[Resolved] Stylewe / confusing shipping notices (1) "order shipped (2)"order delayed!"
On sept 22 I placed order #9N468833, sub order #1545230, for a mermaid long sleeve midi dress. On sept 29, 9:27PM, I received notice the order had been shipped. On sept. 30, 3:50AM, I received a second notice "Oder is Delayed!"
I'd like this to be clarified.
Under their "Customer Care Service' is printed the following:
Beijing Xike Network Technology Co., Ltd.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
StyleWe Customer Care's Response, Oct 12, 2016
Sorry for the confusion .
Due to there is a technical issue with our email system, the email we sent exist the bug .
Actually your order have sent in Sept 30th and it was delivered On:Tuesday, 10/04/2016 at 1:34 P.M.
I've sent the tracking information by private Massage, pls note to check it .
You can log in our website to check the tracking number and order status as well.
If you run into any issues, feel free to drop us an email ([protected]@stylewe.com)and we will get back to you ASAP.
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