VIV3 Labs review: unauthorised debit of credit card account 187

Ordered product, tried to cancel and was told I could not cancel and the amount of the product was being taken from my credit card. could not speak with a supervisor, no one could help they were taking my money and that was that.

I have had unauthorised large amounts of money taken out of my account and recieved no product

i have been ROBBED i took a free 15 day trial of acai berry and colon cleanse that i payed £3.95 each that was two weeks ago and yesterday they took 2 amounts of £75.86 pence from my account i have cancelled my card but i need to cancell my so called subscription can someone kindly forward me a phone number or email address so i can do this thankyou

Ordered 'sample'. Cancelled but charges keep coming. Don't touch them with a 'barge pole'. Other trading names seem to be "Natureberry", 'Nutritionalsupp" "Healthmember" "VH Access" "OnV/insidertips. Contact phone numbers 'not recognised'. I cancelled my credit card - anyone else with ideas for getting refunds or stopping the charges?

I accepted a free trial of Acai Berry tablets and Ultra Cleanse of this company so say being charged for only the shipping cost but then after 15 days the company took out of my account a further 150.00 i have recieved no more tablets and as far as i was aware did not agree for any more money to be taken out of my account apart from the origianal shipping cost i have now gone in to my over draft as they have now taken out a further 300.00 apart from closing my account down which is going to cause me a lot of problems i dont know hw to stop this or how to get my money back that they have stolen from me.

I also fell into the trap of ordering and not cancelling quick enough, to find money taken out my account. Tried contacting the company by email & UK telephone number with no luck. Have cancelled my bank account today in case it was a scam and dont want to take the chance of any other money coming out my account. Finally tried their international phone number [protected] and after waiting approx 10 mins did get through to their Scottish call centre. The girl was very polite & professional and has now cancelled my accounts. She did explain that the monies did come out my account as payment for the 'free trial' as I had not cancelled within the 15 days! I'll learn from this!

I am only one of many people to have been scammed by this company Viv3 Labs aka PHYTOSCIENCE LTD.

This is a list of directors...

Name & Registered Office:
PHYTOSCIENCE LTD.
45 LOVELLS GLEN
LINLITHGOW
WEST LOTHIAN
EH49 7TD
Company No. SC177675

Unit 5 Mill Road
Industrial Estate
Linlithgow
West Lothian
EH49 7QY

Company Secretary
Mr Roderick John Livingstone
33 Philip Avenue
Linlithgow
West Lothian
EH49 7BH

Director 1
James Douglas Anderson
4 Stirling Road
Edingburgh
EH5 3HY

Director 2
Dr. Clive Cannon
24 Kingsfield
Linlithgow
West Lothian
EH49 7SJ

Director 3
Dr. Frieda Carole Houghton
1 Astley Road
Thame
Oxon
OX9 3WQ

Director 4
Mt Roderick John
Mr Roderick John Livingstone
33 Philip Avenue
Linlithgow
West Lothian
EH49 7BH

Director 5
Christopher Bertram Graindorge Swainson
45 Lovells Glen
Linlithgow
West Lothian
EH49 7TD

Also see complaints posted under Viv3. It is the same company and it is a huge scam!

I have paid for both the acai tablets and total cleanse products from this company and have yet to receive anything, when I called I was told my order would reach me by the end of this week - nothing,

Having read more reviews I have now cancelled my credit card to ensure they don't take anymore money from my account,

TOTAL SCAM THAT NEEDS TO BE STOPPED

I was scammed by these people 3 months ago, and I dealt with them in my own way, today I got all my money back, so 3 months of full on terrorising these people I got my money back, you too can good luck

To all those complaining about getting billed after their free trial was ordered. You should have read the e-mail they sent you. It clearly says this is a 14 day trial and if you don't want to continue you should call and cancel your subscription before the 14 days are up or you will be charged the membership fee. You should not believe that some company is going to send you something without some catch behind it. They e-mail was not even that long! This is not the fault of the company but the fault of the consumer not reading what they should have.

To all those complaining about getting billed after their free trial was ordered. You should have read the e-mail they sent you. It clearly says this is a 14 day trial and if you don't want to continue you should call and cancel your subscription before the 14 days are up or you will be charged the membership fee. You should not believe that some company is going to send you something without some catch behind it. They e-mail was not even that long! This is not the fault of the company but the fault of the consumer not reading what they should have.

To all those complaining about getting billed after their free trial was ordered. You should have read the e-mail they sent you. It clearly says this is a 14 day trial and if you don't want to continue you should call and cancel your subscription before the 14 days are up or you will be charged the membership fee. You should not believe that some company is going to send you something without some catch behind it. They e-mail was not even that long! This is not the fault of the company but the fault of the consumer not reading what they should have.

To all those complaining about getting billed after their free trial was ordered. You should have read the e-mail they sent you. It clearly says this is a 14 day trial and if you don't want to continue you should call and cancel your subscription before the 14 days are up or you will be charged the membership fee. You should not believe that some company is going to send you something without some catch behind it. They e-mail was not even that long! This is not the fault of the company but the fault of the consumer not reading what they should have.

so you didnt have to pay the charge then? i dont know what to do should i just go to my bank?

