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Villa del Palmar Cancun Luxury Beach Resort & Spa Customer Service Phone, Email, Contacts

Villa del Palmar Cancun Luxury Beach Resort & Spa
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2.0 17 Reviews

Villa del Palmar Cancun Luxury Beach Resort & Spa Complaints Summary

4 Resolved
13 Unresolved
Our verdict: When using services from Villa del Palmar Cancun Luxury Beach Resort & Spa with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Villa del Palmar Cancun Luxury Beach Resort & Spa reviews & complaints 17

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1:48 pm EST
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Villa del Palmar Cancun Luxury Beach Resort & Spa timeshare

We have never visited this resort but instead exchanged with other clubs within the Universal brand.

We have paid timeshare dues for over 10 years.

We have had some financial issues due to family illness and needed to release our timeshare. I apparently just missed the deadline for the year needing to pay $760. plus dollars to release the time share back.

Given that we have paid the maintenance dues and never visited we feel we have contributed.

We requested that they take the timeshare back. The other time share we owned took it back immediately but not this group. They have put a bill collector on the case.

How can we get this resolved - the bills are piling up.

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11:41 am EDT
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Villa del Palmar Cancun Luxury Beach Resort & Spa villa del palmar mala experiencia

Compré un tiempo compartido con Villa del Palmar, pagué el día de la firma del contrato una pequeña parte de la membresia y con unos pagos pendientes a corto plazo terminé de pagar el valor total. La Razón por la que firmé el mismo día de la presentación fue porque si lo hacia ese mismo día obtendría inmejorables beneficios de parte de ellos que de otra manera no me los darían. Revisando posteriormente el contrato logro darme cuenta que el contrato da exageradas garantías a favor de ellos y para los miembros no, hay mucha desigualdad. No veía ninguna clausula donde se acuerde de que manera puede uno finalizar el contrato, cuando por alguna razón ya no lo quieras o no puedas seguir pagando la membresía. Si uno incumple con los pagos de las cuotas o pagos de mantenimiento ellos suspenden el servicio y cobran, pero si ellos incumplen con las reservaciones no hay ningún compromiso, ni está claro quién es el representante legal de la empresa o con quién dirigirte, porque siempre te mandan de un departamento a otro y nunca quiere tomar tu llamada. Decidido a no pagar un centavo más y que no quería seguir lidiando con los trabajadores incompetentes y groseros de Villa del palmar, contraté a unos abogados en Mexico que se llaman mexican timeshare solutions, lo mejor que me pudo haber pasado, nada que ver el servicio de ellos con los de Villa del Palmar, me ayudaron a salir lo mejor librado posible, ya no más pagos a Villa del Palmar y no más estrés por conseguir el dinero para pagar su membresía que jamás tiene disponibilidad. Si de algo sirve mi testimonio, no se dejen, ni regalen su dinero a hoteles abusivos como villa del palmar, investiguen que si es posible cancelar.

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Villa del Palmar Cancun Luxury Beach Resort & Spa mala experiencia con villa del palmar

Fuimos estafados por grupo villa durante nuestras vacaciones en los cabos, nos tuvieron por más de 5 horas presionándonos y dándonos alcohol, ahora que entramos a estos foros nos damos cuenta que todo es parte de la trampa para embaucarnos y hacer que firmemos el contrato. Como ya queríamos irnos firmamos el contrato de manera forzada. Al día siguiente volvimos con nuestra carta de cancelación y no nos la aceptaron, hablamos por teléfono con el gerente y nos dijo que no era posible cancelar, pasamos 3 meses hablándoles por teléfono y enviándoles correos entre "negociaciones" y no nos resolvían nada, hartos de que se burlaran de nosotros contratamos con mucha desconfianza a mexican timeshare solutions, ellos nos ayudaron a cancelar nuestro tiempo compartido, nos tomó otros 5 meses más, pero salimos libres del contrato con grupo villa. Mi recomendación es que lean todo antes de firmar, sean firmes cuando digan que no quieren comprar y si los invitan a una presentación de tiempo compartido con grupo villa no vayan, solo es pérdida de tiempo y dinero.

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4:58 pm EDT
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Villa del Palmar Cancun Luxury Beach Resort & Spa horrible experiencia en villa del palmar

