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Stewart & Hamilton Mattress



Complaint Rating:  92 % with 51 votes
92% 51
Contact information:
American Freight
4782 Muhlhauser Road
Fairfield, Ohio
United States
Phone: 513-874-8777
We originally purchased a king size Orthopedic chiro KG mattress & box springs from American Frieght on April 4, 2009. Within 30 days we had to return the mattress set as the mattress was sinking in and becoming miss shapened in the areas where we slept. On May 5, 2009, we returned the above mattress that was under a 10 year warrenty. When we arrived to return the mattress, they had no problem taking the mattress back and we even upgraded to a Stewart & Hamilton Excelsior pillowtop mattress and box springs. Within 6 months of having this mattress we started having the same trouble. Unable to sleep on this mattress and now with winter over and having nice days to take the mattress back, we returned it today (March 31, 2010), and were told that it would not be returned due to stains on the mattress. Please note: These were very small wear stains, not even close to the size of a dime. We were told that the manufacturer would not take the mattress back because of these stains and voided their warrenty. When we purchased either mattress we were never given the manufacturer warrenty, and were never given this information. Funny thing though, they sold us the mattress with a stain on the side that was caused in shipping and it even states on our receipt that the stain would not void the warrenty. This stain is much bigger than any stain on our mattress!! So here we are with a bad mattress that American Freight won't even consider returning and we are now out $584.68. Please do not purchase a mattress from American Frieght, it will be nothing but a pain in your neck, back and wallet!! It is worth spending the extra money to go to a reputable mattress dealer!!!
Complaint comments Comments (17) Complaint country United States Complaint category Mattresses
More Stewart & Hamilton Mattress Complaints & Reviews
Stewart & Hamilton Mattress - stewart & hamilton mattress


