Watches-Swiss.com’s earns a 1.0-star rating from 0 reviews and 7 complaints, showing that the majority of watch enthusiasts are dissatisfied with their purchases.
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Bad-quality watch and useless insurance
I purchased watch for my husband. I found them on the website www.watches-swiss.com. The watch looked nice and I loved them. The seller offered me to buy the insurance for them and I agreed. I paid extra sum, but I was sure that if something happened, the company would help me. But it was lie, because the watch stopped to work, and the company refused to repair them for free. And the insurance was useless. Don’t waste money in this store.
Watch came in the mail broken
Watch came in the mail broken - very unusual for company like Tissot. Luckily, the retailer’s office is located near my day job, so the next day I stopped by to return the merchandise. The owner refused to post refund and kept insisting only on an exchange for a different model (why would I do that? I love that particular model). I was forced to call my Credit Card company to get my money back. BTW, I checked this company on BBB and found out that I'm not alone. Mark Time has "F" rating: http://www.bbb.org/new-york-city/business-reviews/watches-dealers/mark-time-in-new-york-ny-68545
This type of seller shouldn't be in business anymore
I had the same horrible shopping experience with the seller. I ordered two omega watches in Oct 2011 but didn't get watches until Mar. 2012! I called the seller for refund. The guy refused to do so and behaved rudely and was even being pound of being called "unprofessional". Finally, I filed a claim to my credit card company. This type of seller shouldn't be in business anymore. I would suggest everyone not to buy anything from this seller.
Is Watches-Swiss.com Legit?
Watches-Swiss.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Watches-swiss.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Watches-swiss.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Watches-Swiss.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Watches-swiss.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Watches-Swiss.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- Watches-Swiss.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Watches-Swiss.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- Our research indicates that Watches-Swiss.com is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
My purchase experience was terrible
My purchase experience was terrible. I ordered a Movado watch that should have shipped in 3 to 4 weeks. Six weeks passed and I still didn't have it. When I called to cancel my order the owner Marc actually called me a ###. This was just because I asked why I couldn't cancel on the phone vs sending an email. I could not understand why he'd be so rude. I called back to tell him that I had sent the cancellation email, and he said "Congratulations" and hung up on me. The WORST possible service I have EVER experienced and could even imagine. STAY AWAY!
Stay away from these guys
I called prior to placing my order to confirm that my watch (Tissot) would be shipped in time for Christmas. Mark confirmed, so I went ahead and placed my order. I got an email saying it would be another two weeks before the watch was shipped. The promised shipped date came and went, with no confirmation. I emailed him. I was told it would be shipped on the next Monday. Same thing - Monday came and went. I called multiple times and emailed multiple times with no reply. Finally I got an answer when I phoned him on my lunch break. I stated who I was and that I wanted to know if my watch had been shipped and if not, why not. He told me that it would be shipped "today". I told him that he had told me this several times before and would I receive tracking information. After this question, he LOST IT on me! He swore at me left and right, and ended the tirade with telling me to "stick your F*&#ing phone up your F(#*%ing a$$". Seriously. He then hung up on me. I phoned back, asking if he treated all his customers like that and to let me know what was happening with my watch. He then launched in on further insults and basically saying that I was harassing him. Umm...hello? How about do your job. He hung up on me and told me to go buy my F*@$(ing watch in a mall somewhere. Obviously after reading these posts he's preying on people and never delivering a final product. For good measure I called Amazon Payments (thankfully I went through them) to ensure they didn't allow the payment to go through and to register a complaint AND I complained to the Better Business Bureau in New York.
The reviews here are all 9 - 12 years old. Today, Watches-Swiss.com has the best customer service in the industry. Please look online and you will find many 5 star customer reviews for the last ten years.
This review was made in 2011 and it does not reflect the way our business operates today.
All the reviews here are 8 - 10 years old
This website is a joke. Do not buy anything online. They have no stock and will charge you 10% when you cancel. Easy money for these guys. Rude and very untrustworthy would be a few words to describe them. I am glad I only ordered a watch for a few grand. Lost 10% but better than the whole lot. Be careful.
This review was made in 2011 and does reflect our current business practices.
I called Marc about a Nicky Haden Tissot 2012 T race watch and he confirmed it was in stock but later I got an email saying it was sold and wasn't taken off the Website, so he offered the Newer 2013 for the same price and said he would ship it two day delivery! I got it on time and the watch was all that I expected! seems like I had a pleasant transaction and no complaints! I will be ordering another watch soon! sorry you guys had a bad deal..if ya did..Thanks Tom
I am a watch collector. One day I saw an Alpina watch watch that I liked it (I owned Alpinas already) and googled for a good price when this scam site showed up. The price looked too dam good to be true so I was a bit alerted but decided to contact them. I received an email from this Mark Rabinowitz (self entitled Mark Time) where he said that the watc his not is stock, they have thousands of other watches and of course, some models are not always in stock, bla bla. But if I place an order the y wil lorder from an Alpina retailer and so on. Also he didn't forget to mention that they are a trusted website doing online business since 2000, etc.
I laughed and told him that I never order something that is not in stock, besides I can order from Alpina directly. And how the hell he can have that good price over any other reseler in Europe? The guy came back insisting: " ou can't order it and wait 4 weeks? Why?" I said: "I am not a waiting kind of guy" I can smell a scammer from a mile. I was sure the guy will come back, and he did it:
"Some things in life are worth waiting for. But if you are not willing to wait, you will not get the watch...
