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1.0 216 Reviews

Tophatter Complaints Summary

0 Resolved
206 Unresolved
Our verdict: Engaging with Tophatter at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Tophatter reviews & complaints 216

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8:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter all products and services

You mean I really have to give one star can I not give any stars at all they do not even deserve one star they are so bad .They not only rip off buyers but also the sellers. They suckers sellers into wanting to sell more . I was specious of what was going on the whole time it took me a month to figure it out that Tophatter is a company ran by scammers. I am too honest and felt bad for selling 1 item I bought for 1 or two dollars then the bidders would pay 18 for it. What was going on? I would send extra items to the winner cause I felt bad for how it all worked. But not only were the buyers being scammed by buying cheap items at inflated prices but the sellers are getting scammed by the people running it. I got banned because I would talk to the customers and sell my products to them directly at a fair price and fair shipping rate.Tophatter staff read my conversations They did not like this at all so they banned me for life.Thank you Tophatter for this.They would trick the sellers into being hooked on the sale. My first sale was to a guy named GENE well I signed up a second time just to see what would happen You guessed it again my first sale was to GENE go figure..I Canceled the 2nd account right away. I know they have their own staff bid on sellers items so they would not get scheduled into another auction so that the only other options the seller would have to sell a item was what they called partner auctions where after only one partner auction I seen they take over half of what you make in sales and then some but want to give sellers 1099's for the total gross sale meaning if I sold 500 dollars worth of items I only made 200 they kept 300 they would 1099 sellers for the full 500.This has got to be tax fraud case or something. The IRS need to check into this site and go thru their sales records. I found flaw after flaw in the short time I was a seller and they seen I knew what was going on. You can make up new user names and bid on items unlimited amount of times and any email address will work even if its not real like [protected]@nothing .com. Unlike other selling sites you have to confirm your email address.Not this one.The staff is very unprofessional and very young. One seller told me 12 year old kids in a garage could do a better job at running a site like topphatter. I now believe him. If the sellers would band together they could have a class action lawsuit against this Tophatter site for unfair dealings. BUYERS SELLERS ALL STAY AWAY from this site.
Also I just noticed ...look up top here on this site above my review LOL
This business is not yet responding to reviews.
O Yea I would not claim it or respond either if I owned the site . Goes to show how crooked they are, If anybody gives good reviews of this site it because you never shopped Walmart or A dollar store and dont realize that if you did you would find the same items alot cheaper.

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4:52 am EST

Tophatter avoid

I ordered twice from Tophatter for the past three months and both sellers I purchased from were really bad and dishonest. These sellers did not honor the sale unless auction was at an amount they were okay with. One seller was greedy, but I did receive what I paid for. The other seller never shipped my item and then I contacted him heard only excuses. When I asked Tophatter customer service for help, they called me a liar and protected the sellers. My best advice is better to avoid TopHatter at all costs and shop elsewhere!

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1:54 am EST

Tophatter be careful!

I bought a laptop from Tophatter and received my UPS tracking number. The seller gave me a completely wrong number, which was not working. After I contacted the seller he gave me a fake fedex tracking number that was invalid! I contacted the seller and asked for a refund, but received no response. Then I called Tophatter customer service and asked them for help. I spent weeks fighting with them and they finally refunded me. This tells me that they either didn't have the item in stock or they didn't like the price I got it.

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8:19 am EST

Tophatter it's a trap!

I fell into their auction trap! I bought two items and they were supposed to be sent in two different packages (I paid for shipping twice). but the seller shipped my items in same package and used the worst and slowest shipping service ever! I contacted tophatter customer support and explained what happened. no response. I also contacted the seller, but he never responded. things I received were great, I am happy with everything I got. but, I fell into sellers shipping scam and customer support never helped. awful!

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4:50 am EST

Tophatter never again!

Be careful and avoid Tophatter at all costs. I purchased a designer bag and when I received it I was extremely disappointed since the bag was fake. I contacted the seller, but she called me a liar and refused to take it back. It was not my first designer bag, so I know the difference between fake ones and authentic ones! The bag was made of some cheap plastic and smelled like garbage! It was dirty on the inside, and there were some strange spots on the outside. I contacted customer care and asked for an advice. They never responded and later I received a message from them stating that they closed the case, because I never answered their messages! Then I checked the reviews and realized this website is a real scam! I called them many times, but they always say they cannot hear me and hang up. Absolutely ridiculous!

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2:15 am EST

Tophatter this site is horrible!

I didn't like Tophatter at all. The merchandise they are selling is cheap and of a poor quality. Their return policy is absolutely ridiculous and they make it almost impossible to return anything. Also, if you cancel something you can't bid for 24 hours after the cancellations. I ordered something from them and when I finally received my item I was extremely disappointed. I bought a necklace which was very rubbish and looked horrible! Once I receive the other things I've purchased I will be returning everything back! And they better give my money back! I would never recommend this site to any one. This site is a huge scam, they are stealing our money and selling us horrible garbage! Never again!