THIS HAPPENED TO ME TO, BUT WITH PERSISTANCE I GOT A FULL REFUND BACK!

Luckily I kept my free trial confirmation email from the customer centre Acaiberry and life cleanse goes through. I emailed them and also called them with all my details, name, email, and especially the order reference numbers for the products I had. They tried to get away with it saying that I would not get my money back as I had signed the terms and conditions. BUT I looked on the customer support website through my email and that explained you can get a full refund within 30 days of receiving your product if you are UN satisfied with it. I went on asking for this. They excepted then and there said a refund will appear back in my credit account from 5 to 30 days (due to overseas currency) I then sent them a massive email expressing how unsatisfied I was and how I NEVER authorised any payments to come out. The next day I called them back again because I wanted to get an authorised email sent to me so I had proof they had said they were going to - to cover myself.
The day after that I saw the full amount back in my account. My full refund came to just over $400 NZ I had only lost $3.00. PERSISTANCE AND LOOPE HOLES is how I managed to get the money back. TRY EVERYTHING YOU CAN AND THEN TELL YOUR BANK YOU SUCCEDED. Every day banks get calls from people about this ACAIBERRY product. ITs sick and wrong and I think everyone should know how I did it and try it out for yourself. At the same time I cancelled my 'subscription' and got a new card with a new number on it. These ###ing ### need to be stopped.

Here is the company that I contacted. You have to be firm with them, they obviously get this ALL the time. Even if you didn’t keep your order number they still have your account at their end so you just need to tell them your name and any other details you put down when signing up for the free trial.

Customer Support email - (support1@globalcustomersupport.net)
Customer Service Phone Hours of Operation
[protected]
Monday to Saturday 9:00 to 21:00 CET (GMT+1) (EN, FR, IT, DE, ES)
Monday to Saturday 21:00 to 9:00 CET (GMT+1) (EN)
Customer Support Site

Well done to you Choles Rebancos for your quick and efficient response. Unfortunately some of us tried the same but had great difficulty reaching these people, maybe they have changed their behaviour since all the uproar many months ago. Fortunately I got my money back after much hassle with my building society and thankfully no more money was taken from my account.

All of the abcve are lucky. AsI did not check on those "free samples" I was rreeceivng from VIV 3, I was taken for over US$ 2, 000 by the bunch of thieves who operate under those letters and number but are in fact : PHYTOSCIENCES LTD. - 45 Lovell Glen - Linlith Gow -West Lothian - EN. What I would like to know is how does one go about getting these people sactioned by the UK laws. I always had great respesct for UK laws but, apparently, in spite of the fact that it is weell known that these people, under false premises, sell products probably worth a penny or two for over L/79, 00 and repeat that scam until the scammed party calcells his Credit Card or other form or payment. However, no action is taken by any UK Authority against this scam that has been reported for many months on the VIV 3 page of the Internet. To whom can I report this scam in detail and how do I get to know that some action is being taken? Am an 82 year-old citizen from Ecuador of Basque and British ancestry and always very proud of both. Is there any way I may contact an Agency whose action and answer will permit me to keep on being proud of my UK ancestry?
Lautaro Aspiazu-Wright - laspiazuw@yahoo.com
P.S. Will I get an answer?

Thanks for your help, so relieved that your website came up first as I had no idea how to proceed after contacting my card company. I was able with your help to get my account cancelled and have just received an email advising me that I cannot have a refund, desite the fact that I am prepared to return the product unopened. So I took your advise and told them that I would pursue this matter under the Consumer Protection Act. Have given them 48 hours to advise me that the money is being refunded and that when it is back in my card statement I will return the two items by second class post. I think that is fair.

I will let you know how this progresses and if I am not satisfied I will go to Trading Standards and pursue the matter as Fraud. I know I made an error, in that I thought they were sending me a small sample and did not fully read the advert but they should have made the terms crystal clear and they also should have given the full price of the items which again I did not see on the advert page. I would never have bothered a trial on something that costs that much, I couldnt afford to take this product long term.

Liz Biggins

Hello everybody,

Seems like I am another caught by this lot.

Did not get the product but thought oh well its only £12 or so, having read this above am really concerned especially as the wording of their replies is so careful, and duplicitous.

I shall fight.

i clicked on another adverstisment after ordering and found all these complaints from everyone.i contacted my credit card company right after i ordered and told them not to accept anymore charges from these people. they told me if i find anymore charges that i didnt authorize i would not be responsible and they would contact the companys, all i have to do is let them know if it happens. i check my credit card account on line everyday so i will be on top of it.
my credit card company had these phone #'s. these are not the same #'s they put on my order confermation (which i printed off along with their reply for my order) i hope this helps other people
effective cleanse [protected]
acaiberry [protected]

I am a pensioner and do not know what to do as they could empty my bank account. I have told trading standards and my bank that I do not authrise any more money to be taken but they want copies of emails sent to stop it and they do not have proper email address. I am so very worried.

interesting that just viewing certain stories here has within minutes a certain person posting that `its all good- no wuckin furries...'

they get the big thumbs down from me just for that...

