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2.4 611 Reviews

Spectrum.com Complaints Summary

216 Resolved
394 Unresolved
Our verdict: Engaging with Spectrum.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Spectrum.com reviews & complaints 611

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M
9:40 pm EST

Spectrum.com poor internet/phone

I have been with Charter for over a year and no problem until suddenly in late December the internet and phone service began having intermittent service. There are good and bad days and many bad ones dealing with call centers (I was called a liar when I told them I was having internet issues). We have changed out modems (3), routers (3), they checked lines and even one tech said it was a node issue after thoroughly checking everything inside, outside and on the line at the pole by my house (He made a phone call to other area techs to confirm)...it is now February 8 as of this writing and there has been no resolve. A tech is coming out for the third or fourth time but I have little faith at this point.. All of my equipment is currently Charter equipment and they keep wanting to trample through my home only to tell me there is nothing wrong in my home.

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8:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Spectrum.com worst customer service i've experienced

T-W is my only internet service provider option in my area in coastal NC. I already had internet with them, and my modem went down, as confirmed by them. As they could not get a tech to replace the modem within 5 days, I agreed to go to the local T-W location (15 miles away) to pick up a new modem. In the meantime, I decided to call and check on their "Triple Play" package, as I thought the happiest day of my life would be when I got rid of DirecTV. We set up an installation for 2 days later, as I would be on business travel the following day. When they did not show up within the appointed time, I went online to see they had, arbitrarily changed the date for 3 days later...when I was out of town, and they did not contact me, as the individual of record for contact on the installation. My documented transcript documented the proper date and time, and of course, T-W advertises their "on time guarantee", which is nothing more than bad lip service, at best. After chatting with 3 "customer service" agents and receiving a phone call from 2 persons (one was transferred), what I heard was "we are sorry that we made a mistake, and there is nothing we can do". I requested they cancel the installation that had been scheduled for 3 days after I was leaving.

Folks, I can't make up this, so please bear with me...it gets much worse. Realizing I needed to get the new modem for my wife while I was gone, I traveled 30 miles to the closest T-W store to pick up a new modem. I get home and do a proper installation (I was a professional musician for many years, so I have a pretty good understanding of this type of installation). When it did not send an internet signal, I went onto the website to have the modem "updated". Nothing..so I did a "chat" with a tech, and he said the modem needed to be initialized and requested to have access to my computer...this I granted, with hesitation and only requested a guarantee no personal files could be accessed. After waiting 10 minutes (he said to give him 2), I sent a note that I was not a happy camper with T-W considering all I had been through today. Transferred me to sales who again tried to ensure the installation on Saturday...I said I only wanted to get my internet up. These "specialists" transferred me 4 times, and no one helped me get the modem initialized...after specifically requesting that was all I wanted. Still don't have internet...and I had to demand to speak to the highest authority possible to ensure the installation was cancelled...all this after telling, no less than 5 persons to cancel this...by they way this is not an option online. It took a final ditch request for a phone call...that was transferred to another person to finally secure a confirmation the installation for other services was cancelled...BUT that we needed to ensure the tech still comes by the next day to fix this internet problem. I wanted to get rid of DirecTV because of their lack of customer service, but compared to what I have experienced (14 pages of chat notes) with T-W, DTV looks like a beauty queen. After today, I do not believe T-W has any ethical value. Beware the classic bait and switch, and don't expect any help in the process.

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ayconn
, US
Jun 30, 2016 12:30 pm EDT

Who needs ethical values when you have a monopoly! Residing in coastal N.Carolina 40 miles south of you I feel your pain.
To change names on our account we call the Wilmington office and asked how to proceed. "Simple, just bring photo ID to the store and we'll take of it." The only thing "simple" was the personnel. No one said it would take 10 days going on 2 weeks. First we "needed" a new box to take advantage of their updated services. During the next 8 days we learned from several "technicians" that a new box was not necessary to change names on an account and the orange dot on it probably meant it was re-furbished. After traveling 30 miles to return home we discovered we had neither phone, internet nor TV service. Using our neighbor's cell phone we called wondering what happened was advised "Be patient". During the next three days I spent over 6 hours on the phone getting the services we paid for up and running. We had several days where everything worked, and then one by one they began to shut down. I became more and more upset as the obsequious "technicians" had me relate my problem over and over again with no resolution. The final straw was after setting up an appointment to have a technician come to the house to verify my phone connection my phone service was shut off thus they couldn't verify the appointment.
So here I sit furious, chagrined, and helpless that I had doubted T-W's lousy reputation - probably the result of their monopoly status in NC.

