Superior Power Sports / fraud
Okey here's the deal.. I spoke with 4 different sales people prior to making a purchase. Tim, Jacob, Emily, and Timothy. Timothy sold me 2 150cc scooters and insisted I purchase the extra PDI tune up and crate for a better shipping experience.
They had taking about 2 weeks to arrive ( fair enough) from time of payment and allowing a 7-8 day waiting period for them to prepare for shipment. Timothy also said that when they arrive all we need to do is put gas in them as they would be ready - set - go... NOT TRUE AND HERE'S WHY
Once delivered the colors were exact as i ordered ( red and orange ). They arrived on a palet with just the standard cardboard covers with the cheap steel shipping frames that come from china. Lucky i was as they arrived in pretty good cosmetic condition. Of course at this point i was looking at the scooters on the truck as the driver was removing the cardboard so he could handle them better.
Upon inspection and removing the scooters from the steel frames, i noticed a front tire/wheel was damaged along with the luggage racks on BOTH scooters where paint was chipped off. THEY DID NOT MAKE A SPECIAL CRATE LIKE I PAID FOR AND I PAID 300.00 EXTRA FOR 2 SCOOTERS TO BE IN SPECIAL CRATES.
OH !!! It gets worst, , so then i start checking the mechanics that they promised ( PDI TUNE UP ). THE SPARK PLUGS WERE NOT REPLACED WITH NGKS AND BOTH SCOOTERS WERE UNDER 1 PINT OF OIL. ( capacity should be just under a quart when full). I should of NEVER HAD TO DO THIS because i paid SUPERIOR POWERSPORTS the addtionall fees for the Tune up!! All the tires had about 8pds of air and should be about 30psi.
Its been about 10days since delivery and still NO TITLE and when i call they keep Lying like they do so well.
I filed the online Damaged Parts Claim Monday April 2, 2012 for the tire/wheel replacement and still waiting on a Return shipping label.
If you purchase from SUPERIOR POWERSPORTS you will most likely have big issues with how they handle customers and that is hoping/praying your item arrives safely. FOLKS... it is a horrible experience and we were going to tell our friends about possibly buying from them. NO WAY !!! We're also considering filing claims with the BBB and the calf AT General.
One more piece of info TAKE PICTURES OF EVERYTHING and right from the Truck it arrives in. we did..!!
I will also come back here and do a follow up.
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