Star Namer
Reviews and Complaints

I placed and order on Monday, order the most inexpensive because of the financial difficulties I am having . The most basic order is sent via EMAIL NOT SHIPPED TO ANY LOCATION . Today is Thursday and I am still waiting for the email . I have a confirmation email and the charges where made to my credit card because I checked . I send 2 contact emails and have not heard from them .

I placed my order April 4, 2016 at 3:59 pm and cancelled on April 5, 2016. They took the money from my card and I asked for a refund. They never gave me a refund or the product. Which I don't want. I contacted my bank to do a dispute, consulted with a family member that's a lawyer and contacted the BBB. This company is a SCAM.

Thank you for a reply. I was misinformed about the last date. I didn't expect it to be here the day of Valentines Day, but I didn't expect it to take this long. I have just asked for a copy to be emailed to me. Thank you for the suggestion. I know the USPS can be slow and backed up, I'm just excited for it to get here. In all reality, having a customer service line would make things 100 times easier for your customers. Its something to think about, because if I would have been able to speak with someone over the phone, I wouldn't have been so upset. Thank you again for the reply. I cant wait to get my stuff.

Stormy, We are sorry you are dissatisfied with our service. You placed your order near the close of business on [protected]. The last day to ship if an order is to arrive before Valentine's Day was [protected]. This is not under our control and is what the US Postal Service needs as far as time is concerned for Priority Class shipping. If you are ordering at the last minute, we have a mechanism to email you your certificate immediately on the findyourstar link of our website.

I have placed an order in a priority status through this company. I was told by someone over the phone it would be 8 days. ( I called because they did not state this in the conformation email) I called to see where my items were, and was told that no one could track my order. I asked for a supervisor several times and every time the lady came back, she had no clue where her superior was. She told me that an order placed in priority status only takes 3-5 days and it has been just that. I am extremely unhappy with my order as this was supposed to be for Valentines Day and I have yet to get anything. Next time I know to do my research when ordering online, even though this is the only company I have ever had an issue with. Please send me what I paid for, and refund my 16.95$ for the priority delivery since it is late or, I would like a full refund being I paid and the money was taken out the day I placed the order. (Almost every company I have ever ordered through does not take the money out until said items are in route) very displeased.

the onwner is very easy to look up on FB with a little searching through some friends of friends. not making any threats but what if someone bought a plane ticket up there and let his family meet a crap load of hollow points. just saying, that could happen in a perfect world. if you look up Christina conti and do some looking around, you will find him

I got a confirmation on my purchase through e-mail, but when I went back to the site, it said that my transaction was declined. I would just like to know if I am going to get my star or not. If not, I would like my money back please.

I have ordered off of this website today. After hitting submit it told me to refresh page and hit submit again I got no confirmation code or conformation on my order. I immediately contacted and have gotten no response. If my order was not in process. I better not have been charged. Or charged twice for hitting submit multiple times because of your websit telling me to refresh my page. If this is the case I would like my money refunded.

I have ordered a star about a week ago, and have received no correspondence at all. I have emailed you twice, even selected the emergency status, and have yet to hear from you. This concerns me, as this is a Christmas present, and was ordered a month in advance which should be more than enough time to receive this order. If I don't get some kind of contact soon, I will be canceling My order and stopping payment through my bank

@Alisims please have patience when ordering. Priority shipping takes 3 days on average but can take longer. It is easy to contact us on our contactus page of the website. Please use that to contact customer service. Thank you.

I ordered a star for my sisters birthday and paid for priority shipping that was a week ago and when i tried to call there is no number for customer service line at all only a number to call to order a star. How is that that you run a business with online ordering and off line ordering but yet don't have a phone number for customer service? This company is a total scam and if i do not receive my items by monday of next week i will be filling a complaint against you with the BBB and I will be taking legal action for you basically stealing my money. It would not be theft if I received the product but since I have yet to receive the product and there is no way to contact the company to tell me about my product and when i try to fill out the form online it states i dont have a valid home address to complete the order and if you don't refund my money that is theft. And I will make sure that it doesn't happen again. People like you are ignorant as hell you take people's money for a product and than you don't give the product. If I don't receive my product by Monday you can bet you are going to have alot of problems and won't be able to run this scam any longer.

I purchased two stars at Christmas. I did receive one of the gift certificates by email, but I did not receive the second. I have been emailing since Dec. 23rd and to this day, I HAVE NEVER HEARD FROM ANYONE. I too cannot believe there is no way to speak with a representative. ***I did receive an email with a copy of my charges, so "spam blockers initiated", I don't think so. This site is a scam. Do not waste your time or money.