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Suburban Propane review: Price gouging 58

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1:06 pm EDT
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We recently bought a house that had a 500 gallon propane tank that was being rented from suburban propane. Before signing up on a 3 year lease for the tank, we researched pricing from 4 other competitors. Pricing from all were within 5 % of each other, so we decided to go with suburban even though i had already been using pacer propane at another property i own and had been satisfied with their pricing and service over the past 10 years. This was a major mistake - - at the second fill - up, suburban's price was over 60% higher than their original quote. I again checked competiors prices as well as the bills for fill - ups on the tank at my other property serviced by pacer and found that suburbans price was 30% higher than everyone else. We contacted brenda at suburban's tacoma office she advised us that their price was the going rate, and that the quotes we had from other companies were just for first time customers. My wife called and asked to be removed from automatic fill up, and was advised that suburban could not do this, and that it was not suburban's policy to allow customers to not be on automatic fill - up. I finally had to call myself and go round and round with their customer service staff to get removed from the auto fill - - basically telling them that i was not goine to pay for unathorized delivery. Once our tank was down to about 75 gallons, my plan was to rent another tank - - the difference in price on one fill pays for three years of tank rental. After checking competitor prices we called suburban for one final price check before changing - - they were still 30% higher. Now here is the real burn - - once suburban knew we planned to switch - - they dispatched a truck on sunday to fill our tank - - even though they had not been authrized to do so. When i called brenda again - - i received the run around and was given a couple options - - i could pay $195. 00 to terminate the service and another $340. 00 to pump out the propane they had delivered, or stick with the same excessive price and crappy customer service suburban provides. I did ask to talk with a supervisor, and was told they would get back with me - - well that has not happened. I would not recommend that anyone use suburban - - ever!

Bhrett monroe (Extremely dissatisfied customer)

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The complaint has been investigated and resolved to the customer’s satisfaction.

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58 comments
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L&D
, US
Jul 16, 2019 12:12 pm EDT

I have also been a victim of price gouging by Suburban. I have used them (or their predecessor company) for almost 30 years. Last December, they charged me over 80% more than what my neighbors are paying. When I first moved into the neighborhood, their predecessor company was the only company that serviced our area. Naturally, I thought I had no choice. That ended and there are choices now, but I didn't know until they had already filled my 250 gal. tank. I tried to dispute the charges and they said they charge the customers who lease their tanks much more than the customers who buy the tanks (even though I pay a yearly rental fee). I asked how much it would cost to buy the tank, and they said they don't sell tanks anymore. Kind of a catch-22 situation, if you ask me. Yesterday, I received a bill for my yearly rental fee for the tank and it is 80% higher than last year. They have no shame. I will never do business with these people again. I'll have to use up the rest of the tank which will probably be this coming fall, and I'm expecting to be gouged again somehow when I end the service.

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Cornholed at the county clink
, US
Feb 16, 2019 10:59 pm EST

Suburban Propane is a rip off. I was charged one amount for gas and then I called a different company to find out it was about 40 cents cheaper per gallon. I called Suburban and was basically told by a [censored] named Barb Derr that it was because of the trucks not being able to travel because of the weather. I am seriously considering getting rid of them. It might cost money to get rid of them but it will be worth it in the long run.

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G and J
, US
Jul 23, 2018 8:07 am EDT

Shortly after purchasing a second home in the country we received a letter from Suburban Propane (Indiana PA) informing us that we needed to contact them to open an account and continue service . I called and set up an account and said that because the three 100 gallon tanks were almost full it would be many months that a refill would be necessary .
However for some reason during sub freezing temperatures last winter, without notice or permission, they entered our property and took the three 100 gal tanks . I had winterized the property by shutting off the water, turning on the heat tape at the water inlet and setting the interior thermostat to 50 degrees . Yet because of Suburban Propane, both toilets cracked, the hot water heater is damaged and the under sink water filter ruptured. They still have to reimburse us for the propane still in the tanks - each about 3/4 full at that point
Why this isn't TRESPASSING, VANDALISM and THEFT ...I don't know .

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O. Whipple
, US
Mar 28, 2018 1:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We were told by Suburban Propane service tech that we had a corroded propane tank and that we should call Suburban Propane to schedule installation of a new propane tank. That was in November 2016. Five months later (March) we finally got it installed...after numerous phone calls and missed commitments and rescheduling efforts (due to no propane tanks----on backorder).

