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Sun International / unethical behaviour

1 South Africa
Contact information:
Phone: 0826225645

I received an sms saying I had draw stay nights, I booked at wildcoast sun for the 11th March. upon booking I was not advised that I did not qualify for this. I travelled all the way from ladysmith to spend the night at wildcoast only to be told that I do not qualify for the draw stay night and I would have to pay R750 to spend the night. after travelling for 4 hours to get there and being told this at 5pm I had no option but to pay for this night and stay the night. I asked to speak to the manager on duty and he was very unhelpful, he just said its my duty to check the status of my card before book. one I spent money on travelling to a place than more more on unforeseen expenses of having to pay for the night. he is no way tried to assist me at all after me explaining my situation. I have dealt with sun international for many years and I am very disappointed in the service I received, I have had many free nights in wildcoast and sun city and having to drive all this way for nothing is very disappointing and certainly unexpected. I have a copy of my receipt. the desired or fair resolution would be to have my R750 refunded into my credit card and be compensated for wasting my time as well. I will leave that up to the company to decided how they will do that. I am terribly upset by this and I would not recommend people to deal with sun international if this is the kind of service received. my phone number is [protected], my mvg acc no is [protected]

Ni
Mar 19, 2018

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