TicketZoom.com reviews and complaints 6
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money event refund rescheduled seats time website purchase refund policy concert 2010 arrive authentic available call back comparable copied credit card company credit card number dec. 12thNewest TicketZoom.com reviews and complaints
queen concert tickets
I purchased tickets from ticketzoom for the Queen concert in Toronto. This is the most money I have ever spend on a concert but it is my favorite band and wanted to share the experience with my son. I searched for days on different sites trying to get the best seats I could afford. I finally chose ticketzoom and found seats near the rear back in the 100's section. I clicked onto the seats I wanted, paid and printed my tickets without even giving a thought to double check the seats. I double checked the date and venue but I selected my seats and wouldn't ever have thought to check the seats on the tickets. When we got to the concert and I saw that we were going to the 300 level at the very top I realized at this time that I was scammed. There is no way in hell I would ever have spent that kind of money to sit way up there. I am 100 % positive I didnt buy these seats. I went back to my screenshots that I took and saw that I actually purchased tickets in the 100's section but somehow the site changed my seating when my tickets printed.
tom jones tickets
The Tom Jones concert was rescheduled from September 2017 to May 2018, over 1/2 year later! I wanted to cancel and get a refund but they won't refund my purchase, even though they can resell the tickets. I am planning to take them to small claims since the refund policy was not clear online when I made the purchase. Watch out for this shady organization!
Ok your comment just further attests your lack of customer service and further shows a a flippant smart [censor] attitude. You can resell the tickets there is plenty of time but you would rather argue and screw the customer. Nice business practice!
Multiple pages of fine print to wade through regarding purchase agreement- 8 pages!. Need an attorney... it doesn't say that the postponement may take over 1/2 year! These tickets were for my mother in law who is 86 and was well in September, don't know about May. I also can't make it since it is my busy time of the year for work. I will contact Robert Gavin and use him as agent of service for small claims as my next step. Your policies are ridiculous!
I'd be appreciative to understand. How was the policy 'not clear?'
It was small and I don't remember checking the box.
Appreciate the reply.
Online contracts usually require a "box click" in order to continue the transaction. I don't know if I've ever seen an instance where one was allowed to continue without doing so.
I'd really be interested to find out what happens with the small claims court route. There's so many people who use that as an empty threat that I'd like to see someone actually take the necessary steps. The problem you may have is being forced to accept the terms of the contract and still be out the filing and serving fee, along with the time to even argue your case.
Game ticket
Do not waste your time and money on them. They are very fraudulent. They overcharged me! Prior to hitting the confirmation button during ticket purchase you will get a low rate once you get the invoice and confirmation the amount almost doubles. And if you call customer service, they are very rude and do not even try to resolve anything for you. Such a messed up company like that.
Is TicketZoom.com legit?
TicketZoom.com earns 66% level of Trustworthiness
Good Credibility Notice: TicketZoom.com rated around 66% by Complaints Board. Generally safe, but exercise caution in information sharing.
We found clear and detailed contact information for TicketZoom.com. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Ticketzoom.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ticketzoom.com you are considering visiting, which is associated with TicketZoom.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
TicketZoom.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
However ComplaintsBoard has detected that:
- Ticketzoom.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ticketzoom.com may offer a niche product or service that is only of interest to a smaller audience.
- TicketZoom.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to TicketZoom.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Event ticket
the company is very deceptive in their charges and their guarantee's
they have a 100% refund policy stated right on their website but you need to click on the policy and read the final detail that states the refund is only guaranteed for event that are canceled.
the price they promote for tickets has nothing to do with the price you pay. Nowhere does it tell on their website what the fees are until you go through the whole process and they pop it up on a small side tab.
Very deceptive and they have the highest fees for the same item as other websites which we found after purchasing the tickets.
This is not a company I would ever recommend or use again.
Unauthorized Purchase
I was looking at tickets for the ballet on TicketZoom.com. I got to the very end of the purchase after I had entered my PayPal information and saw there was a $160 service fee! Almost the cost of another ticket! I wanted to find out what the fee was for and hit the back button on my browser. Instead of going back it confirmed my order. I got stuck with tickets that were double the price I was willing to pay plus an additional $160 in fees that were not readily disclosed. The supervisor refunded $80 but neither TicketZoom or PayPal were willing to refund the unauthorized purchase. After checking reviews for TicketZoom I saw that I am not the only one this has happened to...Rip off! I will never use TicketZoom again and am seriously considering closing my PayPal account.
