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USAA (United Services Automobile Association) / banking

San Antonio, TX, United States
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The over the phone process has me going back and forth between departments and every time I have to verify who I am, also whenever I am transferred to a new representative they have no idea what's going on because the previous person did not tell them. Then when I am trying to be authenticated they want the last four of card which I don't have because they told me to cut it up because it was cancelled. This starts the whole process over again and now I have been on the phone for 2 hours. Also there is no supervisor I can speak with, at least that's what I'm told by each person I talk to. I know this may be trivial but I think its absolutely ridiculous how this process takes place. There is no issue to resolve other than having USAA change their policy on this type of thing.

Rh
Jan 26, 2017

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