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1.3 34 Reviews

Access Wireless Complaints Summary

1 Resolved
23 Unresolved
Our verdict: If considering services from Access Wireless with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Access Wireless reviews & complaints 34

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Newest Access Wireless reviews & complaints

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7:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Access Wireless Sky Devices (phone)

I have had this phone for a couple of months. It is a PIECE OF JUNK. No notifications except it rings when a call comes in...no other notifications. When you're looking something up, it will jump to another subject.

I'm not technology savvy, neither am I stupid. Can't even reach you people.

I would like a replacement, don't even mind having a refurbished one, but please, one that works.

Hopefully this is read and someone replies.

Thank you,

Martha Lyons

Desired outcome: Phone that works.

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I
9:03 pm EST

Access Wireless Access Wireless not responding to me

I just signed an online application for Access Wireless last Tuesday, and 1. it should have taken 3 business days, so I should have received a response by last Friday, and 2. The website says I have been pre-approved and will receive an email with next steps and I received no such email(yes, I checked my Spam folder). I sent several messages regarding application status and the email, but got no response from them. I keep checking the live chat but they are NEVER online. I've been on hold with them for 2 FLIPPING HOURS and no response, I'm not surprised if service is this bad. I've been patient because this service seems better than Assurance with better phones but I AM DONE BEING PATIENT. What is it with all you free phone services? Please respond to my messages!

Desired outcome: I want you to at least respond to me with someone who speaks English at least a little perfectly.

Read full review of Access Wireless and 1 comment
Update by Ilura McVey
Feb 19, 2022 1:29 am EST

I take back what I said. They are cool.

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Julie sliger
, US
May 20, 2022 9:31 am EDT

if you dont mind me asking? what didd u hve to do next i got the same preapproval and not sure if it mentioned that theyd email me or not,but ive not heard anything and dont know how to find out,if u dont mind me asking whator how did yu find out,,sorry about my misspelling i know how to spell just dont feel like correcting my mistakes n i ake plenty anywho plz help if u can tellme how i find out anything about my application st

atus,thank you

ComplaintsBoard
B
1:01 pm EDT

Access Wireless unethical behaviour refuse to cancel phone

the phone I had is broken it has been sense July 28th I have been trying to cancel it sense August 12th it is now September 10th with no results I have to ticket numbers one is TKT7753 and TKT770 and none has been cancel . When
I have been told that they were . I have contacted the company on many occasions and my issue is still on going with this company I have provided all information needed

Desired outcome: to have phone cancel

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7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Access Wireless Phone

I have had a obama phone with access wireless 2 years. I have a very cheap android a tw801. The sim recently stop working. So I called cust. Serv. To replace old sim card to get new. Keep in mind service expire if no use of phone for 30 days. I been calling for 3 months no help. The only reason phone not expire bc I take old sim in and out hundred times till it work long enough to make text or call then it say insert sim. Which mean its no longer reading. When you call access wireless the hold is 30-45 reps hang up on you if you ask the same question. A call with a rep take an hour and the end result is problem not resolved. Iv asked over and over what sim do I need get diff answers. I was told go to website. We dont have access to send you one. You go to website you cant find info on sim. Another rep finally said go to faq on there website type in sim. Click on question then take you to option to get a sim then you click again take you to a second website kroger wireless. Then several more clicks. Was not sure second website was legit to get sim. So went out got a sim from cell phone shop for my type of phone. I try to activate it with access wireless long wait, finally connect, rep take one hour on phone keep saying checking. Just to say after an hour sim not compatible. So ask again how or what need for sim card say cdma sim. Another rep say sim card kit. Finally told by another rep there sister comp. Is kroger wireless. So I was told to get the sim from this site, I did just that. Paid for second sim. I recieve sim on reciept it was legit bc the info on reciept had access wireless number to call for customer service. I was very happy I called to update sim. Same tired process when you call rep. Kept me on phone a hour to say once again sim not compatible. I said what this us your sim from your website that took me to kroger wireless! Rep said there sims have been updated to 4g then hung up. I called over and over each rep was unhelpful. On phone for hours and no help. I wait a week call back told again to purchase 4g sim. Which there is an option now on there website and not hard to find. The site has been updated since I been trying for months. I ask will this 4g sim work for my tw801 phone. She said no so I say why you telling me to buy one. If I had not ask that question. Was gone allow me to waste more money. So I said were can I get the sim I need for my phone to work rep hang up. I been sending message to cust support at access wireless for a diff outlet of help. Unsuccessful same thing send you a generic reply that not useful to your situation. This company gets paid for the phone every month bc its a obama phone. And they cant give care to resolve my issue. There money is gurantee no matter what so there no incentive to help. Im 3 months in iv talk to rep after rep and I sill cant get the sim I need for phone.