Doris (out of the Clearwater, Fl) office was very nice and communicated with us on a regular basis, ...HOWEVER management made commitments to us that were missed. They seem to be understaffed and demonstrate weak customer service.

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Vini38804
, US
Jan 03, 2018 4:50 pm EST

Here in Tupelo MS, ever since Dowdle was bought by Suburban it has been unfair practice after unfair practice. Managers hide behind their sales ladies who cannot make any decisions on pricing. Price gouging seems to be the Suburban business model. They made me pay 2.99 for 200 gallons in Nov 2017, today they want 3.97 per gallon when the going rate was 2.30 in Mississippi (Nov 2011). They take advantage of peoples desperation to be warm. I'm down to less than 100 gallons - will wait for this to completely run out and change to a better company.

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Buddy Travis
, US
Dec 14, 2017 7:37 am EST

Here in Alabama there is a law against price gouging Propane. But Its only in effect in cases of Emergency. I have a tank rented from Suburban. I called the other day to check Propane Prices. Suburban wanted $ 3.96 a gallon. So I called a couple of others and got prices of $1.29 and $1.25 with a $29.00 delivery fee. Its a shame we have to pay a penalty for renting there tanks. It should be an award for doing business with them. Non the less I told them to come get there tank off my property. I would advise others to do the same.

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Gene Pickett
, US
Jul 07, 2017 11:16 am EDT

They continued to charge me winter prices well into late June . Their fee structure is a rip-off. I bought propane at this location for 15 years and never had a problem. Then it was re flagged Suburban and all these bogus fees, none of which are quite same at my neighbors house, began to appear. Have changed to a small family owned business... GREAT prices and service. As an older retiree, it is a difficult to make a change... but trust me, do the math and will act sooner or later.

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Ron Phillips
, US
Jul 06, 2017 9:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been a customer of Suburban propane for the past three years and on March 14, 2017 asked for a delivery and was charged $4.029 a gallon. Looked on line at the going rate for my area, Found the rate was $2.79 a gallon. Very dissatisfied with the service and being ripped off. The company should be investigated and refunds for the difference should be made.

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clash10660
, US
Feb 12, 2016 3:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Suburban purchased my local supplier 2 or 3 years ago. So I've had the same company/contract for 15 years total. Pricing Propane two weeks ago I was told 3.09 per gallon to fill up. Research shows residential prices should be sig less. I called customer service today to ask about rate and why my contract rate is so high. I was told the best they could do was 3.05. When I asked what there rate is for delivery if I owned my tank, she shyly told me 1.75. (CHOKE). So I have no choice to get a fillup due to weather conditions but I will be buying a tank this summer and giving my business to the lowest bidders in the future (Suburban will not be on my call list).

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K E wallace
, US
Dec 29, 2015 12:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

I Totally agree with all the PRICE GAUGING COMPLAINTS. I called today to ask for a fill of only 50 gals. as I know Suburban raises their prices during the winter and felt it was all I could afford at the tune of $4.57 a gal. I was told the minimum purchase HAD to be 100 gal.=$457.00. Delivery won't be til next week, so I will diligently check for any alternative propane companies. I think my options are slim here in Kuna.

italstal54
italstal54
, US
Nov 07, 2015 11:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have also been price gouged!
A set pre pay amount per month for one year was agreed to on a full tank on September 2014. About halfway through the year our payment jumped 80 a month to 100 a month without notice only the bill in mail! When I called, they said it's because of rate hikes... I thought how can a rate change for something I had already bought in bulk for the year at said set per gallon price, not a refill this was a first time fill up on an empty used tank. AVOID if at all possible!

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Geli Von Der Sauk
, US
Nov 03, 2015 6:46 pm EST

I had a delivery from them about 2 weeks ago. Going rate for propane from their local competitors is 3.14 per gal. They charged me 4.29 a gallon. Called to complain and they lowered to 3.49 a gallon. Not great but better. I was told I had to pay a higher price because I use less gas than others. What a crock, you are going to pay the same price if you use the gas or don't use it. Go figure! Guess what, I'm on them and going to have their tank removed, and have their competition come in and bury me a new tank and supply my gas. I'm tring to purchase the tank and they won't even call me back or issue me a new bill for the lowered price. What a bunch of thevin' bastages! I think it's time to call the attorney general of the state on them and see about this price gouging stuff that they are doing.

