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4.5 313 Reviews

Swappa Complaints Summary

0 Resolved
28 Unresolved
Our verdict: Engaging with Swappa at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Swappa Swappa Review: Unfair Burdens on Sellers, No Ability to Rate Buyers

I've been using eBay for almost two decades now, and I've had my fair share of transactions that required support and intervention. However, I've always been able to work things out with the help of their Resolution Center system and mutual seller-buyer ratings. Unfortunately, Swappa doesn't offer the same level of support and protection for sellers.

One of the biggest issues I've encountered with Swappa is that only the buyer can rate the seller. This means that sellers are left hanging, even when they request support to intervene in a seller-buyer issue. All they receive are links to policies and PayPal's policy. The correspondence often feels like it's coming from someone with little understanding of business or the issues that can arise.

Another issue is that the seller pays for shipping, and they have no ability to rate or review unethical buyers. If a buyer chooses to return a product, the seller must take it back, even if the buyer is lying about the reason for the return. There's no way to verify anything the buyer says, so they can say whatever they want to avoid return shipping costs. Swappa doesn't get involved even when they're asked.

I recently sold an iPhone 6 on Swappa that was in excellent condition. I had the carrier put it through two simulated activations with the IMEI, and they confirmed that it was clean and ready to be activated on their service. However, the buyer claimed that the phone was locked and couldn't be activated. I spent four days politely helping her and offering several times to take the phone back, but she never followed through. I even arranged a conference call with the carrier support rep to look at the IMEI and her account, and it turned out that her account was locked from an unpaid obligation. She knew this, but she was trying to blame me and the phone. If the lock was my fault, I would have had to pay for return shipping. Otherwise, she would have to pay for it. I provided the last four digits of the phone number that was locked to Swappa, but I received no assistance or defense against this bad buyer. Even after all of this, I offered to take the phone back, but I heard nothing for three days. When I asked for the tracking number of her return shipment, she replied that she would be keeping the phone. As a result of five days of helping this buyer, I received a one-star rating and a nasty review. When I tried to return the favor of a review, Swappa told me that sellers don't have the ability to rate buyers.

Overall, Swappa has huge gaps in its system that place unfair burdens on sellers. It almost assumes that sellers are guilty until proven innocent. While there are many good buyers and sellers on Swappa, I would recommend finding another marketplace for selling used equipment. There are many other excellent secondary (C2C) markets for selling used equipment on the internet, but Swappa isn't one of them.

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Swappa Disappointing Experience with Swappa: No Phone, No Tracking Numbers, and No Help from Seller or Swappa

Last week, I bought a phone from a seller named Kenny305K, whose real name is Kenneth Talavera from Miami. I was excited to receive the phone as soon as possible, so I paid right away. However, after the sale, I did not receive any tracking numbers from the seller, which is required by Swappa. I tried to contact the seller multiple times to expedite the shipment, but I did not receive any response. Here is a copy of the conversation:

Frank R. Buyer
May 03,2020 - 11:14 AM
KENNY305k,

What can I do to expedite the shipment and sent to arrive quickly? Someone stole my phone on Thursday, and I need your phone to work from home. I can't miss a week for a phone to use for work, so could you please help me out. Please advise.
Thanks
Frank

KENNY305K Seller
May 03,2020 - 11:34 AM
Ok. Thanks

Frank R. Buyer
May 05,2020 - 12:56 PM
I asked if you could expedite shipping, and you said OK Thanks, and I didn't get the phone or tracking numbers. Please advise!

Frank R. Buyer
May 05,2020 - 02:22 PM
I asked if you could expedite the shipment to arrive quickly, and you said OK, thanks. I haven't received the phone, and I didn't get any tracking numbers. Have you shipped the phone? Please advise!

KENNY305K Seller
May 05,2020 - 02:28 PM
ON FRIDAY YOU WILL HAVE IT IN YOUR HANDS.

Frank R. Buyer
May 05,2020 - 03:27 PM
Tracking numbers please...

Frank R. Buyer
May 05,2020 - 03:28 PM
Please provide tracking numbers as required by Swappa

Rob D. Staff
May 05,2020 - 03:30 PM
KENNY305K, please communicate and provide a tracking number on this page to keep the sale moving in the right direction.