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A
ayconn
, US
Jun 30, 2016 12:20 pm EDT

Who needs ethical values when you have a monopoly! Residing in coastal N.Carolina 40 miles south of you I feel your pain.
To change names on our account we call the Wilmington office and asked how to proceed. "Simple, just bring photo ID to the store and we'll take of it." The only thing "simple" was the personnel. No one said it would take 10 days going on 2 weeks. First we "needed" a new box to take advantage of their updated services. During the next 8 days we learned from several "technicians" that a new box was not necessary to change names on an account and the orange dot on it probably meant it was re-furbished. After traveling 30 miles to return home we discovered we had neither phone, internet nor TV service. Using our neighbor's cell phone we called wondering what happened was advised "Be patient". During the next three days I spent over 6 hours on the phone getting the services we paid for up and running. We had several days where everything worked, then one by one they began to shut down. I became more and more upset as the obsequious "technicians" had me relate my problem over and over again with no resolution. The final straw was after setting up an appointment to have a technician come to the house verify my phone connection my phone service was shut off thus they couldn't verify the appointment.
So here I sit furious, chagrined, and helpless that I had doubted T-W's lousy reputation - probably the result of their monopoly status in NC.

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5:49 pm EST

Spectrum.com billing

Hello my name is Kimberly Scott and I set up service with Time Warner for WiFi in my home. When I first scheduled the appointment I was told that I had a deposit of $50.00, which I said ok so the service was entered to have a technician to come out Friday [protected], I was told that I could pay with all forms of payment except for cash and a Money Order, still no problem.
Friday [protected] arrives and the technician comes out to set up service, well I advised my daughter to pay with a check to the technician and was told by the technician he could not accept checks, OK so I went up to the payment center because it was Friday and the banks were very crowded so when I got the payment center a long line. I stood in the line because I wanted the service and the technician was almost finished when I left, got to the window to make payment was told that the system was down to take checks ( keep in mind I used check because it was already written out) so the representative came around to enter the check in the Kias but I told her I can do it so her customers wouldn't have to wait. The Kias didn't take my check so I ended up paying with debit card, not a problem using my card but the problem is that I had to throw the check in the trash so I threw money away because I have to pay for my checks. OK moving forward the Internet worked great so on Monday [protected] my daughter was experiencing Wi Fi issues it was later in the evening tech support was closed but while waiting on the department automated billing came on stating your services have been terminated due to non payment the amount due was 0.0 asked if we wanted to make payment didnt understand what was going on said we would call Time Warner on Tuesday [protected]. I called I spoke with a representative in an area where they send Collections to when it's over due for years, well the young lady stated that the reason my service have not been completed is because I have an outstanding bill from Rose Hill, I became upset because this matter was resolved in 2015 due to my husband had gotten services in his name at my address now, and this matter was brought up, The reason I know this was taken care of because we had Time Warner Services for a few months after I paid the balance from the Rose Hill address, I explained over and over to the representative and she repeated it would shoe current if you made the payment ma'am I asked her to review notes I also asked were there any notes she explained no and again she repeated if the amount was paid it would show current, not sure how long this went on, but I had to go to my second job. I have requested statements for June and July from my bank proving I have made payment.
In the meantime I would like for someone to be looking into the payments I have made. I apologize for not knowing the exact dates, but I just knew that this matter was resolved.
Again Thank You,
Kimberly