Si están pensando en adquirir un tiempo compartido con Villa del Palmar, pierden su tiempo así como también perderán mucho dinero, de preferencia por experiencia propia no compren ningún tiempo compartido, son totalmente fraudulentos, ni siquiera se les ocurra ir a alguna presentación de tiempos compartidos, lo mejor es que eviten este tipo de lugares, son personas sin escrúpulos de lo peor.
Mi esposa y yo compramos un tiempo compartido en el 2015 con Villa del Palmar, definitivamente no lo hicimos porque quisiéramos, lo hicimos porque no hostigaron hasta el punto que firmamos el contrato, al día siguiente hablamos para decirles que queríamos cancelar nuestro tiempo compartido y nos dijeron que estaba todo bien y que nuestro tiempo compartido estaba cancelado y que nuestro dinero aparecería reembolsado, al mes siguiente recibimos nuestro estado de cuenta y no solo no nos reembolsaron nuestro dinero, sino que nos estaban cobrando más dinero, inmediatamente me comuniqué para explicar mi situación y decirles que era un error y me contestaron que no había error que nosotros jamás llevamos los documentos oficiales para hacer una cancelación y que hasta este punto era imposible porque ya habían pasado los 5 días que teníamos para cancelar, y teníamos que quedarnos con el tiempo compartido aunque no quisiéramos.
Pagamos las primeras 3 mensualidades porque no sabíamos que hacer y no queríamos que se nos enviara al buró de crédito y después empezamos a tener problemas económicos que nos impedían continuar pagando una membresía que ni siquiera queríamos. Mi esposa entre sus amistades obtuvo el teléfono de una compañía que nos podía ayudar a cancelar la membresía sin tener que pagar nada por adelantado, yo me rehusaba a contratar alguien, porque creía que solo nos iban a ver la cara otra vez, porque una vez que te engañan te vuelves muy desconfiado, pero nuestras opciones cada vez se reducían más y teníamos muchos pagos pendientes con Villa del Palmar. Nos dieron la entrevista por teléfono, nosotros les platicamos todo y nos enteramos que prácticamente todos los que compran un tiempo compartido son engañados de la misma manera que nos engañaron a nosotros. Afortunadamente esta compañía que se llama mexicantimesharesolutions no nos estafó y nos pudo cancelar nuestro contrato, si no aquí seguiríamos regalándoles nuestro dinero a los ladrones de villa del palmar.
No cuento mi historia para dar lastima, ni para que vean que me Salí con la mia, la comparto para que la gente se entere de esta mafia y su manera tan poco ética con la que trabajan y que el gobierno también busque la manera de multar a esta gente por estafadora es hora de que se haga justicia.

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2:11 pm EDT
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Villa del Palmar Cancun Luxury Beach Resort & Spa villa del palmar mala experiencia

Mi madre adquirió un tiempo compartido en Villa del Palmar en Cancún en agosto del 2014. Después de pagar miles de dólares, ella no gozó de ningún beneficio, porque el sistema ha sido deliberadamente creado de manera que sea tan confuso cómo es posible. Nada de lo que se le prometió era verdad, intentó de mil maneras llegar a un acuerdo, pero nada resultaba de provecho para ella, mi madre es una persona mayor y cada vez la veía más preocupada, yo decidí ayudarla con la situación, esta gente de verdad es abusiva y sin corazón, son unos expertos en el engaño. Cansadas y después de varios intentos de ver que no nos iban a ayudar y solo querían darnos largas, contratamos a Mexican Timeshare Solutions una empresa que se dedica a cancelar tiempos compartidos. Mi mamá no quería contratar a nadie porque decía que todos son iguales y solo querían quitarle más dinero. Así que yo me contacté con ellos y me dieron una consulta gratis, donde me dijeron cuales eran las posibilidades de mi mamá, todo me sonó muy convincente, leímos detenidamente el contrato y vimos que estuviera por escrito que si no cancelaban la membresía de mi mamá no se les iba a pagar ni un centavo, ya solo tuvimos que esperar hasta que un día nos contactaron y nos dijeron que ya estaba todo listo, ya sin tener que lidiar con la gente de villa del palmar, fue un gran alivio para mi mamá y para mi verla por fin tranquila.

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Villa del Palmar Cancun Luxury Beach Resort & Spa Villa del palmar timeshare fraud

My husband and I purchased a timeshare at Villa del Palmar and it had been a nightmare. The reason we made the purchase was for the promised return of 125-200% of the property rentals. We paid an advertising fee of almost $800 but the ad agency never rented our unit. They then told us if we pay the $2500 more dollars they would advertise our unit more to possibly get it rented. This whole this was a scam and we wanted to explore options to get out of this and all the thousands of dollars we had paid up to this point. I had been unemployed on and of over the last 2 years and this had been devastating to our personal finances. we tried to cancel the membership through the resort but they only avoided us, tired of so many lies, we decided to cancel by ourself, it was hard but not impossible. we found a company called Mexican Timeshare Solutions that helped us to cancel our membership without up fronts fees. We were skeptical at the beginning but for fortunately we had a happy ending. Beware! timeshare is NOT an investment it's just a WASTE of money.

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JDKelly
, US
Dec 11, 2016 1:06 pm EST
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I urge anyone who sees this that has been scammed by a timeshare, no matter how long ago, to file a complaint with the Federal Trade Commission, The Consumer Financial Protection Bureau and their local Attorney Generals Office. If we can get a flood of complaints filed, the government will have to look into the deceit, lies and fraudulent practices that timeshare companies like Villa Del Palmar and Resortcom use to lure in and defraud people. It only takes a few minutes each. I have read thousands of online complaints, all saying pretty much the same thing. If we all take action someone will take notice!

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1:21 pm EDT
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Villa del Palmar Cancun Luxury Beach Resort & Spa Timeshare Scam

While on vacation in Mexico. I was invited a timeshare presentation at Villa del Palmar. I signed the contract in April of 2016. I was initially not interested. However, their salesmantold me that if I doesn't use my week, then the company would rent out my timeshare week. That same night after thinking about it I decided not to keep the timeshare and the next morning I attempted to cancel the contractbut they told me that it was not possible to cancel it.
At first I doubtedIf I should keep the membership but after researching the Internet, I discovered that same false promises weremade to others. So I was 100 % sure that I should cancel it. I then found Mexican Timeshare Solutions on the internet and I was impressed by the fact that they didn’t want any money up front but only when they had accomplished cancelling your contract.I even believed that there was a hidden trick but I still tried it.
Since I was within 5 days rescission period MTS was able to help me cancel the contract and get the entire deposit refunded.I am very happy with the results and after a nightmare I can finally rest.

