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[Resolved] Twoo.com / deducted my money without information

1 Indonesia Review updated:

On 26 Oct 2018 Twoo.com deducted money (Rp.410.000) from my credit card .
I need the refund .
You have to inform about renewal of the service .

My Account is : gustov.jayadi@gmail.com

You can't just deduct the money.
I am very unhappy about it as nobody asked me if i agree on this. Can you please tell me what represents and how can i stop them?

My email is gustov.jayadi@gmail.com

Best Regards,

Agus Jayadi

Twoo.com
Twoo.com

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Twoo.com Customer Care's Response, Nov 07, 2018

    Hi,

    Thank you for your message. According to our system there were no payments made on the account linked with gustov.jayadi@gmail.com. Could you please contact us at info-en@twoo.com with the details of the payment such as the name of the cardholder and last 4 digits of the card number so that we can find your payment in our system?

    Regards,
    Aleksandra
    Team Twoo

Ag
Nov 7, 2018
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Comments

  • Br
      16th of Nov, 2018
    0 Votes

    Hi...I will stop my subscription of my account.im not have interest to Continue paid again and induct my money with my permission.
    I will like get my refund back to my account please.
    And stop the subscription or cancel it.
    Thanks

  • Al
      20th of Nov, 2018
    0 Votes

    @Bruno,43 Hi,

    Could you please contact us at info-en@twoo.com with the email address linked with the account on which the payment was made so that we can check why you've been charged?

    Regards,
    Aleksandra
    Team Twoo

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