Wildblue / Awful support, poor delivery of the service, continual problems
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Signed up and install went Ok on my laptop. What about our other computes - oh, we only get one going then we leave. Took several calls to tech support to get the Mac working - they didn't seem to have a clue on how to do it. Our 3 computers lost the IP address several times a day requiring power cycle of their modem which can take up to 5 minutes - then reboot computers. And LOTS of latency. Repeated calls to tech support didn't improve anything. Big snow storm in Denver where their support center is located. They sent everyone home for 2 days(!) and didn't bother to inform customers. You'd call and be put on hold for 30 minutes and then disconnected. Finally called local installer and he gave me an internal number but the support continued to be uneven and didn't solve the problems. At least they answered the phone. Sent an email for support and 6 weeks(!) later they replied "gee, it looks like your system is working so we cancelled your request". Funny but I'd had it unplugged for 3 weeks so it obviously wasn't working. Replied to email and 2 weeks later they say "I'm so sorry you're having problems. I'm trying hard to solve them but I'm going on vacation for 2 weeks". That's the exact reply! I gave up and cancelled the service and ate the termination fee. It's worth it to get rid of having to deal with them.
Summary: awful support, poor delivery of the service, continual problems, and management that just doesn't seem to care. Go somewhere else like Hughes.
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