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JDKelly
, US
Dec 11, 2016 1:08 pm EST
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I urge anyone who sees this that has been scammed by a timeshare, no matter how long ago, to file a complaint with the Federal Trade Commission, The Consumer Financial Protection Bureau and their local Attorney Generals Office. If we can get a flood of complaints filed, the government will have to look into the deceit, lies and fraudulent practices that timeshare companies like Villa Del Palmar and Resortcom use to lure in and defraud people. It only takes a few minutes each. I have read thousands of online complaints, all saying pretty much the same thing. If we all take action someone will take notice!

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10:03 pm EDT
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Villa del Palmar Cancun Luxury Beach Resort & Spa Beware - don't buy

I bought and paid in full cash - for this 1 week ownership at Villa Del Palmar in 2009. They were ok until 2011. Since then nothing but the worst service I've ever experienced in my life.
`1. My best friends wedding was in Cabo 10/12. Villa mistakenly booked me at Puerto Vallarta and wouldn't correct.
A. The "sales" team at Villa Del Palmar call me a week before to book excursions. The message they left mentioned Puerto Vallarta. Hmmm... why did it say Puerto Vallarta? I innocently called, to verify that the message was a mistake and they meant Cabo,
B. Oh no. They booked me in P.V. I am in the wedding. Its one week out. I was calm -hey, this is an error. please correct.
C. Oh no. It is the customers error. They have reserved a room for me in P.V. and that is all they can do.
D. I ask for a supervisor. The supervisor was colder and ruder than the first line customer dis-service rep I already talked to.
2. I beg the supervisor to pull the "audio tape" of my reservation conversation. She says she can't do that. I beg her to have compassion - that my best friend is getting married in Cabo, my plane tickets are to Cabo, can we find a room in Cabo? she has zero compassion or finesse. She says, they've done their job by reserving a room in P.V.
3. I am a red season, holiday week (floating week) owner. - I have 2 weeks banked. nothing matters. they are right, I am wrong.
A. The manager refuses to pull the audio tape.
B. The manager refuses to find a week at a different hotel/resort.
4. We end up at a local Cabo hotel, calling the supervisor daily to get into Villa Del Palmar Cabo during the week of my BF's wedding.
A. Finally - the supervisor, after 2 weeks - final says she heard the audio tape. Everything changes. Now, Oh my God. Our audio tape will be the basis of her training with her reps. As the Villa Del Palmar rep did everything wrong. What did he do?
1. He never verified the email. The email address he had was wrong. Only had half the info. So I never received any confirmation emails or any emails regarding my reservation. ***** In the past, I consistently received emails from Villa Del Palmar - so it never occurred to me the rep would not have the correct email address.
2. The rep never "confirmed" the reservation. Never confirmed the local, email..etc. I blindly figured, that since I had had successful reservations with them in the past that this was a no-brainer.
3. The supervisor " miraculously" now... has a room available for us, after realizing that her reps made the error not the consumer.
A. She has a studio room available, she can not get us a regular room anywhere (in all of Cabo, really?)
4. We check-in at Villa Del Palmar in Cabo. They literally give us the WORST ROOM in the resort. It was on the 2nd floor directly above the check-in/bell hop entrance. So for 24/7 we heard every check-in/out - the bell hops talking all-night long. The constant noise never stopped.
A., As owners - who "booked" months in advance- we got a parking lot view, and the WORST-ROOM in the resort.
B, Villa Del Palmar - refused to credit me- my calls, my time, (really glad I provided a learning exercise for representatives for Villa Del Palmar)... they finally booked me into the WORST ROOM in the resort -only after hearing my AUDIO-of my call to book my reservation.
5 The mistake, was totally forgivable. How they disrespected me and made me wrong from day one - was not acceptable.
A. How they stressed my husband and I out for 2 weeks and my BFF the Bride - will never be forgiven
B. How when they volunteered their error - (wrong email address, booked us at wrong part of Mexico) - they still wouldn't give us a day or two free -or comp my cell calls from Mexico to Villa Del Palmar to find a room - is inexcusable.

6. Insult to injury? Where do I start?
A. Making the customer wrong, from the 1st second.
B. When confirming they are wrong, based on their own empirical data ( audio ) = they still book us in the worst room in the resort. Not middle of the road? Not best ?
C. Numerous people we met at the pool, shared that they impulse bought on Travelocity.com..etc. -= a day or two before and got an ocean front suite. Where we got parking lot, 24/7 check-in/out ? Hm... this is how you treat OWNERS? ?

7. The insults continue...from this embarrassment of a company... that may need to be an entirely different posting.

DO NOT BUY or GIVE ONE-CENT TO THIS IMMORAL COMPANY
HEED THIS WARNING - YOU'VE BEEN WARNED.

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Patricia cas
, US
May 05, 2014 4:48 pm EDT

All that I have to say is that I do not suggest people to buy a membership at villa del palmar cancun, the membership to my opinion is worthless, it has no economical or practical value.

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chads
, US
Jun 19, 2013 3:13 pm EDT
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My problems with Villa del Palmar have been resolved.

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chads
, US
Jun 07, 2013 5:03 pm EDT
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Mark Baker vlocancun10@villagroup.com and Sergio Calderon scalderon@villagroup.com.mx are just liars they promised me they will cancel my contract but are unwilling to provide documentation.

It looks like the only thing they do well is lie. PLEASE DO NOT BUY THIS GUYS ARE SCAMMERS

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chads
, US
May 18, 2013 12:46 pm EDT
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I wish I have read this site before I purchase the timeshare. You are right the customer is always wrong even if the opposite is proved.
I was told I could book anywhere, when I confronted the resort representative, this is the response I got "So you thought that the Villa Group owned resorts in Paris and Hawaii? "

Villa del Palmar will never, keep their promises.