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Fritz5200
, US
Nov 01, 2015 9:22 pm EST

Suburban will fool you with a low first fill price that will be close to other company's. But always ask what the next few fillings will be priced at. Suburban quickly jumps the price up every time they refill your Tank.
Always check around for prices and not just the first fill price, also tank rental and length of contract.
Richmond area try Parker propane or Revel propane for good price and service.

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Fritz5200
, US
Nov 01, 2015 9:11 pm EST

Yes by all means check around! Best time to switch is Summer, usually can get free hook up and tank delivery if you already have the connections. Suburban is the Highest Priced propane Company, and the Virginia office managers are rude and not helpful at all. They just don't care if you quit service.

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Reviewer62803
,
Aug 16, 2015 3:35 pm EDT

I have been a customer of Suburban Propane for one year. During the year, there has been a significant increase in the cost of propane provided by Suburban Propane. I soon received an $ 1100.00 bill and a "pre-pay" offer for the winter months under the pretext that I would save money by buying propane at the cost of summer pricing, instead of later at the winter pricing. I was currently being charged $3.51 per gallon with a pre- purchase winter price of $ 3.16 per gallon.

I began checking other propane providers and quickly discovered the current price for propane was a $1.39 per gallon, less than half of Surburban Propane's pricing. The provider I contacted also had a winter lock in rate of $1.69 per gallon, with no up front cost or "pre-pay", as Suburban Propane required.

I contacted Suburban Propane about their pricing. They lowered the cost a small amount, but refused to meet their competitors price.

In reviewing my bills, I noticed an ironic charge on my bill. A safety charge of $9.00. If I were to ever go back to Suburabn Propane, I would request they not charge me for a safety fee and go rogue. It would be interesting to see the unsafe handling of fuel delivery. I have since left Suburban Propane. I tried to resolve this issue through the state utility commission, only to find out they do not regulate propane companies.

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EWBAWB
Manchester, US
May 26, 2015 7:52 pm EDT

This an unregulated monopoly. There are very few options in the are and they have gouged my Mother who is quite elderly for years. They will try to screw even their long-term customers because they know that most people are not watching carefully or dont have any easy options to switch propane suppliers. These people should be regulated by the State of Vermont until it can be shown there is real competition for these products and services. I would have no complaint if there was real competition for this product but there isnt and their CEO makes millions by ripping people off.

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Propane4Less
Galway, US
May 22, 2015 7:14 pm EDT

Join the Galway Co-op. You can't buy propane for less. www.galwayco-op.com

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grandmah
Cohoes, US
Jan 27, 2012 6:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My 55 year old brother passed away May 2010. I was the admin. of his estate. I paid off all of his debts. Now about this company. My brother had a mobile home in Saratoga Springs he was retiring to. First, they over charged him for his propane, I think he took care of that, not sure, but what is really bothering me is that I keep getting a past due letter stating he owes them $10.70 for the rental of their tank! My other brother inherited this mobile home and has taken the responsibility of the propane and all the other bills associated with this mobile home. They know this, but they still keep sending me this bill. I have sent it back to them, several times, giving the address of the place and my other brothers name, which they already have, but I still keep getting this D*** bill! Every time I get the bill with my deceased brothers name on it, it opens the wound I have been trying to heal of losing my brother. He does not owe them anything and I am so upset about them shoving this bill in my face! I know this isn't a big deal to anyone else with problems with this company, but it is to me. The loss of my brother is devastating, and to have a stupid bill come over and over again for something he doesn't even owe, that is just plain ignorant!

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NJ- Jersey Girl
, US
Nov 03, 2014 3:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I think it is absurd that the going price for propaine from Suburban is $3.94 and was told that I am lucky to have that rate as "other people" pay more. They could not inform me exactly who the "other" people were. I think Suburban Propane is raping their customers and lining their own pockets with money. A comlete rip off!

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rlk557
State College, US
Sep 25, 2014 7:50 am EDT

Looks like Michigan AG has filed a suit against AmeriGas for propane price gouging.

