Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

The UPS Store

Posted: Sep 4, 2017 by    

1z3780426695003990

Complaint Rating:  100 % with 1 votes
100% 1
5
Contact information:
Sunrise, Florida
United States
I shipped this package as overnight to Santo Domingo on August 21st. It was held in customs because according to them the value of package was less than value of the merchandise which was a samsung galaxy s6 cell phone, 2 house phones and 2 cell phone cases. Numerous emails have been sent and the supervisor in the Dominican Republic, Keyla Vargas has yet to give me a final fee of what i need to pay to get my package.

My father is 88 years old with Alzheimer's and had a total hip replacement surgery. My mother cannot leave the house as she is caring for him. I am now myself in the Dominican republic and they won't release the package. This is an urgent matter and needs to be escalated. The way it has been handled is unacceptable. Please let me know what can be done.

Thank you
Venecia Pauli
Veneciajp@gmail.com
Complaint comments Comments (0) Complaint country United States Complaint category Products & Services

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

The UPS Store Logo The UPS Store
Customer Care Service
6060 Cornerstone Court West
San Diego
California
United States - 92121-3795
+1 858 455 8800
View Full Information
Contact Us
bdomains.com
     

Reply to

Send