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1:41 pm EDT
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Villa del Palmar Cancun Luxury Beach Resort & Spa No response

I purchased a timeshare at Villa del Palmar, I know now this have been one of the worst decision I have ever made.
They scammed me and lied to me, after several tries I finally reached Sergio Calderon [protected]@villagroup.com.mx who let me know I should contact Mark [protected]@villagroup.com from the legal department. They were very polite until I told them my concerns and complaints, afterwards they just ignored me. I have emailed them 6 times with no response.

I have lost my hopes and will file a case with profeco. You should do the same.

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Update by chads
Jun 19, 2013 3:14 pm EDT

My problems with Villa del Palmar have been resolved.

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Patricia cas
, US
Apr 14, 2014 5:31 pm EDT

I have never experienced such a bad customer service as villa del palmar, I don´t understand how this people are stay on business with such bad service, I suggest you to do not stay in their hotel. THEY ARE VERY FRIENDLY UNTIL THEY HAVE YOUR MONEY. The people I have contacted are
mservicecancun@villagroup.com
asiscccgb@garzablancapreserve.com

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Villa del Palmar Cancun Luxury Beach Resort & Spa CC charged without authorization

We are writing this letter to explain how we were mislead and cheated by the Villa Group. My wife and I went to cabo for vacation this year. Our first vacation in 5 years. The day we arrived we were confronted at the air port by individuals clamming to be our private transportation service. After they booked us for a visit with the villa del palmar we realized that they were not the transportation company as they tried to find our transportation. The next day we were met by Christopher Turner, he told us that there were no maintenance fees for the preferred points, there are. We were told they would rent our place whenever we want, they won’t. The lies went on and on. Chris turner gave us his card an told us to call him with any questions or if we wanted to go out. I called on the 5th day to try to cancel, he told us that we could not cancel the contract.

On the money side of things we agreed to a $1000.00 down payment. A promissory note for $8, 745.00 as additional money down that we could pay off when we returned in the form of a check or money transfer. THE NEXT DAY THEY CHARGED OUR CREDIT CARD ON ADDITIONAL $8745.00 THAT I NEVER AGREED TO.

I have never had someone sit and look me in the eye and lying to me for several hours. This whole thing is set up to rip smart, honest and hardworking people out of their money.

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SammiF
Hayward, US
Dec 26, 2013 11:41 am EST

I know how you feel, and it seems like this is a common problen in Mexico. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been almost 5 months and I am losing faith they will ever pay me back. This is another forum with more complaints about this company:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I want to complaint with PROFECO about this, and get my money back

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Villa del Palmar Cancun Luxury Beach Resort & Spa unethical sales practice

We went to a timeshare presentation at Villa del Palmar on November 7, 2011. We did not want to buy another timeshare but we wanted to see the resort. Right away they offered us something to drink and we drank a few margaritas. Once that the sale rep saw we were interested in selling our timeshare at Lawrence Welk Resorts she tried different scenarios so that We could afford the down payment of 20%. She said that she would give me $11, 169.00 for my Lawrence Welk Resorts with a balance of $9, 837.00. We really didn’t want to buy but we were drinking and our defenses were down and she was so convincing. On November 11, 2011 we went back to Villa Del Arco to cancel the agreement. We met with Shane Brault and when we said we wanted to cancel he said that we would not get our deposit back and would lose my Lawrence Welk Resorts.

I am not sleeping well and crying all the time because of this big mistake. I have to go to the doctor to get sleeping pills. I am an emotional mess. If I had been aware of the full circumstances I would not have signed anything.

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Update by deborahs
Jan 28, 2012 4:44 pm EST

Debonako, they don't even reply my emails.

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Cst4450
Roseville, US
May 19, 2014 11:42 am EDT

Shane Brault was just arrested for attempted robbery in Cabo. http://peninsulardigital.com/sucesos/asalto-gringo-una-farmacia/139188

HUNTER Liars
HUNTER Liars
, MX
Jul 11, 2013 1:24 pm EDT

7º Aniversario = 70% de Descuento en nuestros honorarios

Más de 2, 000 ex propietarios coinciden que es mejor…

“Un final con Dolor, que un Dolor SIN Fin”

Si ya está listo ¡ Llámenos !

Somos especialistas en desvincular a los Socios engañados de sus Clubes de Tiempo Compartido

+ info: [protected] * LADA sin costo: [protected] * www.hlmexico.com.mx

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Debonako
Edmonton, CA
Jan 21, 2012 4:26 pm EST
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Did you ever get out of the timeshare? We dealt with Shane as well. What a scam.

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Villa del Palmar Cancun Luxury Beach Resort & Spa Timeshare

I purchased a 2 bedroom unit from Villa Del Palmar in April. We thought it was a beautiful property and decided to buy at the presentation. There were items in the contract that were not consistent with what we were told at the presentation. We tried to contact our salesperson with very little success but managed to find the contact information for the Developer’s Representative in Puerto Vallarta. After speaking with him for several weeks, we were offered a solution that was completely reasonable and justified. After months of worrying about the outcome, the Villa Group did remedy the situation and now we are completely happy with our experience.