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Earthy
Crandon, US
Jan 28, 2014 11:58 am EST
Verified customer This comment was posted by a verified customer. Learn more

Many people buy their propane tanks so they choose who fills it at any given time. Depending on how old the tank is, the capacity and condition, the price can vary. Our 500 gallon tank was new and in great shape. We paid $500 for it. Now, we keep our proof of purchase handy so we can prove to other companies that we own it and have the right to have anyone fill it.

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amsterdambirdlady
Waverly, US
Jan 24, 2014 7:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been with this company for 20 yrs.. When they switched owners a few months ago and changed the name to Suburban, I didn't think much about it as this isn't the first new owner. I am on a fixed income and receive assistance for my heating bill. When the voucher came through they came to fill my tank. Propane should be about 2.60 a gal. in my area. I checked with a company called Litter in Chillicothe. They charged me 3.99 a gal.. if it were at the right price I could have gotten 2 fills but not at this ridiculous price and I may not have enough to get through the winter now. I don't have money for any more. These rip-offs should be sued!

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amsterdambirdlady
Waverly, US
Jan 24, 2014 6:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been with this company for 20 yrs. but it wasn't always suburban. it was called blue flame. Propane should cost about 2.60a gal. in my area and they charged me 3.99a gal.. They are raping us and it must stop! I am on a fixed income and can not afford these outrageous prices... I will be switching to a different company as soon as possible. I would like to see them sued for their price gouging!

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njgas
, US
Feb 01, 2010 10:42 am EST

I have used Suburban Propane for 12 years, on my recent bill they increased my cost for $3.55 per gallon to $5.50 per gallon. I shopped around and asked neighbors and the concesus was $2.95 per gallon was the going price. when I spoke to a manager he insisted that $5.50 was the going rate however would reduce my current invoice to $2.95 and lock me in at $2.95 for 1 year. It appears you have to be complain to get a fair price from Suburban. I forwarded a link to this website to the manager asking for a response from the President of Suburban and assurances that i wouldnt be gouged in the future.

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lulu1313
Oneida , US
Feb 22, 2010 9:12 am EST

I recieved propane on January 21 and was shocked to see I was charged $451.9 PER GALLON FOR PROPANE. This price was almost double what the other suppliers in my area are charging and is more than double the New York State residential average.

I called again on February 22 for propane and was told by the customer service woman I would be charged $4.49 per gallon and that was the "fair market Price" When I absolutely REFUSED to pay that price and advised her the fair market price was at $3.12 per gallon in our area for this week she called me back and lowered it to $3.389 per gallon. Their prices are all over the place. I have NEVER heard of these prices in my life and it sickens me that hundreds of thousands of people are getting ripped off.

WEBSITE WWW.SUBURBAN-PROPANE-CLASS-ACTION.COM CHECK IT OUT IF YOU HAVE BEEN RIPPED OFF BY SUBURBAN.

Lacey West

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NewtonNJ***
Newton, US
Feb 26, 2010 4:14 pm EST

I have autonmatic delivery and use about 1500 gallons for the year. I previously did a pre buy budget plan but when the pre buy ended up being more than the reg del price last year, I decided not to pre buy this year, , Needless to say, the per gallon price has been at least $1.00 more than two other propane companies. I was going to change around the end of December, but w/ work, I couldn't make a place for Eastern to put 2 new tanks in while i still had the Suburban tanks. When I questioned Suburban, they also said all other price were " introductory". I responded knowing different, I am a heating contractor in NNJ, and have heard these stories from many other people. There tanks are going as soon as I have a chance to take off and change to oil...
1/9/10-188 gal, $4.12, reg fee 5.62= $782.83
1/23/10-115 gal, $4.12, reg fee 5.62= $483.90
2/8/10-146 gal, $4.19, reg fee 9.62= $625.32

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unhappy in brentwood
26967 marsh creek rd, US
Mar 11, 2010 11:25 am EST

I am a renter of a house with propane and when I moved in a year ago the price of propane was 1.87/gallon which was totally reasonable to fill up a tank. Well when november of this year hit, we expected more useage due to winter time but were slapped with bill of $1, 000 for one month of heat at 4.24/gallon. When my landlord called other companies they were about a dollar lower than this. What is sickening is reading about how this company has billion dollar stocks that are skyrocketing while they are hitting hard working people in a already bad economy with these prices. My bill for a quarter tank, which is due to not using any heat and just my hot water and stove for this month was $401.00 at 4.29/gallon. Oh and my fiance had to move out of state because there are no jobs here too.. thanks suburban propane to adding the cherry on to my sundae.