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4:35 am EST

Tophatter truly horrible site

This website is horrible! Tophatter owners only care about lining their pockets by stealing peoples money. They actually do not care what about the sellers and buyers. Buyer can leave a negative review without any proofs and it is automatically approved. They punish you multiple times for no reason and ignore their own policies and procedures. Don't try to sell anything on Tophatter, you'll get only stress. This website is a complete disappointment both for sellers and buyers. Save your nerves and time.

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6:49 am EST

Tophatter not happy!

I ordered an item from Tophatter. According to pictures provided it was a helicopter, but when I finally received the order and opened the package I saw a CD. It was CD telling you how to play with a helicopter. I contacted the seller and he said he would refund. So sent the CD back to him and pad about $10 for the return shipping. It has been nearly three months and received nothing yet. I contacted Tophatter customer service and explained the situation. Thy asked me to call back later, and I did but they did not pick up the phone. These people are scammers and they are protecting fraudulent sellers. Horrible service! I do not recommend Tophatter.

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M
9:20 am EST

Tophatter don't buy anything

I bought an item that took over two months to arrive! It was supposed to be a birthday present for my sister. Birthday came and went but nothing arrived. I sent them an email demanding a refund, and while the complaint was going on they closed my account! Few weeks later the item finally arrived, but it's quality was extremely poor. The bracelet was made from horrible metal and looked nothing like the picture on the website. I paid $57 for it. So, since birthday was missed I wanted to return it, but, since my account had been closed I couldn't do that. I was also unable to return the bracelet! Very disappointed.

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T
8:43 am EST

Tophatter please don't use this site!

I bought jewelry and that took over three months to arrive! The bracelet I ordered supposed to be a birthday gift for my sister. Her birthday came and went, but there still was nothing. I filed a complaint demanding a refund, but they just closed my account! Several weeks later bracelet finally arrived, but it looked awfully cheap. I paid $90 for it, but it looked like garbage. So, since birthday was missed, and quality was very poor, I still wanted to return it. But, since my account had been closed I couldn't do anything! I was also unable to return the bracelet. Please don't use this scamming site!

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R
12:20 pm EST

Tophatter this company has misled us and we lost a lot of money because of them

Tophatter INC. and my companydecided to make the auction and sold some of the items, which the vendors provided to us. But 2 days before the auction the manager of this company disappeared and stopped to respond to my phone calls and emails, and their mail box was full, so no one was able to contact them. The worst thing that my company was responsible for the shipping and we couldn’t collect such sum for the shipping. We tried to cancel the auction, but all the guests weren’t happy and requested refund. My team and my company were in the worst situation ever.

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8:48 am EST

Tophatter they are cowards and liars.

Tophatter wants only your money. This is what they did to me. All started when I bought an iphone. Well, shipping was quite fast, my item arrived in few days. The problem was that phone wasn't working. I emailed them and told that I want to return the item. I sent the phone, but was told that they can't accept it because I didn't print the label. What label? I have no idea what they meant. They also said that I need to wait, because they need some time reviewing the matter. Few days later I received a message from them asking for a return tracking number. Well, I replied okay and gave it to them. So I waited and waited and nothing happened. I didn't care about the phone, I just wanted my money back. The seller probably sold that broken phone to someone else. I tried to contact them many times, but it was useless. The only thing they do is hiding behind email system. They are cowards and liars.

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R
5:56 am EDT

Tophatter their item was defective and it was impossible to get help from them

Don’t trust the company www.tophatter.com. I have ordered from them, but the item arrived in defective condition. When I emailed the seller, he told me that it was my problem and he has no time to change it. Also, he told me that support team of the company would help me, and it was true. They told me that they have no rights to influence on the seller’s decision. Stay away from these people.

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10:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter won't refund/package not received

I ordered 2 bracelets (both were shipped in same package), and did not receive them. I opened a case with one and explicitly stated that there were 2 items not received - I did not feel it was necessary to open a case on both items and argue them both as it was very clear that they were in the same package (from same Seller as well, and had the same tracking number). I had to fight with Tophatter to get the refund on the one I opened the case with and then they refused to refund my money on the other because I did not open a case on that one. I have NEVER been treated this way by any company I have ever done business with and will do everything I can to ensure other consumers are aware of the poor way in which they handle their clients.

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Kay41usa
, US
Jan 08, 2016 10:17 am EST

Thanks for letting me know. I had a problem with Grpupon last Christmas 2014 when I bought 2 tablets @ $40 ea & neither worked! They wouldnt replace or refund so it was an $80 lesson not to ever buy a refurbished item. Ppl like me try to give the Grandkids a nice gift but that was awful & they ended up w/a $12 gift each. This yr I just gave them $50 ea & a few cheaper things & it really made their Christmas nice. I'd rather be more personable but only my income & such an awful experience.