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11:03 pm EST

Spectrum.com charges different from what I have agreed upon with sherly operator

My previous bill was $75. And some cents. Lately, I was having problem watching my Drama on my IPAD. ( I don't have computer. I watched news only on TV. I live alone.) I called TW and operator Sheryl offered me increased in GB to 50 for only additional. $ 5.00 incl tax total of $81.00 . My bill for I year I clarified. And she said yes. Now my bill is $91.and some cents. I called TW again to complain. I talked to operator BYron. There is nothing he can do. I was so upset. The only thing I can do is to disconnect my total services because I was very disappointed. I trusted your operator to help me but she only deceived me.i wish you have a recorded conversation. I pay my bill on time in fact I have it on Automatic payment. Been customer for many years since I live at 625 e 222 Nd st Carson CA 90745 .now at 23015 Nicolle Ave Carson. Byron was offering me $81. But he has to add tax $85.60. The point is I was informed by Sheryl of only having to pay $81.inc tax for I year. I always asked those questions re: taxes and etc. this is why I am complaining. Your operator does not keep their word and I trusted her. I don't want to be charged to something I did not agreed upon. Sincerely, Eva Panganiban 23015 Nicolle Ave. Carson, CA 90745 Tel [protected] [protected]@aol.com

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4:39 pm EST

Spectrum.com soliciting "deals" to senior residents in a posted community.

In late December 2015 and first week in January, a female solicitor canvased a senior community in Ripon, Ca, offering deals to change carriers, phone, TV and internet. At least one woman gave her information to switch a phone service. After re thinking, she called to cancel any change. On January 6 her phone was disconnected, her only lifeline and emergency contact option. It took hours with Verizon to establish the cause, her phone number had been rerouted to Charter and was not in working order. Verizon jumped through hoops to promise a re connection on the following day. First; there are clear NO Solicitation signs posted and second; its just unthinkable to target a senior community. Charter needs to re evaluate their marketing. And by the way...they are way too $$$$

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11:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Spectrum.com Charter telephone blocking Skype

I have Charter Spectrum residential. Every time my daughter in London, UK tries to call me on Skype the call is blocked by my Charter telephone. She can use her UK based cell phone to call my Charter line however. Has anyone had this experience.

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11:20 am EST

Spectrum.com time warner cable claims they did not receive a payment I made.

On 11/13/15 I made a payment of $150 from a debit card that time warner cable claims they did not receive. My service was interrupted without warning. I spoke with a customer rep Mr Israh Briggs, who stated he needed verification that the deduction was made and sent to Time Warner. Mr Briggs and my son ( who is the card holder) had a three- way phone call with a bank rep to verify. We also e-mailed Mr. Briggs a bank statement on Thurs 11/19 and e-mailed a statement to they're financial division as requested by Sam on 11/20. As of 11/24 they are still claiming they have not received this payment. Prior to this incident they did not receive a payment I made from my checking account which they proceeded to attempt to take the money 3 times which caused me $210 in bank fees. I did not authorize them to go into my account 3 times. This caused numerous problems with many of my other bill payments and left my account in the negative. We have endured a horrible experience dealing with Time Warner Cable they have the worst customer service I have dealt with in my 56 years. Your attention to this matter is greatly appreciated.

