Swinton Insurance / bad service
I have car insurance with Swinton and it's amount to expire. I got the usual renewal notice from them, then I got another, then another. Cant blame them for trying I guess.
Today I got a call on my mobile asking if I wanted to go ahead with the proposed renewal. I told the girl that if I did, I would have replied to one of the letters that they had sent me and I hung up. A few seconds later she called again, so I put her to answer phone, she rang 4 more times within 5 minutes so I eventually answered and told her very clearly that I was not interested and hung up again. She called again a few seconds later. By now I was getting annoyed so I answered and asked her why she kept calling me when I had already made it very clear that I wasnt interested. She said 'but you havent listed to what I have to say' - I told her that I couldnt care less about what she had to say and hung up again.
She called 3 or 4 more times so each time I answered the call but just left the phone on the table and didnt respond to her.
Eventually I got so wound up by her that i decided to do the same to her and so i called her several times and asked if she wanted to buy a dog. she very quickly became annoyed with this (mission accomplished) and then said that I shouldnt do this to her because she has all my personal info on the screen infront of her...Basically, she was threatening me (maybe she will send the boys round later) anyway I decided that enough was enough and called the swinton head office to complain. I told the complaints guy what had happened and he said he would look into it and get back to me. Sure enough, 30 mins later he called back and said that according to the girl I had called her and was abusive and as such he rejected my complaint. I told him to listen to the recordings of the calls and he said 'unfortunately we only record a small % of calls and yours have not been recorded'- very convenient!!!
Anyway thats enough ranting from me. Swinton lost a customer forever and hopefully a few more because of this complaint.
The girl's name is Louise and she works at the Hitchin branch of Swinton.
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