Copeland, and my address is 640 Canyon Pl., DeSoto, TX 75115 and my telephone #[protected].
cannot contact seller and hard to navigate
You have a fabulous site, with some very reasonable prices. One of the problems that I've noticed with wish - is your inability to contact the seller of the goods. It is exceptionally difficult to navigate The Wish website with those types of things in mind. I've searched for ever and ever trying to find a way to ask a simple question on several occasions, to no avail. How do you possibly go about asking even the simplest questions -especially when there is absolutely no button to access them. In conclusion, great site to shop on with very reasonable prices-however very user "unfriendly."
I occasionally have problems with their "Expected Delivery" time frames. But, if you don't mind paying a little bit more for Shipping & if what you want is available for "Express" delivery, going that route will cut a few weeks off your wait time. As far as the lack of access to a Seller, I figure if I'm going to buy something that I need more info on or intend on buying something that's going to cost me more than I usually spend, I won't even deal with Wish at all--I'll just go directly to eBay or Amazon instead. I ain't gettin' stuck on Stupid again.
BEWARE! The website that REALLY PISSED ME OFF is...ahh man just the thought of saying the name is Raging me...here it goes, I'll say it fast...TOPHATTER! Good Luck!
Absolutely right. No way to contact seller. If someone want to ask anything about to product whom to ask? I dont know why wish.com dont want a user to contact seller? Is there any fraud going on or they dont want that people know what's is going on inside. Very good site but very unfriendly for user. They must do something so buyers can ask sellers about the product.
I have not had any real issues that Wish had not fixed once contacting them, until June 20, 2020. I ordered 2 tops on March 22, 2020 latest delivery date May 24, 2020. May 25th I contacted Wish to notify them I still do not have the shirts and on May 15 the shirts was said to be still in China. Wish Assistant told me I will be issued a partial shipping refund for the item taking to long. And then was told to wait until June 20th and if I do not receive the items then contact Wish again to be issued a refund for the items. The evening of June 20th I contacted Wish to request a refund, was then sent an email telling me to send them my order # on Jube 21st. I did, then they replied telling me to send them a screenshot of the order, which I did on June 21. June 22nd another email from Wish said the partial refund was the only refund I would get. I replied on June 22nd and said no I am entitled to a full refund of both shirts that I paid for. The evening of June 23nd Wish send another email which stated that all requests for refund need to be initiated through the Wish App and not through email. June 24th, I replied that's how this email correspondence was initiated through the Wish App. Shortly after I replied back another Customer Support Rep emailed and said I I outside of the refund period now and no refund will be issued and that I should have used the Wish App to request the refund. I then replied I am not outside of any refund period I have followed all steps that I have been told, I have sent many messages to Wish (4 total since June 20th. ) I am due a full refund and I attached more screenshots from the Wish App regarding my order.
Where's my orders
I'm having the same issue. I purchased several orders in the month of March 20/20 and haven't received one item yet. Everytime I make a complaint it's the same response. I'm not ordering anything else until I get my products or refund. Bottom line!
I'm actually not gonna buy anything from Wish again. Not only is their customer service extremely poor and complicated for NO reason but the worst is that we can't have any way to contact the sellers of the products and manage an issue with them. And wish will constantly ask for pictures for anything you ask of them even if the pics are not really necessary. In general I believe it's not a user friendly site like someone else wrote and once my recent issue gets fixed, I'm not buying anything from them anymore. Ebay is far better than them.
My issue with Wish is getting notified that your order has shipped when it hasn't. My order appears to be in limbo. I tried to track it and got a message saying "Oops this product is under review by the Wish team..." All customer support says is "Since the item is still in transit, we recommend to wait for it to arrive on or before the receiving by date". The item is not in transit when the last location is "NoneNone". I can't even contact the seller to find out what is happening with the item I paid for! I am now trying to cancel the order since I know I'm not going to receive the item. Seriously Wish, how long does it take to review a product? Maybe you should review the products before they are posted and before you take your customer's money!
Yes Wish is a surprisingly poor site, given how big (a customer base) it has, and how many products it has for sale.
Another poor feature that it has, is there's literally ZERO sort/filter options - can't filter by price, rating, colour, size, department, shipping options, etc.
Instead, you're left to just dump in a keyword, and tediously navigate through tons of (largely irrelevant) products, until you find something you're looking for.
Here's my 2 cents, as to why I think they don't have the option to contact sellers - since every seller is pretty much Chinese based & speaking, and every buyer being from an English speaking (or other non-Chinese) nation, you've got an issue with the language barrier.
So naturally, you've got the issue that both the seller & buyer won't be able to understand one another, therefore being unable to resolve the very question that was asked. Naturally, this will lead to bad PR, since many customers will be complaining about the lack of resolution.
Yeah I'm having that issue right now trying to find out where the hell you go to contact a seller and wonder why they haven't added this feature yet! It's crucial for buyers to be able to ask questions if they want to before buying off the internet to make sure they are getting what they paid for! I normally use eBay too but have been interested somewhat in wish lately. I googled it on how to find where to contact the seller and it did give instructions but still didn't see it.. I'm using the mobile app so maybe it's talking about from the desktop.
Doesn't matter whether you're using the app or desktop you still can't contact a seller and I think the reason for this is ecause people will ask awkward questions and they would have e to lie, most listings show a picture of what they are selling but when you go down to description it is totally different from the one in the picture, so why would they want peoe to question them about it ?