Does Not Honor Their Buyer Guarantee
If you go to the TicketZoom website in the bottom left corner you will see a 100% Guarantee. If you click on the about us tab you will find the following-
Buyer Guarantee
You will receive a 100% refund for any event that is canceled and not rescheduled. After receiving an order confirmation from our ticket network, if for some reason the tickets you selected were not available, our network will substitute comparable or better seats or our network will refund your money. All tickets are guaranteed to be 100% authentic, this is something that fan-to-fan and internet auction sites cannot provide. Speedy order processing and professional ticket delivery…you will always be on time for the event! All transactions are processed on a secure server with full 128-bit encryption. This means all of your personal information, including your credit card number, cannot be read as the information travels over the internet.
The above paragraph was copied & pasted straight from their web page.
We ordered tickets from them Nov. 3rd, 2010 for a Dec. 12th football game. They promised the tickets would arrive no later than Dec. 1st. ON Dec. 3rd I sent emails telling them we had not recieved our tickets. On the 4th my husband spoke with a rep who said the tickets would arrive before game day but to call back on Mon. the 6th if we had not been able to contact the seller & ask to speak to a manager. When my husband called back today, Mon. Dec. 6th he was told that they have not been able to get ahold of that seller. We would not be getting our tickets & if we wanted a refund we would have to call our credit card company. They did not honor their guarantee in any way, not even with comparable tickets. Since other people were counting on the tickets we had ordered we had to go to another site & pay $80.00 more for much worse seats.
"RIP OFFS"! DON'T USE THEM!
"I am like a lot of other people on here that have used ticketzoom. I was browsing websites trying to find the cheapest price on some Eagles tickets. I came to ticketzoom and tried the same thing, but when I thought I was reviewing my order to see what the final cost was going to be. "BAM" I had purchased the tickets for over $500. I immediately tried going to customer service, which there is none, and could not get the charge taken off. I called the toll free phone number and listened to their recordings and they said they did not give refunds. They should call themselves "Cheap Trick", because that is what I got. Tricked into a purchased with no way to get a refund. I called my bank this morning only to be told that since I gave them my credit/debit card number, there was nothing they could do about it. So "BUYER BEWARE" of this site because they are crooks, liars, rip offs, scammers and thieves. I cannot afford to lose over $500, but looks like I have."
TIcketzoom.com sold me fraudulent tickets to Gipsy Kings on Aug. 25. Paid $229.10 for 2 tickets with face value of $60. Paid $500 to go to concert. Turned away by Hollywood Bowl officials who said the tickets were fraudulent and bar code had been altered. HB staffers said many other folks with Ticketzoom tickets also had fraudulent tickets for concert. I called CUstomer Service. They asked if I had proof of denial of entrance. Said they would get back to me in 5 to 8 days. The tickets were fake! Fraudulent tickets. DO NOT BUY TICKETS from this company. You are wasting your money and will not get into the concert or entertainment venue!
Worst experience I've ever had. They charged $130 in "service fees" that I only found at the end of the order. And they were unwilling to cancel the transaction. Safe to say I am never using this site again.
Bought concert tickets from TICKETZOOM & the tickets were FAKE! They Resold the same tickets to someone else.
DO NOT BUY TICKETS FROM THEM. BOGUS COMPANY!
I completely agree with the complainant. Same thing happened to me. Bought tickets for the mayweather guerrero fight on May 4 2013 via ticket zoom. They charged me double the price off the actual ticket (which was freely available at the venue which I didn't know at the time). Actual ticket was $59, they charged me $130! I never received the tickets and when I asked for a refund, they flatly refused
Whatever. You didn't give an update. You probably got the tickets in time for the event. Why post this now in April, and not go on with the story and what happened the day of the event. The seller company HAS to refund you if you don't get tickets in time for the event. Read the fine print.
Contact TicketZoom.com customer service
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