The Wet Seal / Rude employees
So, I decided to buy three pairs of jeans off of Wet Seal's online store. I was extremely excited to receive the jeans. They arrived, and I opened the package to find that there were only two pairs of jeans. I wasn't charged for it, but I was a bit annoyed that I had been waiting a while to get the jeans. However, I tried on the other two I had ordered. They were a bit tight, and I decided I needed a size larger. I folded them up and put them back in the packaging.
A few days later, I went to a local mall to exchange my jeans. I walked into the store, asked if I could exchange my jeans for store credit (because I found they didn't have the jeans I had ordered) and the girl behind the counter said yes, and told me to look around to decide what I wanted to buy with the store credit.
I found a pair of jeans and two shirts that I wanted, and returned to the counter. The girl who had been previously waiting on me was gone, and another one took her place. I walked up and gave her the jeans I was exchanging. She gave me a few dirty looks, but I'm used to it, being constantly judged, because I'm a teenager. She was ringing up one of the pairs of jeans I was returning and she ripped the tag off. I figured this was just the procedure or something, as I had never bought from the store before.
She then proceeded to ring up the other pair of jeans, and then noticed that the tag was missing on the first pair of jeans. I told her she had ripped the tag off, and there definitely was a tag on the jeans. She then denied the fact that there was a tag, insisting she hadn't scanned the jeans in yet. My friend and I both told her that she had in fact scanned the jeans in.
She looked at the floor and found the tag. I breathed a sigh of relief, figuring she would realize that SHE had been the one who had ripped the tag off. However, she proceeded to tell me, in an incredibly rude tone, that I must have done something to the tag, and therefore I had worn the jeans. I told her that maybe the tag was loose and came off when she had pulled on it, and she just kept denying it and accusing me of wearing the jeans and then returning them. I obviously hadn't worn them because the jeans did NOT fit. She told me the jeans were wrinkled, and I explained that that was because they were folded in the bag. She wouldn't have it, though. She shoved the jeans at me and gave me a very sarcastic 'Sorry' and gave me my other exchange and then called the next customer. Needless to say, I will not be shopping there ever again.
More The Wet Seal Complaints & Reviews
- Wet Seal - Return Policy, no exception for damaged mercahnidise 
- Wet Seal - Money scam 
- Wet Seal - You pay for a discount card and they send you an expired one and then ignore you. 
- Wet Seal - Exchange Policy is Bogus! 
- Wet Seal - Bad Business Practices-Refund Policy 
- The Wet Seal - wet seal clothing
- The Wet Seal - wet seal/merchandise credit
- Wet Seal - gift card
- Wet Seal - Terrible store
- Wet Seal - Never received my order