Really frustrated I can't message the seller considering I am trying to order a personalized item.
refund
I ordered a item but it will not show up on my order history and i was just trying to return it and get my money back I have called and they said there is nothing they can do about it I need a refund because I ordered a glass cup and it arrived broken into millions of piecies I need a refund before I sue you for sending my item broken it was a gift for my uncle and now its broken and it did charge me for the item I paid 50$ it does show on my bank statements
unrelieved item
Hello wish,
It has now been over two weeks from then my colored contacts were supposed to be delivered. It was shows on my purchase they would be delivered from March 3-15. The store is named PK LI QI. I purchased a pair of turquoise colored contacts for $5. All I ask is for my contacts to be delivered or a refund. I really enjoy your store, and never had any problems until now. I would appreciate if you would take the time to assess this little issue, thank you.
coat with fur collar and blue boots
I placed the order in November the eighth 2016. Transaction reference number is [protected]. I used Visa card ending 0309. I'm requesting a refund it's been more than enough time for the products to be received. I mailed two letters no response. I'm supplying all the information I have since I no longer have access to the email used. Please tell
Refund to my account. Thank You Ms. Tara
Kelley
simply fit board
My name is Vicky Williams, I ordered the simply fit board Feb 25, 2017 and to this date have not received my product, I have emailed Wish twice for a refund and their mailbox is full I am requesting a refund. I received an order confirmation on the 25th about my order being received on Feb 25th. If I receive the product I will be returning it. A response would be greatly appreciated.
I'm the right person, but my account still blocked up
My account :[protected]@yahoo.com.hk
I'm the right person, but my account still blocked it up, I sent all my bank detail...
And bought, they are still didn't arrive, but said delivered
Please check it up as soon as possible, what country code that I can call to your customer call service from Australia?
my name is kin lee
please follow up ASAP thanks
Overview of Wish complaint handling
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Wish Contacts
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Wish phone numbers+1 (917) 533-5998+1 (917) 533-5998Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone numberVp Communications+1 (800) 266-0172+1 (800) 266-0172Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone numberCustomer Support
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Wish emailsDPO@wish.com100%Confidence score: 100%Data Protection Officer contactsupport@wish.com92%Confidence score: 92%Support
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Wish addressOne Sansome Street, 40th Fl, San Francisco, California, 94104, United States
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Wish social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Wish contacts
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o Site, muda algumas palavras, aqui quando vai postar, fica confuso, mas o que importa, e que quero o estorno do meus pedidos, e frete, quero meu dinheiro total de volta, na minha conta bancaria, ja que nao recebi nenhum dos itens que comprei.
Eu fiz meus pedidos em 15.03.2020, e como ate agora 23.07.2020, não chegou nenhum unico item, estou consegui pedir o reembolso de alguns itens, apenas este mais caros, o site não me permite fazer o reembolso, o prazo para chegar apos ser varias vezes adiado, agora era pra chegar em 07.07.2020, e passado 16 dias, não consigo pedir meu reembolso, o site não me permite.
era para estar Chegando até 7 de julho de 2020
valor R$71, 00 mais frete de 19, 00
83Pcs Moldes de fundição de silicone
Ferramentas Joias Pingente Resina Molde Bolsa DIY quant.
N° do Rastreamento: WI000249145045FPL
Ja paguei 4 parcelas dos pedidos entao,
Aguardo o estorno total dos meus pedidos, na minha conta bancaria, e um retorno de vocês breves.
Vineli
não quero o reembolso de pagamento deste pedido: 5edd562010df9535bbfb5bf
I Sandra Reese placed an order on November 3rd and I haven't received it yet, but anyways I hit the wrong thing on the computer stating that I received it but I haven't and when I go to support@wish.com it won't let me tell them that I made a mistake of hitting the wrong selection, but anyways I need help of getting my refund back on the order that's been gone for a month and 4 days plus it won't let me track my order so therefore I need help tracking my order because I want that wig that I ordered. Can I pick something else besides that wig since I can't track my order? I had people telling that wish is a good company to order from and that the orders will be on time but they lied and I feel like I've been ripped off because you can't talk to anyone plus I thought that every company had a 800 number to call so therefore I need help tracking my order please.
I meant to say support@wish.com
I don't it say support at wish.com when I type it out that's what I meant to say
Sometime back I ordered a x23tear drop x23 smart phone, told support team time after about this matter I bought one more to see if there was what I needed in that phone xsame phone after I agreed to take Jerico request of a refund he came up with I said ok I would take his offer, well since then I can't get into the store Yangguangchaonan store, and the traraccking on the phone I'm talking about # YT1834621216002382 so tell me what to and I can't get into there to show him this message request .
I, janis campbell have purchased many items and have not received them. Two of them were drones. could you, please tell me where they are. Every thing that I have order so far is great and i plan on buying more. thank you for helping me. JANIS CAMPBELL.
i purchased 3 items from wish on 18.9.17 u cant send my order and cant refund money.i paid it from creditcard.i attaced creditcards statement with mail.u cant solve my problem.i m not satisfied from wish.
I made a purchase with wish for over $150 it says my order was refunded but my money was not put back on my card I did not want a refund I wanted my items and I know my money was on my card now my money is gone and I have no way to contact wish or get a hold to them I have screenshots in email saying my orders were refunded but no money on my card saying it was refunded
Ich habe heute Lieferung einer Hose bekommen die angeblich Grösse 35 ist. Tatsächlich ist sie höchsten Size 30 unjd 20 cm zu kurz. Es gibt keine Retourmöglichkeit und das Zurücksenden kostet 7 Euro. Bin mal gespannt ob ich wenigstens die 17 Euro erstattet bekomme die ich für diesen Mist bezahlt habe.
Whenever I'm not satisfied with an order, they want a picture of the item in order to issue a refund but I'm not able to get my picture to attach to my request and there is no way for me to contact them other then through this process. So I end up SOL!