The Mitchell Family

Canada

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Villa del Palmar Cancun Luxury Beach Resort & Spa Fraud and misrepresentations with timeshare purchase

On May 22 I arrived to Puerto Vallarta. At the airport, I was confronted by several individuals offering me special tours and promotions. I politely declined these offers; but a guy stopped me and invited me to a buffet breakfast the following morning. When I asked if this was a timeshare he replied no and stated that it was a marketing campaign to promote the Resort. The following day I was picked up at my hotel by a cab, and taken to Villa del Palmar where I met Claudia Velazquez, the salesperson. She showed me the Resort’s facilities and amenities, I asked repeatedly if this was a timeshare presentation and she continually ignored me. In order to make this story (or should I say, nightmare) short, SHE TOLD ME THE SAME LIES THAT MANY PROSPECTIVE CLIENTS HAVE BEEN TOLD. In particular, she stated THAT THEY COULD RENT OUT MY STUDIO OR EXCHANGE MY WEEK IF I DID NOT WANT TO COME TO MEXICO AND MAKE MONEY INSTEAD. During the signing processes, I was introduced to another lady who provided me with a contract and mountains of accompanying paperwork. I NEVER HAD THE OPPORTUNITY TO REVIEW ALL THE DOCUMENTATION ASSOCIATED WITH MY CONTRACT. THE AMOUNT OF READING MATERIAL MADE IT IMPOSSIBLE TO READ DURING THE SHORT TIME ALLOWED, 64 PAGES IN TOTAL. During the first six months after signing the contract, I WAS NEVER ABLE TO BOOK A ROOM DUE TO THE UNAVAILABILITY OF STUDIOS; HOWEVER UPGRADES WERE ALWAYS AVAILABLE AT A COST. WHEN I DID GO ONLINE, VILLA DEL PALMAR HAD MANY STUDIO ROOMS AVAILABLE FOR THE SAME DATES I WAS TRYING TO BOOK. I WAS NEVER TOLD THAT I WOULD HAVE TO PAY THE ANNUAL MEMBERSHIP DUES AND SPECIAL ASSESSMENTS.

I WAS CONSTANTLY BILLED INCORRECTLY EVERY MONTH. After repeated attempts to correct this error and being promised the matter would be resolved, it simply continued without any resolution whatsoever.

IN CONCLUSION, REGARDLESS OF WHAT THEY PROMISED YOU “DO NOT ATTEMPT” TO GO TO A TIMESHARE PRESENTATION. YOU HAVE NOTHING TO WIN; BUT YOU WILL LOSE TIME, SLEEP AND THOUSANDS OF DOLLARS.

Read full review of Villa del Palmar Cancun Luxury Beach Resort & Spa and 4 comments
Update by MJDes
Nov 23, 2010 8:25 pm EST

It’s very well known that only a SMALL percentage of the disappointed clients of any company post their complaints on the internet; therefore, it is obvious that you have many more unhappy clients than the ones you would like to … think about it, in reality your company has TONS OF UNHAPPY MEMBERS which is completely contrary to your claims! Anyways, I’m going to call you or email you this week. I have nothing to lose since I’m already a victim of your sales staff.

Update by MJDes
Nov 18, 2010 4:59 pm EST

Dear developer’s representative,

When I tried to book my stay, YOUR internet site stated that you had no room available for the date that I needed, afterwards I called the resort and I provided to the clerk office my member # of course that he stated again that you were full in those dates. I got skeptical so I called again but as a normal guest and to my surprise the clerk assured me that you DID HAVE space available for the type of unit that I have in my contract. INCREDIBLE

I just don’t understand how can your company function with all the complaints that you have on the internet? With so many unhappy members?

I will tell you how, because your company just care of getting the money from honest and hard working tourists.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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WeReNotGoingToTakeIt
Chicago, US
Nov 26, 2010 10:49 pm EST

Instead of posting complaints get a lawyer and a group of people to file a class action lawsuit in the States. This unethical, unlawful behavior from sales cannot and should not be tolerated by the company; and if they condone it they should suffer the legal consequences. Of course, with corruption in Mexico the way it is this is a difficult case but it can only gain weight legally when enough people complain and do something legally about it. Can treat these developer reps like they had a heart- bunch of liars.

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Developer's Representative
San Diego, US
Nov 19, 2010 4:11 pm EST

Hi MJ Des, the reality is the only members who have issue with the Villa Group are the ones who make a complaint. There are thousands of members who have memberships with the Villa Group that would never think to go to the Internet because they are ecstatic with their memberships and visit us every year. I see examples of this in my office everyday. For those who do have complaints, we do the best we can to address each of these problems and make these members happy. Have you tried to contact UVC in Puerto Vallarta or Cabo? Try contact the following numbers and see if you have better luck. [protected]. Also, if you like, you can contact me directly at [protected] and I will do what I can to put you in the right direction.

Developer's Rep

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Developer's Representative
San Diego, US
Nov 17, 2010 10:14 pm EST

Dear Member, thank you for sharing your views about your experiences. You may often find rooms available through numerous websites or advertised on different travel service sites because this is inventory controlled by the hotel. Basically, the Villa Group builds properties across Mexico and allots a certain percentage to the hotel and a certain percentage to UVC, the CLUB that offers you a membership. The CLUBs availability at the resort fluctuates based on the season and location so it is always best to set your reservations early. If you would like to speak to the Developer's Representative directly I can be reached at amemberserv@villagroup.com or you can contact me by phone at [protected].

Sincerely,

Developer's Representative
Villa Group

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Tennisace
Columbia, US
Nov 17, 2010 8:50 pm EST

I have to agree with Dawniette...and another important tid bit of information, don't be an impulsive shopper... Because it sounds good doesn't mean it is...lesson learned.