Please be sure to review our shipping time frame requirements here: https://swappa.com/faq/sell/shipping_time_frame

Thank you.

Frank R. Buyer
May 06,2020 - 02:24 PM
Where are the tracking numbers?

Joshua G. Staff
May 06,2020 - 02:25 PM
Frank R., unfortunately at this time, I recommend you file a PayPal dispute to begin the forced refund process:

Login to PayPal, locate and click on the payment sent to the seller, and then click on the "Report a problem" link. From there, you can file a dispute.

Here's more information from PayPal on the Dispute Resolution process:
https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

Frank R. Buyer
May 08,2020 - 09:37 AM
No phone today! Both Post office and UPS send me an email with all mail/packages I will be getting as soon as they hit their system. Only letters coming today from Post Office. Other stuff coming, just not the phone. So ITS NOT COMING! Ripped off, but Paypal will get me my money back... eventually. Could take up to 60 days. Bad seller and leaves me with a bad opinion of Swappa as my first experience was looking forward to a battle to get my money back. No help from Swappa. They don't even have a way to compensate or throw you a deal or anything to make up a major inconvenience. Nothing! They just tossed it to Paypal! Major inconvenience.

I was disappointed that I did not receive the phone, and the seller did not respond to my requests for tracking numbers. I had to file a dispute with PayPal to get my money back, which could take up to 60 days. This experience left me with a bad opinion of Swappa, as they did not provide any help or compensation for the inconvenience. This was my first and last experience with Swappa.

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Swappa Disappointed with Swappa.com: Lack of Clear Guidelines and Communication with Users

I recently had an experience with Swappa.com where I sold a phone and the transaction went smoothly. I shipped it out and the buyer received it. The buyer even made a comment saying that it was received exactly how I advertised it and that he was able to activate it on his network without any issues. However, fast forward 30 plus days and he makes a comment on the listing stating that the screen had fallen off. I was taken aback by this as it had been over 30 days and the transaction was done and he had previously stated that it was working for him.

I decided to wait and see what Swappa would say about this situation. A few days later, they told him to file a dispute for a refund. I was confused by this as I had followed all the rules and regulations of the site. I commented on the situation and they said that I never responded, but I had explained why. It seems that if you sell a phone on this site, you are expected to provide service to the buyer regardless of how long it has been. I have never heard of anything like this before and there is nothing on the website that states this.

According to Swappa's rules, you are expected to talk to the seller in the beginning until the device is in their hands and confirmed working, which I did. There is even a comment from them on this very site stating that. So, I followed their rules and they still told the guy to file a dispute with Paypal. Even though it is clear by simply reading his comments that the phone broke while he was using it. Not before.

Overall, I was disappointed with my experience on Swappa.com. I will not be using this site again and will make sure that no one else I know uses it either. It seems that the rules and regulations are not clear and that there is a lack of communication between the site and its users. It is important for a site like this to have clear guidelines and to communicate effectively with its users to avoid situations like this.

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Swappa Swappa Review: Unvetted Sellers and Poor Customer Service Led to a Terrible Experience

Swappa is a website that allows people to buy and sell used electronics. However, my experience with the site was not a good one. The biggest issue I had was that they don't seem to vet sellers, which led to me having a terrible experience with a fraudulent seller. They sent me the wrong phone, blamed me for ordering it, and ignored my requests for a refund for a whole month. I had to dispute the transaction with PayPal just to get my money back. When I asked Swappa to talk to the seller about proper listing practices, they didn't seem to care.

To make matters worse, my account was closed without warning or explanation. When I tried to log in again, I couldn't. It took two days of requesting information just to get an explanation, and even then, they didn't seem to care about my experience with the fraudulent seller. It's frustrating that the seller who screwed me over doesn't seem to have faced any consequences, while I'm the one who got punished by having my account closed.

I was also disappointed by the dismissive email response I received from Swappa. They didn't seem to care about my experience or my frustration. It's frustrating that they pretended to be helpful earlier, but as soon as they knew who I was, they stopped caring.

Overall, my experience with Swappa was very dissatisfying. I wouldn't recommend using the site, as they don't seem to care about their customers or their experiences. It's frustrating that they don't vet their sellers, which can lead to terrible experiences like the one I had. If you're looking to buy or sell used electronics, I would recommend looking elsewhere.

