I have lived in an apartment "managed" by Utopia Management for 5 years. I only stay there as, although its on the edge of a very bad area, it is also a short walk to a nice old neighborhood that my wife like to walk in.
Let me list my complaints and experiences.
The root of the problem is that the building is 50 years old. And Utopia does very little to keep the building from falling more into disreapair. Its more of a neglect problem with this company; they just don't care.
True, its the building owner's job to approve improvements, but Utopia is not proactive at all, and drags their feet to do anything for you. They only care about the owner.
When I moved in, the original Fridge and stove were still there, I have managed to have both replaced over the 5 years, but it was a major hassle in both cases. In the case of the stove, it was leaking gas, and I was told by a Utopia rep that it was not their problem and that I should call the gas company. After numerous calls and emails to Andrew Schlesier, Utopia's VP, I finally got it replaced and the leaking gas is no more.
I guess I'd have to say that I'm just so resigned at the treatment I have received living here. Worn down by the disrespect and negligence. I've begun to hate myself for subjecting myself to the cruel treatment.
I could go on and on about the problems, about the rep lying to me after my TV blew up and refusing to admit that the electricity had been at fault, I could tell you how they forgot to pay the water bill and I went two days without a shower without even an apology, or about the hole in the roof that they have avoided fixing, or about how the building hasn't been painted in ten years, or how the windows are so old they don't work, or how when a window broke due to the broken window frame, I was told to fix it myself, or how their was a druggie living in one of the garages under the apartment for a year and Utopia barely did anything to get rid of him dispite him defaulting on the rent numerous times, or about how the middle apartment almost burnt down due to an electrical problem, or how the middle apartment was broken into and everything stolen because the bushes were so untrimmed that the theif could hide in the bushes in order to break in.
But it really comes down to disrespect.
The last place I lived, the landlord was so pleased that he gave me my full security deposit back after 2.5 years. He said the place looked better than it did the day we moved in and was sorry to see us go.
No doubt when I leave this place and the Utopia SLUMLORDs behind, they won't say anything, they'll just send me a bill for all the things that were wrong with the place the day I moved in.
I call the company Distopia, for DISrespect and the Dystopic experiences.
They raised the rent recently, they raise it every year.