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Straight Talk Wireless / canceled order and still charges account

1 Miami, FL, United States
Contact information:

Ordered new phone($798.43) 11/2/2018 received email order([protected]) was submitted.
on 11/5/2018 received email order was authorized and is in the payment approved status . Payment pending on my Credit One account .
On 11/7/2018 $798.43 posted to the Credit One account (2469216n6xhr2j39)
On 11/9/2018 contacted customer service regarding status of order was transferred several time then told order was canceled and funds were refunded .
I made contact to Credit One account was not credited and funds .
contacted customer service for the 3rd time transferred 3-4 more times still no reason for order being canceled and still no credit to my account .

Nov 9, 2018

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