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Tobi / not receiving a dress

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I ordered a dress on 11/12/17 & paid for 3-5 day shipping expecting the dress to get here no later than maybe the 18th-20th. It is now the 18th & I just checked the tracking number & it says the dress hasn't even been processed yet & is still on its way to tobi to be shipped out. I emailed & got no response. I would appreciate if someone would get back to me. I needed the dress for thanksgiving & by the looks of it I won't be getting it. Is there any way someone would be able to contact me via email or telephone & try to ensure the dress gets here by the 22nd?

An
Nov 18, 2017

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