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TransTech Merchant Group / Software update

1 Fort Worth, TX, United States

So I recieved a return for a product a few days ago, ran the return on my POS, using the keys labeled on the machine, hit 4 for credit. went through to process the return, got an authorization number. Sent out the return invoice. Last night, I checked my bank balance and noticed it was a bit higher then it was, without any new orders...

Turned out that TransTech Merchant Group sent a software update to my POS without notifying me. That update remapped the keys so that key "4" was a prior authorization sale... not refund. So the past several refunds that I processed have been double charging them. I am very upset that when I called their customer support, they said I would have to reverse the transactions through my machine, and that they would not be able to refund the processing charges. Its not hard to tell someone when they update software...

Really upset with these guys, I wish I would have found this site BEFORE we started business relations with this company.

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