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WageWorks / Customer Service

IL, United States Review updated:

Constantly asking for more verification and customer service and supervisors rude and grossly incompetent! Policies very confusing! Beware!!

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Comments

  • Mi
      6th of Nov, 2010

    My employer uses Wageworks for our HSA and FSA accounts. Recently, I had trouble with an FSA claim. Not only was their Customer service, unhelpful, but they also proceeded to argue with me over how easy the process is..

    Ultimately, I have to keep using wageworks for my FSA, but I've decided to fund my HSA on my own so that I can do it with Fidelity, who has much better service reps. I won't have the convenience of payroll deduction, but I know that there will be a helpful voice if i need assistance.

    0 Votes
  • Ma
      30th of Apr, 2011

    Caltran dose not except wageworks credit card dose anyone know why ?
    do we have an alturnitive anwser

    0 Votes
  • Wa
      18th of Apr, 2012

    Dear WageWorks Participant,

    Thank you for your communication concerning your account issues. Your feedback is very important, and on behalf of WageWorks, we sincerely apologize for your experience.

    We recognize your level of dissatisfaction and would value the opportunity to resolve your account concerns. Please contact us at [protected]@wageworks.com for additional assistance.

    Sincerely,
    Executive Escalation Team

    0 Votes
  • Jm
      1st of Sep, 2012

    I have been using wageworks fsa at my job I did what they suggested get app put on your phone to take picture of receipt claims and email them on your phone they still screwup says I didnt send the receipt and it shows the stinking picture still on my phone and you call and they argue. Do these people they got hired even know what they are suppose to do? Maybe everybody should boycot them and see if they would straightened up.

    0 Votes
  • Ma
      1st of Jan, 2013

    DO NOT USE WAGEWORKS ! You will end loosing money

    0 Votes

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