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A  15th of Apr, 2011 by    0 Votes
Bought a Stewat and Hamilton at American Freight - just about 3 years ago - same problem with sinking and coils coming up through the mattess. Bought couch and loveseat there also, one end of each has sunken in and you can feel the springs when you sit down - I WILL NEVER PURCHASE anything else from AMERICAN FREIGHT OR STEWART AND HAMILTON !!!
N  23rd of Jan, 2012 by    0 Votes
I bought a Stewart and Hamilton at American Freight i ave had it for less than a yr and i have coils comeing throught the matress and as of yesterday my box springs broke so i called them today and they said they only have warrantys on the matress not the box springs but i could purchase another one and they would give me 30.00 of regular price i thinks its crap and they WILL NEVER GET ANY OF MY MONEY AGAiN!!!
D  27th of Aug, 2013 by    0 Votes
I only had my queen size (dream sleep) one year it is sinking in the middle I have to sleep across the bed I am not pleased with it. For the price people pay to supposedly to have a nice & good mattress. It not worth the money.
D  9th of Nov, 2013 by    0 Votes
Carlton place mattress set...;. horrible with in the first 6 months of buying it it has me rolling down to the middle. no way to flip, horrible would no recommend to anyone or a dog. Would love to get a new one but not with your products...
A  19th of Jan, 2014 by    0 Votes
I wish I could post a pic... Carlton (luxury mattress... what a joke) is becoming Mt. St. Helen's when I get up - there is actually a peak ^ - where I "try" to sleep when I get up in the morning - just noticed this recently - have probably slept on it less than a year. As another reviewer said... HORRIBLE, HORRIBLE, HORRIBLE!!! Been waking up in the morning - and both my hands are numb... Thats right! NUMB - been told my doc - this is a common problem if you have a mattress that sinks down with your core - and if you are a side sleeper like me - well... This is just criminal... Don't buy one of these unless you are under 22yrs old or so... It might work out - otherwise - I would love to have a bon-fire party with this one. !!! Looking for a new mattress now - Can't wait to get some good sleep!
N  12th of Feb, 2014 by    0 Votes
I also purchase a Stewart and Hamilton mattress from American Freight. With in 2 months it started to signs of sinking in the middle. I flip the mattress over hoping that would solve the
problem. Well now after just having the mattress over 4 months the sink hole is even larger. An American Freight employee told me to take a picture of the sink hole using a broom and tape measure but the sink hole is bigger than broom which means it will not show the sink hole on the photo. The employee then say " then the sink hole is not there" as if I don't noticed it everyday as I make my bed. As I read other customers complaints I can contest to the Stewart & Hamilton mattress is a piece of junk. I just wish I would have visit this website before I made my purchase.
N  8th of Mar, 2014 by    0 Votes
the worse mattress we have ever had sinking in the middle had this for 3 months stewart hamilton execlsior bought at american freight they sale junk i would not remend any one to buy ther
D  2nd of Jul, 2014 by    0 Votes
N  13th of Nov, 2014 by    0 Votes
I purchased a Stewart and Hamilton Royal Ultra Mattress/box spring and it is very faulty! The mattress is in my guest room. I am ashamed to have anyone sleep that nightmare!! With every move you make the bed makes awakening noises. Well, so much for a good night's rest and sleeping in luxury as it promises. Now, I am awaiting the manager to get with his boss that must get with his boss (...and you get the idea!...the run around) Save yourself the headache and DO NOT BUY A MATTRESS FROM AMERICAN FREIGHT!!!
N  18th of Jan, 2015 by    0 Votes
I purchased a Stewart and Hamilton full size dream sleep mattress and box springs paid $60.00 to have it brought to my home on Oct 16, 2014 on Oct 30, 2014 had to rent a UHaul at $42.00 to take it back the sides where breaking down on it. Got another one because they do not refund and the sides are breaking down again. They tell me to talk picture of it and email it to them. That they will probably give me a different one again. And that I will either have to rent another UHaul to do this or pay for them to do this. My $400.00 purchase has already cost me $120.00 in just getting it. This place is a big rip off.
A  30th of Jan, 2015 by    +2 Votes
Having same problems on what was supposed to be a ten year warranty. Now they want to give us $418 to purchase another mattress from them which i will not do. May get a lawyer to make a call to see if that helps. DO NOT BUY FROM AMERICAN FREIGHT. APPARENTLY THERE IS NO WAY TO GET TO "MANUFACTURER" DIRECTLY
N  23rd of Feb, 2015 by    +1 Votes
I to purchased a stewart and hamilton mattress from american freight and i rotated the mattress every other week and still had the sinking in the middle and the buldging sides. I returned 2 of the mattresses and the 3rd is propped up against the wall because american freight said i had to take pictures to send to the manufacturer.????????? WTF . I have every intention of taking the piece of crap back to american freight and telling them and who ever is in the building what i think about their @$@^$* stewart and hamilton
N  29th of Oct, 2015 by    -1 Votes
I wonder if all the people who are complaining about mattress's are overweight? Millions are sold and nobody ever posts how great they are but when we hear just a few complaints coming from obese people we should stop to reflect perhaps?
N  29th of Oct, 2015 by    -1 Votes
If your Mattress is sinking in maybe you should go weigh yourself before you blame the manufacturer.
N  7th of Feb, 2016 by    +1 Votes
Millions are sold ROFLMAO, look at who their main customers are. Prisons, Hotels and Motels, Dormitories http://www.stewartandhamilton.com/who-we-serve/ No wonder these mattresses are crap. Thank you everyone for the heads up. I almost made a big mistake.
A  6th of Jan, 2017 by    -1 Votes
I purchased one from American freight also and mines start to sink in the middle only to have them tell me that they sold it to me on a discounted price so I can't get an exchange. They will never get my business or another dime from me again and I will stay away from Stewart and Hamilton brand mattress for good. I will never recommend no one to American freight they have horrible mattresses and business.
A  15th of May, 2017 by    0 Votes
I bought mine not even 2 Mo the ago. It's warped. And I only weigh 130lbs so Weight isn't the problem. Now I'm stuck with it, got it at discount price because the store here in Waukesha was closing. Not to mention I did $65 delivery fee and 1 guy brought it tied to the top of his Saturn. So much for a good night's rest.

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