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5:45 pm EST

Spectrum.com all of it

I didn't have TWC a full 24 hours and I had to cancel the service. I never wanted to deal with them but I decided to give them a shot. The Sales Rep was decent enough. He came and set the equipment up in the home with a promise that someone wold be by to hook it up at the pole the next day. When no one arrived by 7pm, I call the Call Center. Being a former Call Center Manager myself, I know how the call flow should go. The first rep I spoke with was rambling, her sentences ran together as if she was out of breath and had no clue as to what was going on. During the call, she stated that she wold place me on hold to "review the problem." While on "hold" I expressed that, because I have done Call Center work in the past, I'm not on hold, I'm on mute and the only reps who do that are the ones who has productivity problems (placing a customer on "hold" takes away from the productivity percentage while "mute" does not.) I continued to speak while on "hold" only for the rep to come back and say "were you talking to me?" My reply "I was talking about you-not to you. Have you figured out why my service is not on? After 2 mins of incoherent mumbling I told her that due to the her being unable to clearly speak as to the problem, along with rambling and asking me the same question I want to speak to some one else. The next rep came on the line and after 2 lies, decided to tell me that the service order had been cancelled and she could get it re-scheduled-at a cost of $29.99. After my comments, she advised that she was placing me on hold to see what she could do. This rep placed me on hold-came back after one min to "check if I was still there?" (this is common-it apart of protocol) After the fourth time I asked her what was I holding for. When she couldn't provide me with a detailed reason as to why (this action told me they were hoping that I would hang up, call again and get another rep) she did the same tactics the previous rep did (clicking it on their end to see if it would work) when she asked to place me on hold again, I looked at my phone and discovered I had been on the phone for 40mins. I told her no and requested to transferred to the department that terminates services. According to the rep, she terminated the service. I called the Sales Rep and told him not to count on my new service as part of his commission and told him why. 15 mins later, he called me back and told me to ignore the call center people and that he would take care of this himself. We set up a new time and even though I was angry, I decided to sit back and see what he could do. While at work today, I get a random call so I answered it. The female asked to speak to me but kept pronouncing my name incorrectly. I corrected her twice. The female got angry that I corrected her began to show her which economic class she came from. I had to cut her off to say "the fact that I've corrected you twice as to the pronunciation of my last name and you still continue to pronounce it incorrectly tells me you have a comprehension problem-which is also an intellect problem. We can not speak any longer-goodbye" Had the equipment for 24 hours, no service, had spoken to three reps only to cancel the service. All based on the customer service. The people that are hired are not trained properly, have an basic education that equated into a 1.0 GPA and no social or phone etiquette. It is obvious when you speak to those people. It appears that the division in Charlotte NC went to DSS with a truck and asked "who wants a job?" The ones that got in the truck are currently answering the calls.

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2:51 pm EST

Spectrum.com online security

I received an email 11/10/2015 at 3:00pm EST stating my on-line account password was changed. After chatting with the rep, his answer was "No a problem, disregard that email". Later on in our conversation he stated that another user may have tried to log in, in which I replied he shouldn't been able to change my password. Long story short. The TWC rep obviously did not care, I took screenshots of the conversation to protect myself in the event I have fraudulent charges and have to resolve them legally.

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11:38 pm EST

Spectrum.com worst company: order, support, customer service

Charter must be the worst company. Their employees can't be bothered to do their jobs. When I signed up they told me I would get a list of products in their bundle including a battery for the phone. ( which they are still debating if they carry) After a 5 day install at 8 hours a day each day, where my house, my roof, and yard were all destroyed, their products still have "glitches"! One box will not record series, the phone goes in and out, and the 60 Mb internet will not go above 28 Mb on a good day. That's not including the double and triple charges on my account! When I call for support I am apologized to before I can say what the problem is so quickly just to shut me up. Then sent to another person to explain again, but nothing is put into my account so later they can say they have no record in their files. But "It's not their fault!" STOP with the blame game! We don't care! Don't say you're sorry! Just fix the problem! I changed to Charter Communications because they said they could save me money and that it could help me in this time when I need to lower my monthly expenses. But I have taking so much time off, and paid so much in extra charges that they say will be refunded do to clerical mistakes in time, that I am now spending almost double what I was before I switched. Added the hours waiting on techs, phones, etc.

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7:32 am EST

Spectrum.com cable, internet & phone

My internet, phone and TV go in and out all week long. I work from home and I can't get 1 hr of phone or internet uninterrupted. Time Warner has sent out techs every week. They have replaced every piece of equipment and cable and every tech says it's not in the house, it's at the street or in their office. Works fine all weekend, Monday comes and same issue again. Tried customer support, went oversees, no escalation path, no resolution. Just got off the phone again, all they want to do it send someone out. How about paying me for lost work or perhaps the loss of my job, since I work from home and can not do my work. I asked for an escalation path and the guy in the Philipines or India or wherever he was has no escalation number, path, manager etc. I will go to land line and DSL rather than deal with Time Warner. I need one full day of internet and phone working, let alone TV.

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Kitty Collingwood
, US
Dec 30, 2015 4:22 pm EST

Boy do I agee with you. I am presently having a modem problem and am getting the run around. No one at Time Warner can seem to resolve this problem so I know how frustrating it is to try to deal with Time Warner. The techs that come to your home blame the ones on the phone and vice versa.
I am not able to get YFI because of a wrong set up with the modem. I will try out AT&T and cancel Time Warner.

