The Jewelry ExchangeDefective Repair

C Jul 26, 2016 Review updated:

The same exact diamond has fallen out of the halo on my engagement ring FOUR TIMES, yet they want to charge me for it. Clearly the initial "repair" was never done correctly, even when done under warranty. This last repair literally lasted only TWO DAYS. Paid $107.86 for the third repair on Saturday, 7/23/16, and on Monday, it had already fallen out again. We no longer wish to conduct any business with The Jewelry Exchange (neither corporate nor the Overland/St. Louis location we used), as they will not take responsibility for selling a lemon in the first place, and they refuse to refund the FAILED "repair" that lasted a whopping two days. DO NOT GO TO THE JEWELRY EXCHANGE!!


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