United Auto InsuranceFinal Changes without Justification

The policy was paid thru a certain date and was cancelled one day before that. I would have assumed my girlfriend (a Cuban immigrant) would receive a small refund. However, instead she received a letter stating that she owed money and it was being sent to a collection agency. There was no statement or justification as to why she owed more money. When I called United Auto, they said they don't provide that type of detail and instead referred me to page 20 of the policy. This section provided no clarification as to why there were additional charges.

I would NEVER do business with this company. They prey on immigrants that have not alternatives on getting insurance, charge exorbitant fees to provide the minimum state required insurance and their business practices are highly questionable.

Feb 12, 2015

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