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TapJoy / tapjoy customer service

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I completed the Mobile Strike HQ to level 10 task for a 2000+ gold coin in game reward worth £30 in real terms for Walking Dead Road to Survival. I've provided the evidence asked of me but have been told the provider says I've never downloaded the app?!? There is no come back or validation of their position and I'm left to assume they are either incompetent or corrupt. Why is the information I've provided not sufficient? Why is there not a transparent process for ensuring this doesn't happen? There should be a screen shot I can provide that is incontestable. Instead I'm robbed of a reward I've earned and made to feel dishonest. This isn't an acceptable way to do business,

TapJoy

Em
Mar 18, 2017

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