...Sometimes my customer will tell me it is their wife's birthday on Sat so they need the watch right away. But if you already have one, why is waiting a few weeks such a big deal? When you are nine years old, you see a new toy, you want to have it right away or you cry. But most of us get over that when we get older.
Marc"
That is a scammer when he desperate. LOL. I could not resist and told him to take a hike. I was acutally quite enjoying making fun of him I ended up making a FTC complain. A few hours later I found your reviews here. Glad to see that I was right.
Man, that guy is a stupid idiot, how can he even scam people? He's a ### anyway.
You are fortunate to got your money back. Wish I would have investigated this "business" before ordering an Omega watch for $2754.
Placed order March 10, 2011, paid with AMEX, according to the company rep, Marc Rabinowitz, it would take 3 Month to deliver. After three Months and several e-mails, no reply. Finally after several phonecalls an e-mail from Marc "offering" me a substitute for "only" $500 more and it would be immediately delivered. Declined the offer and asked for my money back, it is now September. Many e-mails, AMEX involved, Better Business Bureau, FTC notified, etc. final note from Marc., "sorry I cannot help you." Better Business Bureau is working on Marc but no results yet and we are now in January 2012.
Do not use this person, he is a scam
We ordered a watch from him with a 10% deposit, and the watch never came in stock. After hassling and hassling, he told us about 6 separate occasions that the date of delivery would be pushed back a few more weeks. In the end, we cancelled and are still trying to chase up our 10% deposit. He has totally ignored our emails, but upon emailing him from a bogus account about a watch purchase, he answered within 24 hours. We have submitted a formal complaint to the FTC in the US about him and have reported the initial deposit as fraudelent activity to our financial institution so hopefully they will have more mite in getting our money back. If i ever set foot in NY, i will be personally paying him a friendly visit. Do not use this person, he is a scam.
My advice as a "REAL ATLANTA ONLINE PERSONAL JEWELER" is to always make sure any online jewelry retailer has a working phone number, not just an email address. When an online store doesn't have a working phone number for you to contact them with your concerns, that's a true "RED FLAG FOR YOU NOT TO SPEND YOUR MONEY WITH THEM" because no jewelry store should be without a working phone number.
The "BETTER BUSINESS BUREAU" will not be doing much of anything to help you when it comes to what has happened to you, so don't think they will.
Here's an organization below I do feel you should contact and file a complaint with them immediately:
http://www.jvclegal.org/Consumers/index.php
I have sent several e-mails but none have been acknowledged
I ordered a watch in October 2010 and paid a deposit to Mark Time. site stated delivery 2-6 weeks. after 7 weeks sent e-mail to check on status of my order; received reply from marc rabinowitz to say delivery in mid january 2011(13 weeks after order). at the end of January, 14 weeks after ordering, having received no news I sent e-mail to cancel order and ask for return of deposit. There was no reply. I have sent several e-mails but none have been acknowledged. DO NOT USE THIS SITE.
Same story,
I placed an order on a watch Feb 2011 -- the web site showed 2-8 weeks delivery time. 13 weeks later, there was no watch, no reply to my repeated emails.
The case is now is in the hand of the 'Internet criminal investigatios'
Do not use this website
What do you have to complain about. You are buying illeagal goods, therefore you are dealing with a criminal.Why are you surprised
Overview of Watches-Swiss.com complaint handling
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Watches-Swiss.com Contacts
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Watches-Swiss.com phone numbers+1 (646) 875-5028+1 (646) 875-5028Click up if you have successfully reached Watches-Swiss.com by calling +1 (646) 875-5028 phone number 0 0 users reported that they have successfully reached Watches-Swiss.com by calling +1 (646) 875-5028 phone number Click down if you have unsuccessfully reached Watches-Swiss.com by calling +1 (646) 875-5028 phone number 0 0 users reported that they have UNsuccessfully reached Watches-Swiss.com by calling +1 (646) 875-5028 phone numberCustomer Service+1 (212) 226-2548+1 (212) 226-2548Click up if you have successfully reached Watches-Swiss.com by calling +1 (212) 226-2548 phone number 0 0 users reported that they have successfully reached Watches-Swiss.com by calling +1 (212) 226-2548 phone number Click down if you have unsuccessfully reached Watches-Swiss.com by calling +1 (212) 226-2548 phone number 0 0 users reported that they have UNsuccessfully reached Watches-Swiss.com by calling +1 (212) 226-2548 phone numberHead Office
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Watches-Swiss.com emailscustomer-service@watches-swiss.com100%Confidence score: 100%Supportinfo@watches-swiss.com94%Confidence score: 94%supportmarc@watches-swiss.com93%Confidence score: 93%sales@watches-swiss.com92%Confidence score: 92%sales
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Watches-Swiss.com address54 W 47th St., № 4fe, New York, New York, 10036, United States
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Watches-Swiss.com social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Watches-Swiss.com contacts
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Watches-Swiss.com does not offer or sell any insurance. Obviously, this person purchased a watch on a different website, then wrote a review of Watches-Swiss.com by mistake.
This is Marc from Watches-Swiss.com. Quite frankly, I am puzzled by this post. First of all, we do not sell insurance on our website. Second, we sell only brand new, first quality, Swiss watches. We warranty every watch for three full years. If there is a problem with a watch that is covered by the warranty, we repair it. No ifs, ands or buts. We have a full time service department in our office.
I believe the person who posted this review may have confused us with another company that has a similar name. If not, I encourage her to contact me and I will make the situation right.