Tory Burchproduct seam coming apart

Bought Tory Burch Thea Flat Wallet Crossbody at the Tory Burch outlet in San Marcos, TX on 4/21/16. Today I noticed the coating used on the edge of the leather and at seams has come apart and the thread is showing thru. Outlet says this is "normal wear and tear" and would not be covered by warranty. "Only if it was in the first 30 days, we maybe would have covered it." Also contacted Customer Support at and they confirmed "no warranty, no repairs". It is a few months away from looking ragged and worn with the seam coming apart from exposure, not what I would have expected in Tory Burch "designer quality". It's a wallet and should have been better able to withstand "normal wear and tear" with better finish-out touches and not come apart so easily from use. Extremely disappointed in lack of quality.

Tory Burch
Tory Burch

Jan 17, 2017

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