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Swappa Swappa: A Nightmare Experience - Stay Far Away

I gotta say, I had a really bad experience with Swappa. They say they're a "Safe, friendly marketplace," but my one and only time using them was a total nightmare. I bought a used phone after reading some good reviews online, but when it arrived, it was broken. I figured it would be easy to return it and get my money back, but boy was I wrong.

The seller accused me of lying and breaking the phone, and Swappa's "Help" team (if you can even call them that) basically just said "we don't handle returns, contact Paypal." So that's what I did, but I'm still waiting for my refund from Paypal. And to add insult to injury, Swappa charged me $10 for the transaction, which I still haven't gotten back.

I know Swappa's PR team is gonna come back with some BS about how they're available to help and they make the process clear, but let me tell you, that's a load of crap. They just refer you to Paypal and wash their hands of any responsibility. They don't even have a customer service phone number you can call! They just want your money and they don't care about you as a buyer or seller.

I've bought plenty of electronics from Ebay sellers and never had an experience like this. I would highly recommend staying far away from Swappa.

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Swappa Terrible Experience with Swappa and We Buy Mobile: Fraudulent Business Practices and Poor Customer Service

I had a really bad experience with Swappa. It took them three whole months to finally give me my money back for a broken item that I received from We Buy Mobile, a seller on their website. I sent the item back the very next day, but they accused me of not returning their broken phone, which they tried to sell me. They were so quick to take my $200, but didn't want to refund me. They even responded to my emails in a very rude and short manner.

I was really frustrated and didn't know what to do, so I got my attorney involved. We threatened to take them to claims court, and that's when Swappa finally stepped in and told We Buy Mobile to refund me immediately. They only refunded me to save their own [censored]. Every other encounter with them was abrupt, rude, and they treated me, the customer, like I was beneath them.

I would never recommend or use this company again. We Buy Mobile is the most disgusting, fraudulent business I have ever dealt with. Waiting three months to get my $200 back that they basically stole from me was not worth my time, all the emails, all the calls, and all the financial stress I had to go through. I have every email and message to prove it.

If you're short on money or time, don't even bother with Swappa. They left me financially crippled and without a phone. It's just not worth it.

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Swappa Buyer Beware: My Disappointing Experience with Swappa

I gotta say, I used Swappa about a year ago to buy a used phone. I was pretty convinced by their anti-Craigslist/eBay persuasion and their checkpoints seemed legit. They do help resolve problems, but let me tell you, the process wastes your time. The phone I bought was listed as good condition, but it wasn't ready to use. I had to get it serviced at the Apple store and found out the battery was swollen due to water damage. Luckily, the seller gave me a partial refund, but the time spent dealing with this and without a functioning phone was a total waste.

Now, I know what you're thinking, why would I use Swappa again after that experience? Well, my short term memory lapsed and I decided to give it another go this year to purchase a slightly newer model iPhone. The phone had a note about having an after-market screen replacement, but when I received it, the screen had four distinct pixel lighting inconsistencies. This was not a problem really, except the phone was listed as in mint condition. How did this get by the Swappa professionals who guarantee their checkpoint system? Furthermore, the phone was locked by an iCloud activation login linked to the previous owner's account. The seller was super slow to respond, which wasted another chunk of my time waiting. It was close to three days without a phone because of this issue. The seller claimed Swappa did not inform him of the iCloud sign-out protocol. How can this be considering Swappa lists the phone in language that communicates ready to use upon delivery?

I gotta say, I regret supporting this company and will warn any future buyers to beware. You get less than you pay for with Swappa. Time is money, and I wasted a lot of it dealing with their checkpoint system and resolving issues. While they do help resolve problems, the process is a total waste of time. I wouldn't recommend using Swappa to anyone looking to buy a used phone.

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Swappa Mixed experiences with Swappa: Good for buying/selling used electronics, but be clear about shipping and follow-up

Swappa is a pretty good website to buy and sell used electronics. I've had mostly good experiences with them and their staff. One time, I had an issue where the seller didn't send me the item even though I paid for it. But Swappa staff and PayPal helped me resolve the issue in about 48 hours. Other purchases I made were good, although sometimes shipping took a bit longer. But that really depends on the sellers, you know?