(try it out- click on random stories- then see a new post appear within a couple of minutes with a `feel good story')

:-(

Hi!
Here is my story. Saw the offer. Understood it. Got the trial. Called the number on my bank statement (+ 44 [protected]) a couple of weeks later and...canceled. I know that probably won't make any headlines but that's it.

It took 30 seconds before an available agent answered the phone. I didn't wait that long to reach them on the phone and it didn`t cost me a cent.

All I can do is recommend that you do the same.

Hi!
Here is my story. Saw the offer. Understood it. Got the trial. Called the number on my bank statement (+ 44 [protected]) a couple of weeks later and...canceled. I know that probably won't make any headlines but that's it.

It took 30 seconds before an available agent answered the phone. I didn't wait that long to reach them on the phone and it didn`t cost me a cent.

All I can do is recommend that you do the same.

I have been sent 2 products I did not order. They are supposed to have been ordered in mid-Nov and arrived 19.12.09. A month later they sent another lot of products as no cancellation had been received at the time. It could not be received as I had not got the products or been aware of the order. As I have never visited any of their sites as mentioned above, I believe this is an illegal operation which hacks into other suppliers of health products, bone fide ones, on the internet and accesses the personal and financial data of the shoppers. I am now told that they will cancel the repeat orders and I MIGHT get a refund of the second charge but will be charged £79 x 2 + postage for the first lot.
Where can we complain officially about this illegal operation?
donnalittle

I too fell foul of this scam. It is a scam because it is intended to deceive. There is no box to tick - as with any reputable company - to say that you have agreed to terms and conditions. I too have tried to follow Sandra's course but it no longer works. I can't get any information out of the Lothian people, who simply put the phone down on me.

Even though I have now cancelled my order the Barcalys bank tells me that because I paid by debit card the company have 30 days after cancellation to still apply for a second amount.

I tried to report this to the metropolitan police, who were not interested. But I did managed to get through to the Somerset and Avon police who are investigating it.

It is such an evident scam as the pills are pure rubbish and don't even work. What is horrific is that these people are known about and still nothing is being done. I would like to organise a petition to send to WatchDog, to the police and to trading standards (there are 2 crimes, the initial fraud and the second that the goods for the price are not fit for purpose)

Anyone interested?

And the same goes for TAYLORBRENT AMD YOUR SUPID BROTHER

hi, be very carefull i cancelled my account with in seconds of my order because i just felt uneasy about it, i was still charge £56 a month later and then 14 days ago i had a call from my bank telling me that someone was trying to use my card details in cyprus, thanks to my bank being on the ball no more money was taken but i still had to cancell my bank card, but the bank said it was all originated from the same company.

i too was caught in there scam, no where in their terms and conditions does it say how much they will charge you for the product after the "free" sample. i am angry of what they have done but really nothing else we can do. it is best for us to spread the word and put people like this out of bussiness!

'Hi all' All these thicko s must be brain dead if they think, they're posting as genuine viv3 hard done by customers' I cancelled and got my money back in no time' WHAT A LOT OF RUBBISH. There is a few of them on this site bleeting away for the love the company. They were all on 6 days ago. Maybe they all post from the em...hospital!

Another employee. Are you on overtime or just after the same badge SICKO COMPANY employee of the month.

WELL DONE haydnxx. Gives others hope, I also managed to get my money back, through my credit card company. They treating it as fraud.

' solis-JP0201884' I think you are very much part of this scam, what is it your looking for ' employee of the month'. You have a nerve posting bad -karma-fest. These honest, hard-working folk are worth a million of low life ### like you and your devil bosses. GET A REAL JOB. Having said that you prob a society mis=fit and therefore...

Hi all!
They cancelled my account in no time. Just stay on the line as it can take several minutes till they answer, but the call is for free so no problem!
Try this number: + 44 [protected]

Hi all!
They cancelled my account in no time. Just stay on the line as it can take several minutes till they answer, but the call is for free so no problem!
Try this number: + 44 [protected]

Thanks, I was Planning for free sample but after reading this . no way I can not afford to make loss of such reasonable amount. Your Effort for making this complaint has saved my money
Thanks A Lot,

These ### are making me sick. I used my boyfriend's visa to pay for a shipping and handling on a product that they say is free trial (Acai berry dexox and colon cleanse) I never received ### and its been a month, they charged 119.02 dollars for each on my boy friend's card. He called his bank to get a phone number and called, none was going through until the third number went through and the lady he spoke to told him that he cant cancel for me and that he was lying about me not receiving these product. I was in school for christ sake and the person that has the visa called for cancellation, instead of apologizing for not sending ###, they called him a liar. I am pissed, i am really pissed, i wish i can see that person face to face and ask her if she plucks money from trees and if she tells me ###, i will tear her into pieces. These people need some butt kicking, i swear i am boiling up and something has to be done.

YES YES YES I will drive up from Kent!

ANOTHER VICTIM! I am in Canada and can NOT get a hold of this company for the life of me. I guess I will have to do as some of you have suggested and CANCEL my Credit Card. I will surely check things out on line before ordering ANYTHING in the future! Thanks all. Here's hoping we can stop these people!