True Fitness / cheating and no proper standards
I'm a true fitness member since aug 2008. When i signed up with them, it was 10pm nite. Before i sign, the consultant told me that if i sign up for 24 months with cash payment (means zero interest plan for 12 months with citibank credit card ) there will give me additional 4 personal trainer session and additional 2 months. Therefore for this package i will get 8 trainer session and 26 months in total.
There only give me the agreement and terms and condition after they had charged my credit card, . when i asked the consultant on why they never put the additional 2 months and how many training session i will have, the consultant replied, "oh ! this is our standard agreement, and dont worry the additional 2 months and 8 trainer session will be updated into my memberhip card. Further clarification, is the membership is transferable to my fiancy ? she replied can.
I thought this is how their company procedure works. After i go back home, i have discuss about the membership with my dad and mum. After the conversation i decided to cancel my membership application . The next morning i rang up the consultant and tell her about my intention of cancelling the membership. She replied rudely "no cancellation is allowed" . I asked the consultant, its not even 24 hours i have signed up, why i cant cancel, she replied this is company policy.
Ok after so much of argument i said ok to carry on with the membership. First time experience entering gym. The consultant introduce the personal trainer. The personal trainer give me one more headache asking me to add another 8 lesson, so that he can thought me many things. I'm already frustrated with the membership, somemore the trainer bucking and prestring me to take up another 8 session for RM 500.00. I bank in to the trainers personal account.when i ask why i need to bank in to his personal account then he replied this is their own personal coach. After i get all the frustration, i decided not to go gym and never went for almost 4 months. When i go back to gym after 4 months, i recheck about the 8 lesson and additional 2 months, its not there in my membership. Consultant is already resigned and go back to indonesia. Nothing can be done. at that time so called mr Jo (consultant say s will inform management and will try to get some one to help me...useless ... no body call me for past 1 year. When i call Jo the answer will be, "ok i will inform them again". I never went to gym for almost 8-9 months after that.
Recently i went to true fitness to transfer my membership to my brother. Reason I'm transfering to kuantan for 6 months period. I have spoken to Ms Uma the operation department about my intention. She replied the management needs offcial letter from my company and need to wait 2 weeks for the management decision and further she claimed that memebership is not transferable. I'm very disappointed and call back Jo, who can actually solve this matter for me.He replied you come to True Fitness Pavallion, and see mr Art (operation). i drove from Pj to Pavalion to just settle this matter.
Mr Art so called the operation executive, i have asked him what is the procedure of transfering to my brother's name . He replied 1) need to provide letter from employer to proof that i'm going to kuantan ? 2) my card will be suspended 1month. I cannot used the facility for 1 month. 3) Approval takes 2 weeks.
I'm having a very though time with True fitness, after so much of argument i asked him to give me in written, he unable to do and i wasted 2 hours there. Says office closed, no body to help .End of the day no solution.
My concern :-
1) What is the regulator is doing ?
2) Is there any standard has been set up ?
3) why there is no cooling off period set for this kind of services.
4) True fitness openly cheating people with a lot of empty promises and take advantage on people.
5) is there any body can advise me what should i do now ?
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