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Summer Winds Resorts / uncomfortable with continuing contract with company

3179 N. Gretna Rd, Branson, MO, United States
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Accepted an invitation to Stormy Point in Branson by Summer Winds Resorts. Did the presentation which took over 2.5 hours which was no big deal. Our salesman was pleasant, mildly pressuring, but not pushy. We bought into a program. It really seemed like a good deal. Got to thinking about it and starting researching on the internet. Found lots of negative comments and issues with this company. Met with our salesman, Brian, for breakfast at Shoney’s and told him of our concerns and we wanted out of the contract. He tried to explain away the negative comments but couldn’t really defend against the comments. He told us to be at the Preview office after 1030 to cancel. We arrived at 1025 and were taken straight back. A tall man who never identified himself said, “where are your request for cancellation letters?” I said, “I know nothing about this and Brian just told us to be at the office at 1030. He said, “I have to have a letter?” I asked, “do you have a request for cancellation form?” He said, “No.” He said, “just write it on a sheet of paper.” I asked, “do you have a piece of paper we could use?” He said, “I do not have a piece of paper.” We took a piece of paper out of the scratch pad that was in the binder they gave us and wrote a request to cancel contract on it. He then said, “I need both of your drivers licenses and the credit card you put the deposit on.” He returned a few minutes later with a receipt crediting my credit card for the amount of the deposit. I signed it and he gave me a copy. He then said, “follow me.” He escorted us to the door and opened it. I felt like we were figuratively getting a kick in the butt out the door. I told him that he was the rudest business man I had ever dealt with. He said, “Have a nice day” and shut the door behind me. The day before everyone was friendly and personable. After we said no, it was like we were the enemy. Glad I read reviews and I would not buy from them just because of the attitude shown towards us. The obnoxious man’s name was Todd Smith. The only reason I know that is that his signature was on our copy of our request for cancellation letter. Buyer beware. Please read and research for yourselves. Good luck. You have 5 days to cancel a ‘timeshare’ contract according to the Missouri Attorney General. They are also supposed to give you a boldfaced document explaining you have the right to cancel. They did not provide us with document but didn’t find out till later that it was required. http://ago.mo.gov/divisions/consumer/consumer-topics/vacation-timeshares Check out: http://www.redweek.com/forums/search?query=summer+winds&forum_id=all&search_by=posts&submit=Go http://www.bbb.org/search/?type=name&input=summerwind&location=Branson%2C+MO&tobid=&filter=business&source=bbbse&default-source=bbbad&radius=&country=USA%2CCAN&language=en&codeType=YPPA https://www.complaintsboard.com/?search=summerwinds

Re
Dec 29, 2015

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