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7:37 pm EDT

Spectrum.com roadrunner email

I have about given up on this company. I have been trying to load my deleted emails file for over 20, yes 20 minutes now. This is not the first time this has happened. It also occurs with the incoming email. I'm only using 8% of what I can conceivably hold in my account space wise. Every time I've called it has been a fiasco. They want to run tons of diagnostics and inevitably suspect it's my router or computer. Well, my computer is less than one year old and is carrying all the necessary virus protection programs etc. Also, I have no problems loading any other sites! I'm about ready to move to FiOS. God knows it can't get any worse. 20 minutes to load my emails... really?

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jenni196
, US
Mar 30, 2019 5:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hello there,

I have buy new computer and tried to configure my old RR mail on it. I forgot my password and also forgot security question to reset the password. So, it could not proceed. I tired to reset it by following these steps given in this article:- http://www.roadrunnersupport247.com/reset-roadrunner-password/

but still not proceed..any suggestion.

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1:21 pm EDT

Spectrum.com removal of name and address from twc's snail-mail mailing list.

I have contacted Time Warner on several different occasions throughout the past several years, requesting it remove my name and address from its mailing list because I do not wish nor do I plan to subscribe to cable TV--especially Time Warner. On more than one phone call, the rep put me on hold--to not return. I have an antenna that serves my TV-watching needs quite well. I choose to forgo paid TV; the electricity is as much as I am willing to pay. I have better places to put my money. TWC has not, and it seems simply refuses, to remove my name and address from its mailing list. I continue to receive mail at least once a week, sometimes more. I should have the right to have my name and address removed from TWC's mailing list. Why should the cost be mine to recycle TWC's unsolicited, unwanted junk mail? I am being harassed to buy in to a service I don't need nor, more importantly, want. Please, help.

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7:29 pm EDT
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Spectrum.com cable services

TWC risk management contacted me this morning about a past due balance on an old account.(I recently got new service). I told the rep I would call her back to set up an arrangement(I was en route to work). They ended up suspending my services. I called back to set up an arrangement for the payment to post on Oct. 15th. I thought after that my services would be restored. Risk management said that after the payment post it can take up to 2 weeks before TWC receives the info that the balance has been take care of. (the person I spoke to was very rude). I called TWC and they said risk management is it's own separate company, there is nothing they can do. I asked if they can confirm that it will take up to 2 weeks or if they could see in their records that arrangements was made and the rep gave me a nasty tone and told me "she didn't know because she does not work in risk management". Whatever risk management says is what goes. So I don't understand why TWC and risk management are not in sync on when balances are due and paid. And TWC expects me to still pay for a full month of service when my services are disconnected for almost two weeks. It's unfair and I'm tired of getting the run-around. I think I may switch to Direct TV or Verizon, this makes no sense.

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6:40 pm EDT

Spectrum.com digital adaptor to analog box

Charging 2.75 per box each month to get their service. Ive had their service since 1982 way to high now, but they figured away to charge all of us more each month. The box is coded and have to have one for each tv set at 2.75 month. Also they advise me my bill was 85 a month right now for only having one tv set so i could only get one box, if i wanted two more they would up my 85 a month bill also. Bunch money grubbers taking advantage of people using digital service as a excuse . Said the bandwith is smaller an can deliver more make more money. If so why screw your customers with even higher charges? Will be leaving them soon they don't care told them that didn't matter .Only want more of my money. Been with them since 1982 33 yrs every month . Doesn't mean a thing to them at all. Sorry company as far as im concerned digital adaptor box a well thought out money scam being used by time warner to soak its customers . Their changes shouldn't incur any cost to their customers specially when the change makes them more money than before, pretty bad .