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7:24 am EDT

Access Wireless Upgrade of free services.

Got a phone, the guy signed my card with a red Sharpie, then he took his phonexand scan yhe barcode on my phone. He also signed me up with another company because the phone I had active, had 257 saved wifi spots on it. It took 45 minutes and he charged me $30.00. Now. I have a free phone so how did I get another one like that.. Hell 5g boom. I had him to write his name n # on the box as a reciept. He even asked for a secret question. Got home, set the phone up with some extra security and what the hell. All hell breaks out on the phone. The phone info was changed and a week later. iI was sent 0000 as a password. PHONE stays hot, period! called and got the # changed on 21st and on the 22nd, the phone went down. Called Access and for the guy didn't give his # and was rude. This not my first phone from this company. I believe this company to a fly by night for these phones are merely given out for hacking our information. You send these people around the world and Im glad I kept all my SIM cards. Since 2017, every free phone from these companies have been hacked. That ould be about 35 and the proof that most of the workers can rarely be found. Tired of talking to call centers in an another country. The phone is based in a Tel Avi.

Desired outcome: Take the next step with Cyber fraud team in the BBB!

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6:16 pm EDT

Access Wireless Customer street representative

I recently signed up for a phone with Access. I live in Riverside Ca Rubidoux/Jurupa Valley area off Mission.. I signed up with a representative that was in the Stater Bros. Parking lot on Mission Blvd. I purchased a upgraded phone and the rep charged me $50 when the upgrade was only $40 and I found that out a while after i signed up cause I got a Thank you for your purchase message from access stating it was $40.. So I called Access to complain and they said id hear back within 24hrs.. I didnt hear anything then today i emailed them and they replied with YOUR GOING TO HAVE TO GO TO THE REP AND DEAL WITH IT MYSELF.. I was shocked.. Its funny yet sad how they run things.

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5:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Access Wireless under able to swap moblie service to new phone

I recently bought a new cell phone from the Access Wireless wedsite I've been calling customer service for about a week and I have not been able to switch my service to my new cell phone. I've been told by customer service that their systems have been having issues switching service to new phones. They claim that T- moblie has bought out the company so they're sytems are having issues changing things over and that they have not been informed by T-moblie when this issue will be fixed. They claim that it's been going on for weeks. I just don't understand whats taking so long for them to fix the problem. Everytime I call customer service to swap my moblie service to my new cell phone I get the same answer or get the run around.

Desired outcome: I want to be informed when this problem will be fixed so I can swap my moblie service to my new cell phone

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6:25 pm EDT

Access Wireless access wireless phones

I can not believe how bad this co. service is I have called them numerous times and get the same results or they hang up on you and don't call back. When you call them from CA. you should be able to speak to someone from the U.S and can speak proper Eng.! You give them your number so in case you get disconnected they can call you back and they don't so you call them back n ask to speak to the same rep. and" oh we have no way of connecting you with them so how may I help you ?" Here we go again ! You have to repeat yourself over n over and over! My son is on fixed income and I take care of all his legal matters.He had access wireless yrs.ago then went to a contract phone but couldn't afford anymore so he has been trying to get access wireless back for the last 2 yrs.and they always deny him because they say he still has an account with them or somebody else has an account with them at the same address which is not accurate.So tell me this when you call them and give his full name and address only cause that's all they ask for they will tell you the same thing again how can they determine all that without asking for his ss# or d.o.b ? When I provided his name new address and previous address they said" his name and 3 different addresses" WTH?! I asked to speak to a supervisor and "No we don't a supervisor here or available at this time", no matter when you call this is all their answer.This is got to be by far the worst company ever for Government phones. So what do you have to do to get help from someone higher up in this co.?