However, I'm currently in the midst of an issue that has me feeling frustrated, which is why I'm giving them a lower rating. The seller agreed to ship my item quickly, but they didn't and they didn't even let me know about the delay. FedEx showed the agreed-on delivery time, but suddenly the delivery date changed the day I was expecting it. And to make matters worse, I'm leaving the country for a week, so I'm stuck in limbo with no device. Theoretically, it should arrive sometime next week while I'm away, but it requires a signature.

I've talked to Swappa staff about this issue, but their responses have varied. The last staff member I talked to said that technically the seller is within their timeframe to ship, so it's not an issue. But that's despite conversations on the purchase site where we agreed to ship early and I paid more for that service. And the part that troubles me the most is that my follow-up questions about what I should do regarding delivery and the lack of communication from the seller were ignored.

So, my advice when using Swappa is to be very clear about shipping, deadlines, and refunds if those aren't met before you pay for it. And always assume extra time for delivery, even if you pay extra for fast shipping. As a buyer, you should expect to have to do all the follow-up, checking, etc. if there is a problem. In both cases where I had issues, I had to follow up repeatedly, look up additional info, etc. It takes a lot of time!

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Swappa Swappa Review: Unprofessional and Petty Staff, Stay Away if You Value Your Money

I've been using Swappa for a few years now and I have to say, it's been a mixed bag. I've had some good experiences, but unfortunately, the bad ones have outweighed the good. About a year ago, I had a really bad experience with a seller who shipped my phone to the wrong address. I never received the phone and I never got compensated for the $270 I spent on it. Because of this, I had a falling out with the seller and my account was banned.

I tried to create a new account about a week later and surprisingly, I was allowed to use Swappa for over a year without any issues. That is, until about a month ago when I had another bad experience with a seller. This time, the seller provided me with a tracking number that didn't exist and then went completely unresponsive. I reached out to Swappa in a professional manner, without any hostility, and they told me to check with the seller again. If the seller didn't respond, my only option would be to file a PayPal claim. They weren't taking any responsibility for what the seller did to me.

When I went back to check on the progress of my sale, I realized that both my new account and my old account (which was linked to my PayPal account) had been banned. When I asked why, they told me it was because of the issue I had with the other seller over a year ago. At the time, I had five active sales and I asked Mr. "Lucas F" how I could access the tracking numbers for those sales. Unfortunately, my emails were ignored.

The level of unprofessionalism and pettiness displayed by this company and their staff is beyond me. I've since switched to eBay and I have to say, they're a much more professional company. They actually care about their customers. If you value your hard-earned money, I would stay away from Swappa.

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Swappa Swappa Review: Mixed Experiences with Buying Used Electronics Online

I have had mixed experiences with Swappa, an online marketplace for buying and selling used electronics. While some sellers have been honest and provided a smooth transaction, others have been less than truthful and caused headaches for me as a buyer.

When dealing with honest sellers, Swappa can be a great place to find a good deal on a used device. I have had several positive experiences where the seller was communicative and willing to work with me to ensure a smooth transaction. However, when dealing with dishonest sellers, Swappa's hands-off approach can be frustrating.

In situations where the seller is not honest, Swappa does not get involved in resolving the issue. Instead, they direct the buyer to PayPal to find a resolution. This process can be tedious and time-consuming, and the resolution often ends up being to void the sale. While this is sometimes possible, it is not always the case. As a result, it is important to tread with caution when buying from Swappa and to ask the seller all the necessary questions.

To protect yourself as a buyer, it is important to make sure the seller posts pictures of the device. For example, battery health is an important factor to consider when buying a used device. One seller refused to post a picture of the battery health but claimed that it was good. When I received the phone, it turned out that the battery health was not as advertised. The seller refused to cooperate to get the battery fixed, and Swappa did not get involved in resolving the issue. Instead, they recommended resolving the issue via PayPal, which can be a long and drawn-out process.

Another issue I had was with the screen of a device. The touchscreen was not working, but the seller claimed that it was. Thankfully, the seller was willing to take the device back and refund my money.

To avoid these types of issues, I always take Apple devices to an Apple store and have them do a free courtesy check. This has been very helpful in identifying any issues with the device before I make a purchase.