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4:10 pm EDT
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Villa del Palmar Cancun Luxury Beach Resort & Spa Villa Group BIG SCAM!

On December 28, 2009 we attend to a sales presentation in Villa del Palmar at Cabo, Mexico. We request the cancellation of our contract and the reimbursement of all monies paid to the company, this request is being made due to the following lies, voidable acts and misrepresentations:

-We were informed by Lisa Kerik the sales representative informed that we could use this purchase, as an investment for rental income if we wanted, the resort would rent our week for marketing purposes and we will get a considerably amount of monies.

-We were shown rooms in Villa del Arco and promised that this is the place we would be staying. On June 6 when we were trying to, book our vacations in October by the Villa Group Website, the confirmation letter stated that we were staying at Villa del Palmer, when we called to ask why we were placed in Villa del Palmer, we were told that is the only place with room for those dates, when we called again the reservation number but this time as guests, we were informed we could make a reservation in del Arco.

We have been in contact with Marcel Golden the resort representative, unfortunately we have not achieved any positive results, she sent me an email on July 29 where she stated a resort representative would take care of our case, I did not receive any email message until August 3 in that email message she stated she would transfer this matter to the sales department, pointless to say I have not receive any reply from the resort yet.

PLEASE HELP US

Read full review of Villa del Palmar Cancun Luxury Beach Resort & Spa and 6 comments
Update by Do not buy a timeshare with villa Group
Oct 26, 2010 7:29 pm EDT

I am happy to report that all of my previous complaints and concerns respecting Villa del Palamar have been resolved to my satisfaction

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DebeGar
Brooklyn, US
Jan 17, 2015 12:01 pm EST
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I got scammed into purchasing a timeshare at Villa del Arco in 2008. I regret it everyday! I have not been back since I purchased my timeshare. I was promised Villa Del Arco but any time that I tried to book there I was told that there is no availability and that I had to stay at Villa Del palmar. I was also told that if I didn't want to stay at any of the UVC resorts that I would easily be able to exchange my week at another resort through the exchange company interval. This is true but not as easy as the sales rep made it. Some places are never available. I tried for years and I was never able to exchange for Atlantis or Turks and Caicos. The last three years I had to pay for my vacations in addition to paying for this timeshare. Once you purchase at this resort you are stuck with it. The only way out is to find a sucker to buy the timeshare from you at the full price that is owed. This timeshare cannot be sold if it is not paid off.

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Ggbgirl
Denver, US
Aug 12, 2014 11:19 pm EDT

This blog was really helpful as I was able to get an e-mail address for which to send my written cancellation request to, (amemberserv@villgroup.com). As well as phone numbers that might be working in order to speak to a representative.

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khtra79
, US
Oct 31, 2013 10:54 am EDT

10/26/2013
I totally agree with others, unfortunately we are also one of the victims too. I was too late on our deposit and our fault didn't read carefully and word for word. When we got home the more we read in to contract the more we need to cancel right away before we have to pay more and ... we just cut our lost before we have to pay a dime more...

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Developers Representative
San Diego, US
Aug 22, 2010 10:32 am EDT

Dear Members, please feel free to contact me with any issue related to the Villa Group. I am one of the Developer's Representatives located in Puerto Vallarta and will work with you to resolve these issues. I do have US lines [protected] or [protected]. If you have trouble with these lines you may always reach me at the International line [protected] or amemberserv@villagroup.com.

Second, if you are going to take issue with complaints on this site, please also note the various updates to these complaints and resolution of 95% of the issues listed.

Hope to hear from you soon.

Developer Representative
Villa Group

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A,cooper
, US
Aug 21, 2010 3:29 pm EDT
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Dear sucker,
I would like to recommend you to cut down your looses with this company and realize the big scam they pulled on you. Don’t waist anymore energy on them they are not honest, just look at all the complaints they have in this site only. I like you purchased from them and got nowhere, they never replied to any of my emails, neither returned my phone calls. I decided to live and learn, but if you are able to reach a resolution or can think of any way to put pressure on them; contact me.

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Developers Representative
San Diego, US
Aug 17, 2010 7:24 pm EDT

Dear Member, we see you have had some recent issues with the Villa Group. We take each of the issues raised by our members very serious and will work with you to make things right. Please contact us by email at amemberserv@villagroup.com so that we can better respond to your issue.

Developer Representative
Villa Group

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3:25 pm EDT
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Villa del Palmar Cancun Luxury Beach Resort & Spa Big scam

I’m going to explain my case briefly: we are honest and dissent people and we stupidly believed israel curi, assistant manager and salesman at villa del palmar in nuevo vallarta was also like us. Sadly and unfortunately we learned he is not. In our efforts to complaint to uvs; we have emailed every single villa del palmar email address we have found in the net ([protected]@villadelpalmar - flamingos.com [protected]@villagroup.com, [protected]@prodigy. Net. Mx, [protected]@myuvc.com, [protected]@resortcom.com) asking for assistance, up date none of them have answered but the sales man israel curi ([protected]@yahoo.com) of course he has not helped us at all) . Villa del palmar and israel curi are big scammers. Do not buy from them

Read full review of Villa del Palmar Cancun Luxury Beach Resort & Spa and 6 comments
Update by Timeshare Frustration
Aug 19, 2010 11:38 am EDT

Dear Members, my issue related to the Villa Group documented above has been resolved to my 100% satisfaction. Over the last few weeks, I have spoke with Joshua Garcia the Developer’s Representative (he is friendly, polite and comprehensive person) in Puerto Vallarta about our unfortunate issue. We were skeptical about his intentions but quickly learned that he was there to assist with our situation. The Villa Group was completely fair, honest and extremely proactive in our discussions. Despite some of the comments on this website, I truly believe the Villa Group has the best interest of their members in mind and feel we can now return to Mexico and enjoy it as we remember.