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ewjnjecdec
Copiague, US
Nov 23, 2020 12:49 pm EST

lol its free what did you expect. they don't care about you, you have no money.

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P
10:56 am EDT

Access Wireless umx-u675

I have a phone that was lost or stolen so I called to get a replacement phone. They did send me a replacement phone but it was a defective phone. After only having a phone not even 24 hours it was all kind of problems. I charged the phone that night and the next day it still showed it needed to be charged. I called several times and talked to several people about it and they and they all did troubleshooting over the phone but that was unsuccessful so they finally sent me another battery and charger which did the same thing and the phone still was not functionable. I couldn't make calls, drop calls using minutes that I'm not using, the phone gets so freaking hot I can't even put it to my face I have to talk on speaker phone I can get a call when it's not hanging up or freezing up and people say they call me and 98% of the time I don't even get their calls or messages and I have the phone right with me. I called again and was told that they could not replace the phone because it was already replaced and I told them yes it was but with a defective phone and they said they could not replace it again. The phone was a defective phone from the beginning and never functioned right and although it's a free phone it's the only phone I have for contact with my doctor's offices mainly is what I'm concerned about and being able to contact my family. If this is the way the government program works then they should just discontinued it. This is so crazy.

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Bonnie Smith
, US
Mar 15, 2018 11:47 am EDT

I 'm looking for a battery for a umx u673c . and for a coolpad 5560s access wireless they did not have any. also they said they did not have a phone to send me.

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B
3:54 pm EST

Access Wireless Coolpad 3300

Access wireless is a poor cell service company. They list all these numbers for Customer Care or Customer Service yet they never give you an option to speak with a live person. I have called every number and yet have gotten a choice to speak with a agent. I have to ask the same thing, how in the world did they ever get a government contract, they just don't care since they got there funds from the government the hell with the other people and families that may need cell service. Very unprofessional way of doing business. I rather go back to a landline before I would have a cell service with Accesswireless.

Contact Us

By Phone

New Customers: [protected]
Existing Customers: [protected]

Customer Care Hours of Operation:
Monday - Friday: 8am - Midnight EST
Saturday: 9am - Midnight EST
Sunday: 10am - 7pm EST

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Andrea Daniels
, US
Sep 18, 2017 8:46 am EDT

Hi My Name is Andrea Daniels I have a small premature baby and my I-wireless phone stop working period... It still comes on but it won't call or text at ALL ever since the new year came in just won't work I have put the code in that I received in a text and it still didn't work...And I desperately need a phone because of me and my small baby needs a phone please HELP ME...Thanks

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T
10:06 am EST

Access Wireless Is a complete joke

access wireless is a complete joke. I lost my Snap benefits and just started getting SSI and tried to get my access wireless switched to SSI. I spend 2 weeks trying to get it done. First they asked for my reward letter from SSI so I sent it to them via USPS. They never contacted me. So I tried to contact them and the rep. was in India and she had no idea what I was asking about. So today I called them again. and said that SSI is not part of access wireless. They have no clue. The need to read their own info on the requirements of access wireless and that SSI is in fact so. Also they said my reward letter was not proof of income. And was rejected. But they never bothered to contact me about it. They asked for a copy of my reward letter and I sent it. It is proof of income, are they stupid. Then they said I need 3 months of bank statements as proof of income. I just started SSI in October. The income just changed. Then they flipped it around again and again telling me that SSI is not part of access wireless. Then it was and was not. I finally told them just to remove me from the program. What is wrong with these people. Ck right here who qualifies for Access Wireless https://www.accesswireless.com/lifeline/how-you-can-qualify I think it is clear that Supplemental Security Income* (SSI) is one that list

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Chaun
, US
Jul 06, 2017 6:10 am EDT

Why do they provide all of these numbers for customer service in all you get is the same recording? They never give you an otion to speak with a live agaent which is [censor]! They charged my credit card for unlimited talk text and 1g of data and then cut my service off but sent a text that it was added to my account. But only thing they added was data and took the remaining minutes I had left so now I am stuck with data and no call usage. This company is a damn scam. The absolute worst!