Overall, while Swappa can be a good place to find a deal on a used device, it is important to be cautious and ask the seller all the necessary questions. Additionally, it is important to be prepared for the possibility that Swappa may not get involved in resolving any issues that arise.

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Swappa Disappointing Experience with Swappa: Faulty Product, Poor Support, and Unwillingness to Take Responsibility

I recently purchased an iPhone XS from Swappa, which was advertised as "like new." However, after only four months of use, the screen literally fell off. I took the phone to an authorized Apple repair center, where they informed me that the screen had been replaced with a non-Apple part, which was not only of poor quality but also installed incorrectly, causing it to detach from the phone. The repair cost me a whopping $280, which was a significant financial burden for me.

I reached out to the seller, but they refused to take any responsibility for the faulty product they had sold me. Swappa suggested that I pursue the issue with PayPal and my credit card company, but unfortunately, neither of them could help me due to various reasons that had nothing to do with the actual problem. I then asked Swappa to intervene and help me resolve the issue, but they refused to do anything, which was very disappointing.

Recently, I decided to sell the phone on Swappa, but when I went to list it, I noticed a message on the battery health page warning me that the battery had also been replaced with a non-Apple battery. This defect made it impossible for me to sell the phone at a decent price, and I was once again left feeling frustrated and disappointed.

When I contacted Swappa again, they told me that I had taken too long to bring up the issue, even though it had only been just over a year since I had purchased the phone. I had no reason to check the battery health until I was prompted to do so when I was about to list the phone for sale.

To make matters worse, when I posted a review on TrustPilot detailing my experience, Swappa responded by accusing me of treating their customer service representatives poorly. While I was certainly angry and frustrated, I do not believe that I was abusive or disrespectful in any way. I felt that their response was an attempt to undermine the credibility of my review, which was very disappointing.

Overall, I cannot recommend Swappa to anyone who is looking to buy or sell a phone. Their lack of support and unwillingness to take responsibility for faulty products is unacceptable, and I would advise anyone to look elsewhere for a more reliable and trustworthy platform.

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Swappa Swappa's Poor Quality and Customer Service: My $200 Nightmare

I recently had an experience with Swappa that left me feeling frustrated and disappointed. I ordered a phone from We Buy Mobile, through Swappa, for $200.00. Swappa guarantees that all devices are 100% functioning, but unfortunately, the phone I received did not work at all. It wouldn't turn on or charge, so I had to return it.

The return process was fairly straightforward, and I printed out the free return label provided by Swappa. However, it has now been over 3 1/2 weeks since I sent the phone back, and I still haven't received my refund. I sent the item back on July 3, 2017, but the tracking information became "unavailable" after it was sent back.

I have contacted both Swappa and We Buy Mobile multiple times, but all they can tell me is that they will issue a refund once the phone arrives. I provided them with all the information they asked for, including the order number and tracking number, but they still won't give me a contact number to speak to someone about the matter. They have stopped replying to my emails altogether, and I feel like they are treating me as if I am a burden.

I ordered from Swappa because they had decent reviews, but this experience has been the worst buying experience I have ever had. It's frustrating to think that I may never get my $200.00 back, especially since I returned the phone the very next day after receiving it. If they had sent me a working phone in the first place, none of this would have happened.

In conclusion, I would caution anyone considering buying from Swappa to think twice. They promise quality items, but they can't back it up. They seem more interested in making money than providing good customer service. I feel like they stole $200.00 from me, and I wouldn't want anyone else to have the same experience.

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6:47 pm EDT

Swappa Buying on this site iphone

One big problem is website design where often a link is off screen so easy to make mistake. They try to make you pay through pay pal so difficult to find credit/debit card link.

And even more serious ... unlike Amazon and others once order placed they allow no time to change order if mistake is made. So exchange cost from seller is 10% of product cost. E.G. phone cost $1000 so exhange cost is $100. And no link to seller.

If you can find better deal buy elsewhere.

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10:43 am EDT

Swappa Swappa is the worst and so is there awful customer service that literally ghosted me!

