TruGreen / employee
I have worked for TruGreen off and on for roughly 2 years. I want to apologize to everyone who have had a bad experience. There are a select few employees at TruGreen that honestly do care for the customers. I am one of them. I am about to put in my resignation due to the fact that my upper management will not allow me to provide the care that my customers need. I am a salesperson, and have treated the lawns as well. In the past (selling) we were given a set of a few neighborhoods to knock doors and market etc. Now upper management is providing us with specific neighborhoods that include roughly 80 homes or less to knock. We arrive at our neighborhood at approx 1200 hrs and leave the neighborhood between 8 and 8:30. It takes the average rep approx 2 hrs to knock and market an 80 house neighborhood. Do the math. They make us re knock every single house over and over again until it is time for us to come in. Their excuse for this stradegy is "properly penetrating a neighborhood". I think it is pure HARRASSMENT! When we are inside calling cancelled customers, we are given 50 sheets of calling material. If no one answers the sales call, it will take roughly 1 hour to call through it. We are to keep calling and recycling through the material over and over again until we get a "YES" or a "[censored] YOU!" I am sorry to all the customers and potential customers that I have offended in the past, I was just following orders. They make it almost impossible for me to stick to my promises. The truth is, they make us lie to customers. I refuse to lie to my customers about anything! It is wrong and I have more integrity than that. If your caught being "honest" to a customer, you will get a toungue lashing, or a write up, or worse.
Just FYI, if anyone who reads this is a TruGreen customer, or a potential customer beware. Salesman will confuse you, and feed you lies to purchase the product. Do the products work? Absolutley! Some of the best lawns I have ever seen have been TruGreen lawns. If you ever try to cancel, good luck. Even after you cancel your service, they will still treat your lawn one last time and bill you. If you are angry and decide not to pay it, they will send you to fake collections, and call you about 100 times in the first week. Then several months later, you will be bombarded with harrassing sales calls begging you back. There are no contracts in this business, in Georgia anyway. If you dont pay your bill, dont worry it will not affect your credit due to the fact that we dont have your social security number, you will just be hounded for the money for years to come. So if you cancel your service, change your #, trust me.
All in all, TruGreen does not care about your satisfaction, only the green in your wallet. Keep in mind when shopping for this kind of product, there might be a better provider for you to start a relationship with. I am leaving TruGreen this week, and I will never work for a ServiceMaster company as long as I live.
Now, on to the lawn care side. I will tell you this, your yard is an eco system, results may vary. The problem is not that the product does not work. It is the applicator. The so called lawn specialists are not really specialists at all. with the exception of few. They are given an extremely high goal to hit every day, or they will be punished to work on saturday, or their paycheck will be affected. They cannot spend the time necessary to treat your yard properly. They just hope that over time your yard will improve, then it looks like the job was done right. When a customer signs up for a full program of treatments, they are told that "TruGreen offers a 100% guarantee, and we will visit your lawn as often as necessary to make any adjustments to your yard". This is true to an extent, but a hassel. For example, one of my customers would call for a service call. I would say no problem, we will be out within 48 hours to re treat every blade of grass you have for free. I go to turn in the service call and some make it and some dont. If you have been treated, and you dont see results within14 days, you will not get a service call. On the 15 day you can, if you are lucky. If your service call is within a week of your next scheduled service, you will not get a service call. Although, most of the lawns that my territory maintains do look good, but upper managment will not help you if your yard looks like crap. Again I apologize for this. Do your RESEARCH!
I hope I have helped a few people save some money, I feel better now that I got this out there. BUYER, and SEEKING EMPLOYMENT beware.
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