Virgin Australia Airlineslost luggage

Re. Lost luggage VA227132

I flew from Cairns to Christchurch (via Melbourne) on Sumday 18th November and my bag did not arrive in Christchurch. I was without my bag for the full 2 weeks that I was in New Zealand. I was advised that my bag arrived at Christchurch airport on the 22nd November (I was no longer in Christchurch at this point) and it was agreed with Virgin Australia staff via email that my bag would be passed to Singapore Airlines on 1st of December to return with me to the U.K. For some reason this did not happen. I have provided my address in the U.K. for my bag to be sent to and have heard nothing from Virgin Australia staff at Christchurch. I have sent several email and received no reply. At this stage all I want is my property back and don't know what else to do. Please can you help me get my bag back.

My email address is [protected] and mobile number is [protected].

Clare Dinham

Dec 11, 2018

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