Update by Timeshare Frustration
Jul 19, 2010 4:08 pm EDT

Why would I bother to engage in a verbal conversation with such a scammer? I am pretty sure that he would lie to me again and he would make fake promises. I asked him for an email address for the customer service department but he has not provided it, WHAT IS HE AFRAID OF?

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Scammedbyvillagroup
, CA
Mar 09, 2014 8:06 pm EDT
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We purchased (although I didn't want to I succumbed to my husband's want to purchase) the two days ago. I realize now after reading many complaints that my feelings were right and we were deceived and scammed as many others have been. There is a clause that you can cancel within five business days so we plan to do that. Has anyone had success with this? We're you able to get your despot back? How does it affect your "loan" (ie: promissory note)? Any help or advice would be greatly appreciated as I would really like to get out while we can.

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Steve C M
Yucaipa, US
Dec 01, 2012 6:07 pm EST
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I attended a timeshare sales purchase this last October 2012 at Villa Del Palmar and purchased at Villa De Arco. The following day after the purchase I read the contract again and started to have second thoughts regarding turning in my timeshare I owned free an clear in Palm Springs and the idea of being committed for thirty years to maintenance fees at the age of 53. I returned to the sales room and spoke with I believe Carlos about the "Buyers Remorse" and from him kind of got the feeling that I would be sorry I did. I do like going to Cabo and staying at different resorts so I decided just to keep the purchase I made. After returning home to California I started to read up on Mexican time share laws and complaint from different buyers of Mexican Timeshares and realized that I was presented with the same lies. Basically fraud.
I was told that if I took avantage of the "Buyers Remorse" I would forfet my down payment. If at the time I was considering backing out and was given truthful information by the sales people I would not be regreting my purchase today.
Also while staying at Villa Del Palmar I spoke with many "Owners who had purchased at Villa de Arco and were told that they had owned for over five years and were Preferred Access owners and rarely had been able to get reservations. It would seem that Villa Group keeps on selling programs and in effect overselling the time available.
A friend told me "the three lowest forms of sales people, 3 - Insurance 2 - Car 1 - Timeshare. This could not be more true. I should of read alot more and paid more attention. regarding buying timeshares in Mexico. I would sell mine even give it back. I DON'T LIKE TO BE LIED TO.

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Just realistic
hawaii kai, US
Jul 31, 2010 3:09 pm EDT

LIARS !

Hidding yourself in a fraudulent contract, there is no investment and there is no rental income, this is just a VAC ATION PROGRAM. All those who says that they are happy by using their memberships are LAIRS, TS promoters, TS closers, TS liners, OPC that live from the timeshare scam, stop defrauding honest people.
You do not need to sign a contract and have wonderful vacations, anyone by researching on the web has cheaper vacations. The person who posted this review is not lying, the rest are lying.
Taking advantage from honest people is not a job neither a life, I invite Villa Group to make business in a diferent country than Mexico, its business will be stopped right away and many people would be in jail for the charge of unethical, fraudulent practices and misrepresentations.

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MIfans
Onsted, US
Jul 31, 2010 6:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

"We have been members with the Villa Group for 5 years. We have the Gold Membership. We recently upgraded to their Villa Preferred Access membership and were very happy with our decision. Months later, we brought issues to the attention of the Developer's Rep which needed to be addressed. He listened to our issues, proposed a proper solution for both parties and we still remain very happy members with the Villa Group. Despite some of the comments on this site, I believe the Villa Group will genuinely make things right given the situation...we are living proof."

Joy and Greg
Villa Group Members Since 2005

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Developers Representative
San Diego, US
Jul 19, 2010 4:32 pm EDT

Dear Member, I see that you are trying to reach out to someone that may be able to help. I am the Developer's Representative for the Villa Group and as such, work with member to ensure that most all of their issues are met. you will see from various other postings on this site that I help resolve 95% of the issues that are brought to my attention. Unfortunately, we are in the process of changing providers for a US line that begins with a 619 Area Code, however, I am always available at the international number [protected].

Regards,

Developer Representative
Villa Group

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tsmexico
, MX
Jul 16, 2010 7:54 pm EDT

as far asi i know israel curi has been trying to reach you he left many messages asking you for the best time to call yo to assist you in anything you need. You should contact him before posting all this negative comments.

