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Twoo.comtwoo premium

Heyo, so a good week ago I purchased a one week subscription for TWOO, just to see its benefits and whatnot and was mild about it so I decided not to buy it. But then on the 22.11.2018 I get a messsage saying 30eur was deducted from my bank account. And I went to check and I see Twoo quite literally took money from my account for a renewal Twoo premium subscription without any form of warning, password or any form of security measure. I came to find out that you had to manualy unsubscribe from Twoo's premium even if you buy it for 1 week otherwise it will automaticly renew itself.

I would kindly ask for a refund on this matter immediately or soon as possible.

Thank you.

  • Twoo.com Customer Care's Response, Nov 29, 2018

    Hi,

    Thank you for your message. It appears that you were charged for autorenewal after a free week trial. Recently we offered you a free week of Premium subscription. When you opted for that, we informed you that after the subscription ends, your Premium would be automatically renewed after a week. I'm sorry that you have been surprised by this.

    Could you please contact us at [protected]@twoo.com so that we can provide you with proper assistance regarding this issue?

    Have a great day!

    Regards,
    Maciej
    Team Twoo

Ja
Nov 24, 2018

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