Bought an LG G8 ThinQ phone. Used for around 700 days. It was advertised as new. Now it doesn't work with a single service provider! So basically it's a worthless piece of garbage. I have literally scoured the internet and every provider tells me it's not compatible. LG told me this phone is refurbished and not new and they lied to me. When Swappa customer service stopped responding for no reason and ghosted me, they only responded when I responded once more with a complaint to the BBB and completely lied in their response. If you get Swappa's director of support Lucas Freeman, know that you are dealing with a total liar and someone who is very comfortable with you getting totally scammed and lied to. Worst customer experience of all time.

Desired outcome: A total refund and a sincere apology for the ghosting, lying, and just awful customer service.

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9:31 pm EST

Swappa Swappa

I ordered a used phone from a trusted seller on Swappa. I never received the phone. The seller "Matt Pal" in Florida denied any responsibility.

I posted questions on the forum for Swappa where I described my experience. Since then, I cannot access the Swappa website now. It looks like it's treating my attempts to look at the website as a DDOS attack when I try to access information regarding my purchase.

I encourage you not to use Swappa. How can a website's feedback be trusted if negative feedback is blocked by the company?

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9:21 pm EDT

Swappa lack of customer service

Swappa decides on who and what they want to respond to. I asked them, through their only contact info on their website, which is by email, a unique question about my listing, Three emails later, and still no response.

Don't expect to receive great customer support from used electronics dealers. Like used car salesmen, they're slick when it comes to their talk, but when it comes time to walk the walk, they don't deliver as promised.

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10:01 am EDT

Swappa samsung galaxy s8 plus

On August 31 2018, i purchased a samsung galaxy s8+ phone on swappa from consumer electronics for $369.. it was suppose to be shipped to Hiawatha residence in wisconsin dells to carone beckford.. i have yet to recieve my phone, i called they directed me to usps and i have been sent in circles since then. i cant get my phone or my money and i am in jamaica now.

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8:10 pm EDT

Swappa allowed to sell stolen property

Swappa service cannot adequately check the authenticity of the devices. Consequently, stolen devices are sold on Swappa.com and I ended up purchasing one such item unknowingly. After taking the device to an Apple store for service, the store employee ran a diagnostic test and after a few minutes informed that the device is lost/stolen and Apple cannot service the device.
Swappa refuses to take responsibility for this egregious act and the company denies any involvement in handling stolen/lost devices. Yet such devices are dealt on the site.

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6:09 am EST

Swappa avoid

If something goes wrong, you'll be left on your own.
Here's my experience dealing with this company: I chose it for some reason I found cool, but I regret I ever wasted my money on their junk.
They don't stand behind their service (or anything at all). I was sold a used phone which is fine, I was aware of it. But no one told me that it would arrive broken. I immediately asked for a refund knowing that they wouldn't accept a broken phone. I didn't even need a full refund. They refused and referred to their policies. They just exonerated themselves from responsibility. How unprofessional...

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5:49 am EDT

Swappa shop elsewhere

Don't buy anything from them if you don't want to risk your money. Once you have an issue, or prepared to be on your own. Because they have no customer service. Yes, some people work for this department, but I think that most of them are absolutely useless and clueless.
I got no help from them and waiting for 3 months to get my money back. How do you like to be treated this way?

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NEB123
, US
Aug 17, 2018 4:24 pm EDT
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Agree. They are all a bunch of dummies who really have no answers...

Swappa Customer Reviews Overview

Swappa is a reputable online marketplace for buying and selling gently used tech products. The website has received overwhelmingly positive reviews from its users, who praise its user-friendly interface, fair pricing, and excellent customer service.

One of the standout features of Swappa is its strict listing requirements, which ensure that all products sold on the site are in good condition and fully functional. This has earned the site a reputation for being a trustworthy and reliable platform for buying and selling tech products.

Users also appreciate Swappa's transparent pricing system, which allows buyers and sellers to negotiate prices directly without any hidden fees or commissions. This has resulted in many successful transactions and satisfied customers.

In addition, Swappa's customer service team is highly responsive and helpful, providing support to both buyers and sellers throughout the entire transaction process. This level of service has earned the site high marks from users who appreciate the peace of mind that comes with knowing they can rely on Swappa for assistance if needed.

Overall, Swappa is a highly recommended platform for anyone looking to buy or sell used tech products. Its user-friendly interface, fair pricing, and excellent customer service make it a top choice for tech enthusiasts and casual users alike.