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S D Sevinsky
Coudersport, US
Apr 22, 2010 8:50 pm EDT

Nice to know I am not the only one getting screwed. I have a 500 gallon tank but I burn wood so since I do not use much gas their last quote to me was over 5 bucks a gallon, others are paying under 2 bucks. Also they decided to start billing me for tank rental. I have not payed it and monthly I get a new bill with 18% interest even though I signed a 3 year contract with them which states euip rental, N/C..HELPPPPPPPPPPPPP Where do we go, the BBB...

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NonServiam
, US
May 11, 2010 7:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I believe Suburban Propane is price gouging. Price went from $3.4939/gal on 12/10/2009 to $3.6939/gal on 12/29/09 or a 5.7% increase. This was largely in-line with the national average, which went from $2.346/gal to $2.463/gal or a 5% increase.

But then Suburban Propane's price skyrocketed to $5.0390 on 3/9/2010, or a 36.4% increase. While the national average only went to $2.649 or a 7.6% increase. At this point Suburban Propane's prices were over 90% higher than the national average.

They remain artificially high to this day. I called around on 5/11/2010 and was quoted the following prices: Cenex $2.56/gal, Ferellgas $2.60/gal, and Amerigas $2.94 gal. Suburban Propane was still charging $5.03/gal.

When I called to complain, they told me they were not adjusting bills due to propane prices. I was told the price increase was due to market forces. But I disputed this because both February and March were unseasonably warm in Seattle. 22 days in February reached a high of 50 degrees or above, as did the first 7 days of March.

After they refused to adjust my bill, despite their clearly unwarranted price increases, I told them to close my account. They tried to bill me an extra $150 for early termination claiming I had a 3 year contract- which I disputed. I made them actually pull my paperwork and check section 4 which clearly stated I had a 1 year contract. Finally they relented on the early termination fee.

Moral of the story- call and get the price before every fill up. If you have auto-fill cancel the service. And if you can, cancel your contract and sign up with someone else.

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Rob Dinkins
Springville, US
Aug 18, 2010 9:01 am EDT

Suburban Propane never fails to suprise me. I had my wife call (didn't give her name) to see what the price was per gallon for propane. They told her $1.99 a gallon (summer price) at Paris, Tn. store. I turned around and called as a loyal customer and was told the price was $2.49 per gallon. This was only 30 minutes after she had called and she told them she "wasn't" a customer! These guys are the biggest rip off of any propane company I can think of. I called another local seller and was told their price was $1.59! Also, they charge you $60 a year for tank rental!

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Chris F.
Sarasota, US
Feb 15, 2011 1:24 am EST

Just got my (leased) tank filled today. $5.99.gallon! from Suburban Propane. According to what I read as national average(s), this is twice that price. They pulled this on me in October 2009. When I complained, they compromised by offering me 1 year @ $2.80/gallon. I agreed, and initially had some billing issues, but after a few calls to billing, they honored the agreement. I had called a competitor, who sold propane at that time for about $2.60. I was tempted to switch from Suburban to that competitor. Now, it’s back to $5.99 again. NOTE: I’m not shopping to save every last penny, ….I don’t mind if Suburban is a larger company with higher overhead, thus needs to charge a little more, but I’m not paying 100%+ more. You can bet I’ll be calling around again!

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Joe Sacotte
Seattle, US
Jan 08, 2012 1:39 am EST

This seems to be systematic practice of Suburban Propane. I've had the same experience with the office in the Marysville WA. They did offer a dollar a gallon credit when I complained about the price being 200% of thee local competitors. My situation is not resolved; a CPA claim possibly a class action may be the result.