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1:06 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Access Wireless - Coolpad 3300a phone

On Wednesday, Nov. 25 2015 I returned a Cool Pad 3300 A phone.This phone started freezing up at the logo. So I returned the phone to the I Wireless Warehouse. However, I have not received my phone back and when I tried to contact Access Wireless I was put on hold for what seemed like a lifetime. How did these people ever get a contract with the government...

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12:47 am EDT

Access Wireless dontbuyaccesswirelessphone

[protected]@mail.com

I have a serious issue with access wireless and kroger company. I purchased 65$ cell phone from them, but the phone not holding charge. Almost every 6 hours I have to fully charge it again. I tried to return it, but their return policy for 14 days. I am a cancer patient and couldn't return it in 14 days. They don’t care. My correspondence with their customer service as below. I deleted names and personal information for privacy.

to: [protected]@accesswireless.com

I will write about your "awesome" customer service and business ethics over and over again in every single complain website. I will tell to people don't buy any phone from Kroger Company or get any government phone from access wireless. Because they sell to you a broken expensive cell phone and even though you are fighting for your life and expand this 14 days, they don’t care. their return time is still 14 days for you. If you don't die and want to return the phone. they say, "You might want to use the phone in the future."

From: [protected]@accesswireless.com
To:
Date: Fri, 1 May 2015
Subject: Re: [Case ID #:]

Dear,
Thank you for contacting Access Wireless E-mail Support. I am sorry but we have a 14 day refund policy. Since you purchased it over 14 days ago we will not be refunding your money. You might want to use the phone in the future. You can transfer your Access Wireless number/account to that phone if you would like.
Thank you for choosing Access Wireless. If I can be of any further assistance please feel free to contact me. Have a great day.

E-mail Support Specialist

--- Original Message ---
Hi Are returning me money then?

From: [protected]@accesswireless.com
To:
Date: Wed, 29 Apr 2015
Subject: Re: [Case ID #: ]

Thank you for contacting Access Wireless. Our phones have a 14 day return policy. There is no need to return the phone. Please let me know if you have any other questions or concerns. Thank you for choosing Access Wireless!

Email Support Specialist

--- Original Message ---
Name (First and Last):
Email:
Phone Model:
i-wireless #:
Contact #:

Message:
Hi I purchased a phone from you. order number .… i have problem with this. it doesn't hold the charge. i charge it night and in the morning i found it turned off because there is no charge left. i cant deal with charging it every 6 hours. i have changed the battery but still the same. i purchased it some time ago but didn't use it because i am a cancer patient and was in and out hospital. you can see my usage time from the online records. i can't deal with this charging issue. i want to return it. if you check my account, you will see i haven't use it. i was so sick to deal with this charging issue and had no energy before to contact you to return it
thanks

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© 2015 Microsoft Terms Privacy & cookies Developers English (United States)

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10:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Access Wireless Rebate scam

Access Wireless sold me a T-Mobil Family Plan with a $500 rebate in 90 days. The plan was activated in Dec. 2005 and is now June 2006. After numerous calls to Access Wireless they finally sent me half of the$500 and the check was returned stamped NSF... I have called Access Wireless and T-Mobile and all I have gotten is the run around. They are treating me as if I did something wrong. I pay my bill each month to T-Mobile and all I want is the rebate I was promised. T-Mobile said there is nothing they can do and Access Wireless sill has not sent me a replacement check it is run by unprofessional people and T-Mobile should be made accountable for there dealers.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Shelly Newman
, US
Nov 04, 2023 10:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Tablet will not accept the Sim card because the slot is broken. Tried talking to their customer support and got no answer as to what to do. Now I can't go to another Company to get my government assistance 😞

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shesheshe
, US
May 23, 2019 12:45 am EDT

I can't get a live person to help me with my stolen phone! I've called 3 different phone numbers for them! I been calling for 3 days. I'm without a cell phone!

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Heather Simpson111333
, US
Oct 31, 2018 9:38 pm EDT

i live in tallahassee flordia at the kerney center cant find one of you tents and they have not showed up at the center

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Silver mackey
, US
Oct 22, 2018 4:09 am EDT

My acess phone is not working only text i added 25$ to it thursday need to reicve a call need help

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access wireless
, US
Oct 22, 2018 1:40 am EDT

my phone stop working and I ask them could they send me another one and they told me know. I have been yall coolpad customer so long and my phone have stop working. I got a lot of minutes and I love my phone. all I, m asking yall to do is just seen me another phone to me. just bhelp me. I need my phone. please help.

