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The Scooter Store


where is my chair

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
the scooter store
norh port, Florida
United States
The Scooter Store qualifyed me 3 times and came in my apt 3 times with a scooter to fit me with the chair but did not leave it. All this in 3 years giving me the run around why they did not leave the chair.And they knew i had only one leg.And a weak arm and they knew i have trouble getting around with my manial wheelchair but there comeral says if we qualify you and your insurace turns you down we will give you the chair. So where are my 3 chairs. The bottom line is there liars and cheats and the law should make them pay a hefty fine.
Complaint comments Comments (6) Complaint country United States Complaint category Motorcycles & Scooters


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N  11th of May, 2010 by    0 Votes
where is my chair?

6 mo. ago I contacted you and applied for a Scooter ...went to my Doctor and she completed your questions and wrote a prescription for me. Your company sent to my home a Scooter Store employee to measure my doorways, and take my measurements for the chair. When the employee left he stated I would be receiving my chair and someone to work with me to operate it, either later that week or the following week. To date I have not received my chair.

Your advertisement clearly states that if you pre-qualify me for a Scooter and I am denied later, you will give me a Scooter FREE. So where is my Scooter?

My patience over these last months has worn thin. My need for the chair has not. I am requesting a letter from your company in writing as to why you have not complied to your ad(s).
N  1st of Jan, 2011 by    0 Votes
I have seen there commercials and they have never said that. Why would they give you a chair for free if they did not qualify you. Do you see whats wrong with that statement.
N  30th of Apr, 2011 by    0 Votes
From their website: "No wonder we can offer The SCOOTER Store Guaranteed Freedom Program. With 96% of our claims approved by CMS, seldom is someone qualified by our program denied. But on the rare occasion it does happen, we stand by our word and give them their power chair absolutely FREE"

Sure looks like a promise to provids "...them their power chair absolutely FREE" Whats up with that
A  13th of Mar, 2012 by    0 Votes
The Scooter Store's advertising promises and actual service are complete opposites. Doctor visit, forms completed, several calls, produced NOTHING. Doctor gave us copies of his completed forms and told us he's had nothing but problems with this company . The Scooter Store is one of the absolute worst companies I've ever had contact with!
N  13th of Mar, 2012 by    0 Votes
this is what happen to me.Every body in the usa needs to boycott the scooter store
N  7th of Aug, 2012 by    0 Votes
If your doctor fills out your paperwork but does not qualify you, you cannot get the chair. If it comes to the time of delivery but you do not have the space in your home to use the chair/do not plan to use it indoors/cannot operate it by yourself/do not like it...etc then they cannot leave the chair with you.

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