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Tan Chong Motor Holdingsyour staff is very rude

Dear Tan Chong Motor,

We are one of your customer. Yesterday, I call for settlement statement from PIC before name Tuan Nur Farahim Binti Tuan Abd Razif from Hire Purchase Department but she's out for lunch. So, from my conversation with the other officer, she ask me to drop an email to [protected]@tanchonggroup.com, ATTN TO FARAH.

Today I call, she said she didn't received the email. She ask me to re email back to her. When I ask her email address she ask me to search back from previous and when I ask her why not she check with PIC of [protected]@tanchonggroup.com, she seems like lazy to do that and just say thanks and put the phone OFF. 2nd time I called she pretend not to hear me. What kind of staff do you hire?? If you cannot entertain your customer please do not work in customer service section. Instead of put off the phone it's better if you say that you will check with PIC for [protected]@tanchonggroup.com. We are so disappointing with that attitude.

Is
Nov 28, 2018

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