USAA (United Services Automobile Association) / banking

San Antonio, TX, United States
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The over the phone process has me going back and forth between departments and every time I have to verify who I am, also whenever I am transferred to a new representative they have no idea what's going on because the previous person did not tell them. Then when I am trying to be authenticated they want the last four of card which I don't have because they told me to cut it up because it was cancelled. This starts the whole process over again and now I have been on the phone for 2 hours. Also there is no supervisor I can speak with, at least that's what I'm told by each person I talk to. I know this may be trivial but I think its absolutely ridiculous how this process takes place. There is no issue to resolve other than having USAA change their policy on this type of thing.

Jan 26, 2017

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