Sunstate Movers / Scammers
As with most of the other complaints, I had similar problems. Cost was much more than original "binding" quote. They showed up 6 hours after the agreed pick up time. Also, they did not deliver on the scheduled day, even though they verbally agreed to it several times before they left with my belongings. READ THE FINE PRINT!! They do NOT guarantee anything, including on-time delivery. I am still waiting for my belongings and no one is telling me when they will deliver it. Every time I call to get an update, or complain, I am put on hold for upwards of 45 minutes. Today when I spoke with a representative I told her I deserve an apology for all of the grief and extra costs this has turned into, and her response was "I don't owe you an apology, I didn't do anything to you." Some professional customer service would be the least they could offer, her behavior was appalling! I could visualize her sitting there picking her fingernails and snickering!
sunstate movers are only professional and "nice" until they get you to sign the "binding" contract, " which binds you, but not them. Then they overcharge you and disappear with everything. I trusted these people and they have completely screwed my family. We had to go buy house ware items and clothing because they have all of our belongings. Don't believe a word that comes out of any of their mouths! Read everything before you sign!!