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deborah clementi
Freeville, US
Mar 27, 2011 2:06 am EDT

here another complaint, they told me i was on a buget plan being disabled, in may i paid 120.00 a month then aug came and they said they ajusted me to 45.00 a month and what i paid befour will pull me thur the winter.well now its march and they want 450.00 a month for the next 4 months.thats more then half my disabilty check each month.they told me go seek heating help if i can.but im still responsable for the bill which there saying is omost 2, 000.00 now.weres the law in this? 10 times more and tuff for a answer.im in Tompkins county New York

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bubbasmith182001
Dexter, US
Mar 09, 2011 12:03 am EST

A very special tool is needed for that and not just anybody has one but the best way to get it removed is to pay the bill!

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GREGWANAT
Hillsborough, US
Feb 28, 2011 11:44 pm EST

I'm very tired of these rat [censor] @#$%$#@!
I use very little propane, so they have instituted a "Minimum
Delivery Charge. In my case over $85.00 for 12 gallons of propane. Of course $5.00 a gallon for heating oil, (#2 diesel
with out the road tax.), is a real rip-off. Google "Suburban
Propane Complaints" for a few ours of reading.

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Stingray845
Mahopac, US
Feb 27, 2011 3:16 pm EST

I am completely and utterly outraged!
We just got a delivery of propane on Marh 22nd, and I was stunned to learn that we paid $5.085 a Gallon in the Lower Hudson Valley market! Really Suburban Propane? How can a company get away with this? This morning I logged onto the NYSERDA website to get the region average and found it was $3.16 a gallon. Suburban propane has officially made my list and I want retribution. It's time to say enough is enough people, money is tight and they are taking advantage of us! Rise up and take a stand, we can make a difference.

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Chris F.
Sarasota, US
Feb 16, 2011 8:06 pm EST

Hey Stealth Pilot, ...First, my propane gas tank is a lease, ...thus I am locked into buying my gas from them. They fill my tank about twice per year, and you're never notified in advance when they're coming, or what the price is going to be. You just come home from work, and find a bill on your door knob. Second, this complaint does serve a purpose, because most people just assume that gas from 1 company will be competitive with another (within 10-15% I would guess is reasonable). There is NO OTHER REASON why Suburban charges the prices they do. None of the reasons you cited are applicable in my situation, as I have now called 2 other companies, and $3.84/gal. is their max price vs. $5.99 what I was charged. I just need to Suburban's tank out of here. Just Google "Suburban Propane Complaints" and you will be inundated with messages from upset customers. Thanks to the internet, we can now all compare our service/prices. Most people just dutifully pay their bills and assume that the companies' prices will be within reason of their competitors, and they're not being gouged. My posts are meant to warn people otherwise. If my post serves no purpose, then what brought you here, and why did you respond? If you're happy with your propane service and prices, how did you find your way here? Maybe you work at Suburban, since I learned that they monitor the internet daily looking for complaints.

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Chris F.
Sarasota, US
Feb 15, 2011 1:11 am EST

Just got my (leased) tank filled today. $5.99.gallon! from Suburban Propane. According to what I read as national average(s), this is twice that price. They pulled this on me in October 2009. When I complained, they compromised by offering me 1 year @ $2.80/gallon. I agreed, and initially had some billing issues, but after a few calls to billing, they honored the agreement. I had called a competitor, who sold propane at that time for about $2.60. I was tempted to switch from Suburban to that competitor. Now, it’s back to $5.99 again. NOTE: I’m not shopping to save every last penny, ….I don’t mind if Suburban is a larger company with higher overhead, thus needs to charge a little more, but I’m not paying 100%+ more. You can bet I’ll be calling around again!

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William B
, US
Feb 09, 2011 10:06 pm EST

link to class action lawsuit against suburban: http://www.suburban-propane-class-action.com/

my yearly horror story will follow

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EddyH
Hewitt, US
Jan 27, 2011 7:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I hear you. I called to leeave SP this summer and they offered me the pre-buy program where I locked in at a low rate for about 400 gallons. So far so good. I assume when I go over 400 gallons its going to be expensive but I am hoping not to go too far over. Next summer I will do the same if the lock in price is good enough. Many neighbors have oil and they pay through the nose also. The best option is switching to Natural Gas, but it is not available in my neighborhood. I wish they would build out the pipeline I would be the first on the block to switch over. So for now I burn a couple of cords of wood in the stove each winter and keep the house at 60 degrees to save money. It's cold and it smells but, soon it will be March...lol