I would love to know what other complaints are being posted about United Labs. I work for them and I find their management team to be one of the most unprofessional I have ever known. I have been told one lie after another. I was told that they would spend a large amount of money on my training and during my first 6 months on the job, I would be working "side by side" with my supervisor on a bi-weekly basis. This is a lie. I was told that if I had any questions or needed any support or information, all I would have to do was call or send an email. This is also a lie. When I sent email, it went ignored (I send copies to myself, so if anyone from United Labs wants to say that what I am saying is untrue, I can prove them wrong). My phone calls (when answered) were met with ridicule and insults (once again, I kept a very detailed log of when the calls were made, who I called and what the results of the call were). The so called sales manager who hired me is in my opinion, nothing more than a professional recruiter who spends more time lying than telling the truth. The supervisor (Ryan) who was supposed to be there as a leader needs to get some training in how to speak with people without insulting them or treating them like their questions, concerns, etc are not valid. When I was able to actually speak with Ryan, he suddenly had a phone call every single time I tried to bring up a valid point. He didn't want to take the time necessary to help in developing a proper answer that would have helped me with my inquiry. This only showed me that he just doesn't care.
As someone who has numerous years of managerial experience, I know that the first thing a manager has to be is a leader. Ryan's way of dealing with things is not the sign of a leader. It is a sign of someone who has a title and just wants to coast through everything and not help when help is needed. He makes decisions before he hears all of the information. He is rude. He is belittling. His attitude toward me was nothing more than his way of blowing things off and not having to deal with reality.
I am still working for this company, but I assure you that I am leaving as soon as I get an offer from a company that actually cares about the people who work for them. I made a very big mistake by falling for the empty promises and numerous lies that were told to me in my interview.
As far as the response from Dan Young goes, I can only say that this is nothing more than him attempting to turn the truth around and making the complaint look like is was not valid. As an employee of this company, I can say that I have to believe what was described in the original complaint. Dan didn't even give his true email address. If you will notice the last line of his reply, he invites people to write and discuss things with him, but he only gives the main company website address. By doing this, he does not have to be the one who gets the email. All of the messages will be processed by a main reception site and then, like my numerous messages asking for help, advice, questions, products information and company policy, get ignored.
Dan, I am very sorry to say that you have a very poor management team. The harsh reality of it all it that after speaking with several sales reps who recently quit, I found out that my suspicions were confirmed. These weren't people who were employed for a short period of time. These were not people who worked for the company for more than just a few months or a year or two. These are people who gave several years to United Labs, only to grow tired of the cavalcade of lies and unprofessional way managers treat their team members.
To anyone who is considering a position with United Labs, I would highly suggest that you look elsewhere. This is not a professional company.