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12:34 pm EDT
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Villa del Palmar Cancun Luxury Beach Resort & Spa MISLEADING TIMESHARE

Took an offer for a timeshare pitch from "Diego" at the Cancun airport terminal exit. We went to the sales pitch and asked a lot of questions, which their answers sounded very good and we signed up. We signed a contract with them and went on our way. However, upon review of the fine print and other literature they gave us on our departure of their facility, we found a lot of disconnects with what they told us and what the documents stated. The next business day we tried to cancel with them directly but they said there was a no refund policy and our deposit would not be returned. We asked them about no penalty clause in the contract and they continued that there is a no refunded policy. We contacted the PROFECO (www.profeco.gob.mx) and they were informed the on-goings we were having and they stamped our cancellation notarized letter we were going to hand deliver. At the PROFECO they seems like this (timeshare cancellations) was a common occurrence there. Upon arrival we asked for the sales/contracts lawyer the PROFECO spoke with when we were at their office. We sat down and a sales manager (beach blond) type sat down and tried to keep our business and was very confrontational even threatening to sue us. We were persistent in that all we wanted to do was cancel contract in accordance with the 5 business day clause in the contract. Again he was very very confrontational as said no and walked away. We in turn walked away and started to walk to the taxi when he showed his face out the door and told us to come back. We told him to come to us, as we started to dial the PROFECO telephone number. He went back inside and his lawyer ran towards us (his tactics failed so he sent in someone else to finish up). The lawyer lady made it seem to appear she was on our side. She said she could and would not say anything to vouch for the 5 day cancellation clause in the contract for fear of loosing here job. So she typed up a letter that stated my refund would be returned and my membership was canceled . If anyone has similar issues go to the PROFECO directly and if they try to pressure you to not cancel be firm that you have a right to cancel with no penalty and if they don't honor this that you will just walk away and report to the PROFECO for breach of their own contract terms and conditions.

Read full review of Villa del Palmar Cancun Luxury Beach Resort & Spa and 2 comments
Update by los g
Sep 03, 2009 12:50 am EDT

An update since I put my post on the complaint board, I received a full refund as promised. So I am satisfied with end result.

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CLunasky
Adams City, US
Jun 28, 2011 7:38 pm EDT

its great to hear that you got your contract cancel, I went down the same road with PROFECO;
i invite to everyone to read this article will help you how to cancel through profeco :

http://www.timesharescam.com/timeshare-cancel/profeco-mexico-s-consumer-protec-15

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Jeff Robbins
Idaho Springs, US
Mar 21, 2010 10:25 am EDT

I would like to direct any readers of this posting to go to a website I just published www.universalvacationclubmembers.com and read to your heart's content. It is addressing many issues and concerns with the Villa Group (Developer) and the UVC. If you are a UVC Member and would like to add your name to my UVC Member mailing list, please contact me via the “Contact Us” page on the site or send an email to jeffsuomi1@msn.com. Jeff Robbins.

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Villa del Palmar Cancun Luxury Beach Resort & Spa Terrible everything

We had the same experience as Kelly and Jeff Shafer with Villa de Palmar, Puerta Vallarta. The told us the same lies about selling our other timeshare and sold us a "studio, odd yrs" for $13, 000. We paid $3000 down on Sept 29th and the rest was supposed to be in no interest monthly payments. We got a bill for the full $10, 000 balance and I cannot seem to get a hold of anyone by email or phone. Gary Dudley sold us the product, but we also talked to the manager, Jimmy Munoz as did the Shafers. Do we have any recourse? I also fell that it was a scam and will now contact an attorney.

Read full review of Villa del Palmar Cancun Luxury Beach Resort & Spa and 3 comments
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CLunasky
Adams City, US
Jun 28, 2011 8:04 pm EDT

I was also sold this wonderful timeshare and everything seems to work out the best for me and everything, my only thing going wrong here is that they were all false promise, since they are telling you one thing and the contract say a WHOLE different thing, i was upset to found out about the lies. I of course try to contact the resort to try to cancel but i was already outside my 5 days business period that you have to rescind your contract, I did try PROFECO but they just keep saying no.. i did my research over the internet and found Mexican timeshare solutions, i called them and got my free consultation and everything, few months later they told me they have cancel my contract, Im very happy with their work and I SOOO recommend you to give them a call. look them up.

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Jeff Robbins
Idaho Springs, US
Mar 21, 2010 10:26 am EDT

I would like to direct any readers of this posting to go to a website I just published www.universalvacationclubmembers.com and read to your heart's content. It is addressing many issues and concerns with the Villa Group (Developer) and the UVC. If you are a UVC Member and would like to add your name to my UVC Member mailing list, please contact me via the “Contact Us” page on the site or send an email to jeffsuomi1@msn.com. Jeff Robbins.

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TravellingNutttte
, US
Aug 28, 2009 6:25 pm EDT

WoW !
I guess my daughter got a great deal at the Villa Del Palmar (although she really got taken to the cleaners at Playa del Sol and hasn't been able to get even 1 day of use in 6 years of trying... they are always "full", but have lots of units for rent to the public on their website!)

I have used many of her weeks at Villa Del Palmar, and she has used it a few times. Her friends also bought units there. We call in September and reserve Christmas week of one year, and New Year's week of the next year. 2 weeks---- one airfare! It has worked out great. I have done it that way every time.

She hasn't been able to use it herself the last few years, and we tried to sell it for $10, 000 last year (just listed it one time, but didn't sell)... so I get to use it again this year!

She bought a studio (I like how big a studio is at VDP as compared to the new resorts I've seen). She got 1 week per year... ANY WEEK SHE WOULD LIKE ! And, it is guaranteed that she will get it ! I guess what she bought is a premium kind of week? She can go at even the busiest of times. You have to put in the reservation at the beginning of each season... I think it is Sept 15 or Oct 1 for the winter season. AFTER the deadline passes and you give up your week and don't bank it, they can rent them to the public I think. Two years ago they were getting over $200 a night for Christmas week, and ran out of rooms. I don't know what they get now per night. I was at the desk, and a man offered them $400 if they could find him a room Christmas Eve... but they had none. All good hotels fill up during the holidays in Puerto Vallarta, so THIS condo unit has turned out well for my daughter (unlike Playa del SOL) !

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