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12:49 am EDT

Spectrum.com bundle package and customer service

I ordered charter bundle package. Wanted to pay for 6 months up front. No problem the representative on the phone said she quoted me the price setup the installation and took payment. This was in February. The team came out installed equipment and everything was great. Than May came and I received a bill for $56.00. I ignored it knowing I paid thru till July. Than in June I received a bill for $269.00, passed due balance of $56.00. I called and was hooked up to 3 different customer service reps. I was told that I paid 6 months service but not for the installation and initial setup. Which was deducted from the initial payment. So I needed to pay the $269.00 or be put into a "soft disconnect". (Which was actually a disconnect. Just bill won't go to collection for non payment.) I explained the charge for installation and setup with 6 months cost should have been given to me back in February when I started service. Apparently that made no sense to them. I explained my income comes quarterly and not in the conventional way with weekly or bi-weekly checks. This does dictates how i pay my bills. The representatives had no solutions other than pay the bill. I told them i was unable to do so at that time. Service people called in upwards of 3 times a day that. REPEATEDLY! I SAID WILL BE PAYING THE BILL AND RESUMING SERVICE WITH MY NEXT CHECK. Than I received an email stating I needed to return equipment or I would be charged for that as well. Another company started calling to collect payment for unreturned equipment. Finally a tech said he would make note in file stating equipment is not being returned because service is planned to be resumed. 2 days after that at 9:30 p.m. an individual showed up at my house to collect equipment. So I decided at that moment after 2 weeks of harassment charter communications was not interested in customer satisfaction or service. I switched to direct and have had no problems...t.v. phone and internet. They gave me all the upfront pricing (6 months with no charge for installation or equipment)..don't call every other day for me to "upgrade" my service and this is the really big one for me it was over $80.00 cheaper/mo. And because I paid for 6 mó service in advance I was given another 20% off. Charter in my opinion has forgotten who pays their salaries. Without customers you have no money. The product they sell is an extra not a need. They act like you owe them some big thanks for bullying you the customer. That's how I felt bullied.

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1:16 pm EDT

Spectrum.com poor customer care, many canceled appointments with no resolution

This complaint is to express my discontent and frustrations with Time Warner as a company. I strongly feel something needs to be done about their customer care and how they handle themselves.

My roommate had Internet service through Time Warner at her previous apartment with few to no issues. However, transferring the service to our new apartment has proved to be a nightmare. We have the router, modem, service switched over, but we are not actually getting any Internet connectivity.

We transferred the service July 31st, 2015. Since then we have been ignored and pushed and thrown around by a company that does not seem to care about their 'smaller' customer accounts.

Aug. 2nd, we called Time Warner to explain our problem. After being on hold initially for about 20 min, we did all the trouble shoot solutions and nothing worked. We were on the phone again the next day, on hold, in conversation with different customer service representatives we have had to explain our situation to more times than can be counted. They next instructed us to try a new modem as ours might be out of date. My roommate took time off work, waited in line at their Columbus location for an hour to receive our new modem. Set it up, and no Internet. We spent another chunk of time on the phone, on hold, and explaining our issue before an appointment was made for a technician to come out to our apartment a number of days later.

Once Time Warner finally got a tech out to our place about a week after the initial calls and 'problem solving' tricks through the phone, he discovered, or decided, the problem was old wiring. He was not someone who could fix it.

It is currently Sept. 25th and we still do not have Internet. Time Warner knows the problem, they know how to fix it, they have the ability to fix it. Both my roommate and I have spent countless hours on the phone with rep after rep, received unfulfilled promises from service managers, and spent time at their physical location. No one at Time Warner seems to have any idea what is going on or have any power to help us.

For the past 7 weeks we have had near 15 "appointments" made for the dispatch personal to come solve our wiring issue and the day after each "appointment" we have had to call, wait on hold, and eventually talk to someone to inquire into why we still do not have Internet. Each time, without fail, we have had the response that our "appointment" was canceled for no explainable reason and "rescheduled" for the next or a few days later. There have been no notes made in their system (from what we have been told) as to why or who has canceled our appointment, and we were not notified any time of any appointment cancellation. This has gone on in an unbreakable pattern for the past 7 weeks.

Both my roommate and myself have spent countless hours on phone calls with customer service reps, who are seemingly powerless in any situation that requires action, and were promised by various managers that our problem would be taken care of. There seemed to be no way to contact the actual dispatch team who was supposed to come out to fix our wiring.

Canceling our account has even proved to be cause difficulty. We have talked to customer retention multiple times and they also made empty promises of action that continues to not take place.

