Tempurpedic products are now in better mattress stores on the West Coast and since the price seems to be fairly fixed, I decided to purchase the mattress from and the you the manufacture even through there were additional transportation cost., so that I could enjoy any benefits of a direct relationship with you. I was impressed with the quality of the product, the knowledge of the sales person and the service I received before the sale.
The first night on my new Tempurpedic was great! I don't think I turned over once throughout the whole night. Unfortunately this "restful bliss" was short lived. Mid way through the first month, I realized that I was a little stiff each morning despite a regular exercise program. I had been told that this mattress required a little "getting used to, " so I didn't give it much thought.
By the end of the 5th month however, my "stiffness" had become so pronounced that it was actually painful to get out of bed in the morning. I noticed also that I was getting only about three or four hours of "good" sleep each night, followed by a couple hours of tossing and turning. By the end of the sixth month, I had developed an almost continuous pain in my lower back and it was now taking a half a day to recover from the stiffness I was experiencing each morning. I then started a rather travel pace, that I didn’t get back to the issue until about midsummer this year.
Because everyone I had talked with who had a Tempurpedic had nothing but praise for it, I began to think that maybe there was something wrong with me, so I stayed with the bed a little longer. I visited my doctor, and was told that he had been treating a few people who had a Tempurpedic bed and was experiencing similar issues. I started sleeping in the guest room. After two months on a queen sized Simmons Beauty rest, my aches and pain was almost gone. This convinced me that the Tempurpedic was the problem. Fortunately, (so I thought) I might be able to exchange the Tempurpedic mattress for a mattress that didn’t dip in the middle. Buying my bed directly from you turned out to be a major disadvantage instead of having bought it from a reputable dealer and not from the factory. I think I would be treated a lot differently.
I am really disappointed with my experience because I really wanted to like this mattress. In retrospect, I think it was simply too soft. Upon first lying down, the feeling was wonderful. But as my body heat warmed the material, it became softer in the middle where I sleep (it dips more the middle than it does then on the sides, when I am lying on it) Once my pain began, I started paying more attention to the mattress. I found that by morning, the area directly under my body was much softer than the area where no one had been sleeping. This softness is what I think was causing my back pain. I have always slept on a firmer mattress.
I don't think it would be fair to overly criticize (at this point) this product because there are too many other people who like it. For me however, the Tempurpedic was totally unsatisfactory. I have made a request after talking to your customer service person, who says that the mattress has to be defected because that’s not the way the material is not suppose to do that.
I did what she asked, (stripping the bedding off & taking a picture of the bed, and filling out the appropriate paperwork, ) only to be told that I need to do it again, what on earth do you expect to see?, you have to lay on the bed in order to understand the difference between the middle and the sides of the mattress. I have really given this bed a chance, this is your chance to do the right thing, and I expect to get this resolved without being made to feel like I did something wrong by buying your product. Unfortunately I am going to copy your VP of customer service, you CEO, and a friend who is a television consumer advocate who will shine the light on this on a more macro level, only because I think this is what this situation is going to require in order for you to do the right thing, and even if you don’t, it may save someone else from having to go through the same issue.