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rexglover
, US
Sep 18, 2018 7:23 pm EDT

i recived a replacement phone with a brokeb charger port i woul like the service to be stopped

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marilynborst
, US
Aug 20, 2018 9:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i have no issues with accesswireless - had no issues accept having a bit of trouble connecting with internet but thats it

F
F
furniture guy
Shelton, US
Jul 11, 2015 12:49 am EDT

dontbuyaccesswirelessphone@mail.com

I have a serious issue with access wireless and kroger company. I purchased 65$ cell phone from them, but the phone not holding charge. Almost every 6 hours I have to fully charge it again. I tried to return it, but their return policy for 14 days. I am a cancer patient and couldn't return it in 14 days. They don’t care. My correspondence with their customer service as below. I deleted names and personal information for privacy.

to: customerservice@accesswireless.com

I will write about your "awesome" customer service and business ethics over and over again in every single complain website. I will tell to people don't buy any phone from Kroger Company or get any government phone from access wireless. Because they sell to you a broken expensive cell phone and even though you are fighting for your life and expand this 14 days, they don’t care. their return time is still 14 days for you. If you don't die and want to return the phone. they say, "You might want to use the phone in the future."

From: customerservice@accesswireless.com
To:
Date: Fri, 1 May 2015
Subject: Re: [Case ID #:]

Dear,
Thank you for contacting Access Wireless E-mail Support. I am sorry but we have a 14 day refund policy. Since you purchased it over 14 days ago we will not be refunding your money. You might want to use the phone in the future. You can transfer your Access Wireless number/account to that phone if you would like.
Thank you for choosing Access Wireless. If I can be of any further assistance please feel free to contact me. Have a great day.

E-mail Support Specialist

--- Original Message ---
Hi Are returning me money then?

From: customerservice@accesswireless.com
To:
Date: Wed, 29 Apr 2015
Subject: Re: [Case ID #: ]

Thank you for contacting Access Wireless. Our phones have a 14 day return policy. There is no need to return the phone. Please let me know if you have any other questions or concerns. Thank you for choosing Access Wireless!

Email Support Specialist

--- Original Message ---
Name (First and Last):
Email:
Phone Model:
i-wireless #:
Contact #:

Message:
Hi I purchased a phone from you. order number .… i have problem with this. it doesn't hold the charge. i charge it night and in the morning i found it turned off because there is no charge left. i cant deal with charging it every 6 hours. i have changed the battery but still the same. i purchased it some time ago but didn't use it because i am a cancer patient and was in and out hospital. you can see my usage time from the online records. i can't deal with this charging issue. i want to return it. if you check my account, you will see i haven't use it. i was so sick to deal with this charging issue and had no energy before to contact you to return it
thanks

--------------------------------------------------------------------------------------- This email has been scanned for email related threats and delivered safely by Mimecast. For more information please visit http://www.mimecast.com --------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------- This email has been scanned for email related threats and delivered safely by Mimecast. For more information please visit http://www.mimecast.com ---------------------------------------------------------------------------------------
© 2015 Microsoft Terms Privacy & cookies Developers English (United States)

Access Wireless Customer Reviews Overview

Access Wireless is a popular provider of free government cell phones and affordable cellular services. Based on our research, Access Wireless has received a considerable number of positive reviews from its customers. One of the prominent advantages of using Access Wireless services is its affordable pricing, which caters to the low-income and underserved families.

Customers have praised Access Wireless for its clear and crisp voice quality, stable network connection, and fast data speeds. They also commend the company's customer service for offering prompt and reliable assistance when needed. Access Wireless's user-friendly website and mobile app have also received positive feedback for their easy navigation and user-friendliness.

Moreover, customers appreciate Access Wireless's free voice minutes, texts, and high-speed data that come with free government phones, which help them stay connected with their family and friends. Several reviews also highlight the convenience of refill options and the hassle-free process of changing plans.

Overall, Access Wireless has a good track record of providing reliable and affordable cellular services to its customers, making it a reliable choice for low-income individuals and families.
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Most discussed Access Wireless complaints

Rebate scam
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