A business rep happened to come into the company I work for on Sept. 17th and I talked to him in person about my account issues. He called and spoke with his contact in our area and promised 99% that they would be to our apartment this past Saturday morning (Sept. 19th) to solve the wiring issue.

When that did not happen, I went to Time Warner customer service location Monday Sept. 21st, again stood in line for an hour, spoke to a customer service rep and explained what we have gone through once again. He made an appointment for who he said would be the correct installer to take care of our problem, to come out on Thursday, Sept. 24th. He did come; however, he was not able to fix our problem, and went through many of the initial steps the first tech had done that did not work the first time. The installer told us he was not informed of our situation or what he was supposed to be taking care of specifically.

He put us on the phone with customer service once again. They again explained that they could see the number of appointments that have been made for the dispatch team to come to our location and then canceled and that there was no recorded information as to why they were canceled each time. Initially the customer service rep stated she would do what she could to get them out to us that day. But that was beyond her ability as she then changed to tell me we would be hearing from upper management in the next 24-48 hours and then someone out to fix the wiring in the next 48 to 72 hours.

I do not believe anything that is said by Time Warner anymore.

However, about an hour later we did received a call from a higher up at the dispatch location and she stated this was the first time she had seen our account needing a dispatch team to resolve an issue.

What has Time Warner done with our calls, complaints, and numberless appointments for the past 7 weeks if this is the first time the dispatch team is seeing us on their appointment list.

At this point I have been lied to by Time Warner, ignored by Time Warner, hung up on by Time Warner, and I feel disrespected as a customer.

On a personal level, I am a part time student and my roommate does work from home. Time Warner and their inability and unwillingness to take care of our customer needs in a respectable manner of time have negatively affected my school work and grades as well as negatively affected my roommate's ability to perform her job tasks in a timely manner. Yes, in-home Internet is a convenience, but we are being denied this convenience by a company whose business is to provide it.

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2:55 am EDT

Spectrum.com They sent me a bill, but I don't know for what

I wasn’t happy about the services and support team of the company Charter & Co. I have signed up with them and they came one day to install the service. They told me that I would pay only for the installation, which cost me $35. But 3 days I got the bill for $89.99. I have no idea for what was this sum and it was strange. The company didn’t respond to my phone calls and I have no idea how to reach them.

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5:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spectrum.com time warner have a fake 238 dollar bill from 2014 on my credit report.

Time Warner Cable is the only Company on my Credit Report. Their explaining I had a 200 dollar bill from 2014 for one month of service charges. The Company have a fake Jason Stork all kind of account people under my phone account disputed for me. Their Company don't know how to service even Complaints so I placed this concern and valid one on file.

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6:51 pm EDT

Spectrum.com Worst customer service I have ever experienced. By far.

In May Charter dropped a line from a box across our yard with no explanation. After a couple of weeks we called and asked for someone to remove it. A guy came out and looked at it and told us how stupid it was to have the cable there. He didn't know why it was there but he'd take care of it. A month later I called back and nobody at Charter knew anything about it but they'd come out and fix it. They didn't.

I called again one month later and the agent now had a record that it hadn't been completed and apologized that it had taken so long but promised it would be taken care of in 10 business days. It had been "escalated" this time so I could rest easy. 15 business days later I called back and Charter once again read the details and apologized profusely. Couldn't understand why this hadn't been taken care of. Escalated it again. Said it would be taken care of in 7 business days because I now had their top guy on it. Scott, from dispatch. For about 4 days Scott called me each day to tell me the status of inactivity and then his calls stopped. After another week, today, I called back and again, profuse apologies. Couldn't understand why this hadn't been taken care of. Escalated again. Dispatch opens at 9, they will give you a call. At 3 PM I called, each time navigating their messaging system, only to learn, I was supposed to receive a call at 5. At, it's 7:25 PM I'm on hold. This person is going to fix this "once and for all, because I can see that you've made numerous calls and nothing has happened."

Now, she is telling me that on August 24th there was a notation made on the ticket saying it was a permanent line and needed to be replaced. This is the 1st I've heard of this. They've been telling us the delay has been in getting it buried.

So at 7:37 she says a supervisor will call me back. Yipee!

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