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R
6:03 am EST

Tophatter total crap and they sent my order to wrong address

I recently ordered from the company www.tophatter.com. I ordered 4 items from them, but these jerks delivered 2 items to my address, but the remaining items they sent to completely different address. I have no idea where they sent them and where they found this address, but they refused to send these 2 items to my correct address. They behaved really strange and suspicious. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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3:37 am EDT

Tophatter I could not get on the website anymore

I was looking for on line auction and I found tophatter.com and it looked kind of good so l log in with my name, address and then they asked for credit card number in case you win that has a card to pay for your items. So, l put my credit card on their site. As soon as l placed my credit card number on their site, the site went closed, so I could not get on. And to cut this story short my bank then did nothing for me.

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gerry jones
pontypridd, GB
Dec 10, 2022 7:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i'm trying to log in to tophatter but says it is not taking on any more new customers yet i have an account with tophatter i admit i hav'nt used the site for a few months as i have been hospitalised and when i tried to sign in again it says i'm not supported what the hell is going on i've been with tophatter for a few years

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Jane Penny
American Canyon, US
Apr 19, 2020 3:14 am EDT

I ordered a Dash camera a while ago and also a mini camera. To date I have not received either camera or received any information regarding them. They are not even listed in my orders. They both have been paid for. Please advise.

Thank you

J&D

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sweep robot
, US
Mar 09, 2020 10:31 pm EDT

I received the sweep robot 2-28-20, i charged it as per instructions, turned it on and the motor runs but it will not move on floor, it just stays in one place on floor, there are no missing parts

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ronfree3
, US
Feb 16, 2020 4:15 pm EST

In bidding how can a laptop be worth 2300.00 dollars? To begin with i has a celeron processor. I bid $2300.00 dollars thinking it was worth it but after seeing what was being sent, doubt that very much. It only has a 24GB solid state drive and only three GB of Ram

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ronfree3
, US
Feb 11, 2020 9:33 pm EST

Vegetable chipper Slicer dicer #[protected] and SS Eardrop Order # [protected] still not delivered. Receicd other orders but not these two placed back in January. The 21st to be exact. Thanks

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Charles Anthony
, US
Jan 06, 2020 4:12 pm EST

I ordered a painting of wolfs it was 7 dollars it was booked of my account, but I have not received the painting yet.
I ordered it on 11/30/2019

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Joanne Armstrong
, US
Feb 11, 2019 7:27 am EST

Need to talk about not knowing the previous password on the email account so I can change to a new password I would rather speak to a live person my cell phone # [protected] my email address a1rmstrong48@gmail.com
Respectfully Submitted, Joanne Armstrong

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Tom Gallen
, US
Jan 06, 2019 5:50 am EST

I bought a 128GB jump drive back in June and never used it. When I finally had a need for it, I discovered that it was a fake. It can't be returned, I understand that but I want you to know that I will not be trusting Tophatter, now that I have been burned by you. "Fool me once, shame on YOU, fool me twice, shame on ME"!

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debbie gallagher
Keansburg, US
Dec 11, 2018 9:12 am EST

I bidder on a grey sweater and won it cost me 13.00 I paid order #[protected] size 3x it was shipped out got to Trenton nj post office then Newark posxt office then its states on the screen in transit for days now I order this sometime ago where my product

You can get me at [protected] or email endlezword1@gmail.com

Thank you but where my product

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Katleen Hayes
, US
Nov 15, 2018 12:11 am EST

Never received my last purchase of a Swatch Watch which show time, miles, steps, etc.

Tophatter Customer Reviews Overview

Tophatter is an online marketplace that offers a unique experience for both buyers and sellers. With a focus on live auctions, Tophatter allows users to participate in bidding wars for a wide range of products, from jewelry to electronics to home goods and everything in between.

One of the main positives of Tophatter is the excitement that comes with live auctions. Users can bid against other buyers in real-time, adding an element of competition that is missing from other online marketplaces. Additionally, Tophatter offers a wide selection of products, with new auctions starting every few minutes.

Another benefit of Tophatter is the affordability of the products. Many items are sold at a discount compared to other retailers, making it a popular choice for bargain hunters. The website also makes the bidding process easy, with clear instructions and plenty of resources for first-time users.

While there are some occasional complaints about shipping times or customer service, overall, Tophatter receives positive reviews from both buyers and sellers. With its unique auction format, affordable pricing, and robust selection of products, Tophatter is a great option for anyone looking for a fun and rewarding online shopping experience.
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+1 (888) 502-5501

Website

tophatter.com

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