Swappa In-depth Review

In Summary: Swappa is a user-friendly platform for buying and selling gently used tech. It stands out for its strict listing requirements, ensuring buyers receive products in good condition. The website is easy to navigate, and the selection of products is varied, covering everything from smartphones to gaming consoles. Prices are competitive, often providing better value for money than new items. Swappa's buyer protection policies and secure payment options give users peace of mind, while the customer service is responsive and helpful. Although it lacks a mobile app and loyalty programs, Swappa's commitment to environmental sustainability and ethical practices adds to its appeal. Overall, Swappa is a trustworthy and economical choice for tech enthusiasts.

Overview of Swappa: Swappa is an online marketplace specializing in the sale of pre-owned electronic devices. It differentiates itself from competitors by requiring all listings to be approved by staff, ensuring that devices meet their functionality and cosmetic standards before being available for purchase.

Website Usability and Design: The Swappa website boasts a clean, intuitive design that makes it easy for users to navigate. The search functionality is robust, allowing for detailed filtering to find the exact product you're looking for. Product pages are informative, providing essential details and images to guide purchasing decisions.

Product Selection and Categories: Swappa offers a wide range of electronic products, including smartphones, tablets, laptops, cameras, and gaming consoles. The categories are well-organized, making it simple for users to browse through different types of tech.

Pricing and Value for Money: The platform is known for its competitive pricing. Since the items are used, buyers can often find deals that offer significant savings compared to buying new, without compromising on quality.

Condition and Quality of Products: Swappa has a reputation for the high quality of its listings. Each product must pass a review process, and sellers are required to disclose the exact condition of the item, including any defects.

Buyer Protection and Trustworthiness: Swappa provides a secure environment for transactions with its buyer protection policies. The site uses PayPal for payments, which offers additional layers of buyer security and dispute resolution.

Seller Policies and Support: Sellers on Swappa are held to high standards, with clear guidelines on the condition of items they can list. Support is available to assist sellers with listing questions and any issues that arise during the sale process.

Payment Options and Security: Transactions on Swappa are processed through PayPal, which is widely regarded for its security measures. This ensures that both buyers and sellers are protected, and personal financial information is kept secure.

Shipping and Delivery Services: While Swappa itself does not handle shipping, it provides guidelines for sellers, who are responsible for shipping items promptly and providing tracking information to buyers.

Customer Service and Support: Swappa's customer service team is accessible and responsive, offering support through various channels including email and social media. They are known for their helpfulness in resolving any issues that arise.

User Reviews and Community Feedback: The community feedback on Swappa is generally positive, with many users praising the site for its reliable service and the quality of the products received.

Return Policy and Warranty Information: Swappa allows sellers to set their own return policies, which are clearly stated on the product pages. Buyers are encouraged to review these policies before making a purchase. Warranty information, if available, is also provided by the seller.

Mobile App Experience: Swappa does not currently offer a mobile app, but the website is mobile-responsive, providing a seamless experience for users on smartphones and tablets.

Loyalty Programs and Discounts: Swappa does not offer a traditional loyalty program or discounts, but the nature of the marketplace means that buyers can inherently save money by purchasing used items at lower prices than new.

Environmental and Ethical Considerations: By facilitating the sale of used electronics, Swappa promotes the reuse and recycling of devices, contributing to a reduction in electronic waste and the environmental impact associated with manufacturing new devices.

Comparison with Competitors: Compared to other marketplaces like eBay or Craigslist, Swappa's strict listing requirements and focus on tech products create a more trustworthy and specialized buying experience. However, the lack of an auction system means that pricing is fixed, which may not appeal to all buyers.

Final Verdict and Recommendations: Swappa is an excellent choice for those looking to buy or sell used tech. Its commitment to quality, buyer protection, and environmental sustainability make it a standout platform. While the lack of a mobile app and loyalty programs are minor drawbacks, the overall experience is positive, and Swappa comes highly recommended for tech enthusiasts looking for great deals on pre-owned devices.

How to file a complaint about Swappa?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Swappa in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Swappa. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Swappa on ComplaintsBoard.com.

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Contact Swappa customer service

Phone number

+1 (860) 479-2772

Website

swappa.com

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