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Bad service

Complaint Rating:  60 % with 10 votes
60% 10
Contact information:
United States
Locked out of the site for 3 days and they never bothered to reply back to my request for help nevertheless apologize for the tech problem.
Complaint comments Comments (5)    Updated: Complaint country United States Complaint category Products & Services


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N  10th of Nov, 2011 by    +1 Votes
Hinky, I am sorry that you had this experience. We pride ourselves on our reliability and customer service. I am not aware of any system downtime and If you would like to discuss this issue in greater detail please feel free to contact me at bminns@trustedid.com.

Director, Customer Service
A  27th of Jun, 2012 by    0 Votes
We have been canceled ( locked out several times during the year of service). We were canceled at the time, they renewed us...charging our credit card. ( without consent). Call them...the billing they have is a third party service. We can issue you a check. I said I would just dispute it off the credit card charge. We got our money back only to have them wait a month to dispute it back... Still waiting on this to be over. Somehow I feel SCAMMED by a company that should be UN_TRUSTED ID . We should really get moneyback from the first year too. Since its computers have so much downtime. (cancel time).
D  17th of Oct, 2012 by    0 Votes
I've always gotten excellent customer services and had my calls answered minuets after calling. The on call specialist are always willing to help me with the issues that i have. Are you calling after hours?
N  8th of May, 2014 by    0 Votes
Was charged with renewal and when I cancelled did not return my money. Customer Ser ice wouldn't help and letter went unanswered. Credit score updated only once a year, found better service with Norton.
N  19th of May, 2015 by    0 Votes
Called and cancelled service but I am still being charged!

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