This is Marc from Watches-Swiss.com. Quite frankly, I am puzzled by this post. First of all, we do not sell insurance on our website. Second, we sell only brand new, first quality, Swiss watches. We warranty every watch for three full years. If there is a problem with a watch that is covered by the warranty, we repair it. No ifs, ands or buts. We have a full time service department in our office.
I believe the person who posted this review may have confused us with another company that has a similar name. If not, I encourage her to contact me and I will make the situation right.